Vakantie en citytrip naar Vaughan

We enjoyed our stay - one night. Loved being in the hub of Port Credit. The room was beautiful - view of the marina and lake (past the parking lot) but always a great sight. We've stayed here before and it never disappoints. It's a shame that they never reopened the restaurant and found a way to make that work. It is such a great addition to the hotel. Our only complaint is that we find some of the front desks that can be a little crusty. But we laughed them off and enjoyed our stay.

The property and amenities are gorgeous. Every room has fresh filtered water out of the tap. The food is great. Sitting on the balcony with a drink was lovely. But the best part? The service. From the moment we pulled up until the minute we checked out. Exceptional service and kindness. That will not be forgotten. Already planning our next stay!

Great location with on-site parking. However, checking in was a nightmare. Communication is last minute despite reaching. I was driving to Toronto not knowing whether I have a parking spot annd checking process. Phone will be answered by AI and if you ask for representative you will be holding for 30+ min (like I did) eventually solved issue over email. Expedia does not allow them to put an email to communicate so then send it to you without dots. Tgey won't give you check in instructions until I paid deposit and all services, which agree, but you pay one just to learn that you need to pay deposit at the last minute. I was waiting outside the building for 30 min. All this could have done the day or hours before arrival. The building is very modern but elevators are few for the people leaving and we were waiting about 10 to 20 minutes to get in since some were not working. Bottom line great location with poor customer service especially communication. I hope you have a better experience.