Lobby
Beschikbaarheid controleren

Beoordelingen van DoubleTree by Hilton Varanasi

4 out of 5
DoubleTree by Hilton Varanasi
SA 2/320 Chhota Lalpur, Pandeypur, Varanasi, Uttar Pradesh

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 9 van 26 beoordelingen" "
Gastenscore: 8 - Goed. 10 van 26 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 26 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 26 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 26 beoordelingen" "

9,0/10

Netheid

8,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Johan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024

10/10 – Uitstekend

kushal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome ambience and friendly staff, would like to stay again in the near future.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

JOSIAS, Rahway

1 nacht verbleven in april 2024

8/10 – Goed

Aaron

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Double Tree was a nice relaxing spot to end our holiday. The compound was secure, refreshing. Staff were attentive. Bar and Restaurant was impressive. Pool was a nice change and SPA service excellent. Only one negative and that was that all the staff continued to ask for reviews on website. Was a little over the top.
1 nacht verbleven in april 2024
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

2/10 – Ontzettend slecht

Raju

Reisde met familie
Receptionist Notting good behaviour
3 nachten verbleven in maart 2024
Reactie van Atul Tiwari op 23 mrt 2024
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

8/10 – Goed

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable room, friendly and helpful staff. The bar is deserted, I was the only person in there for the two nights I stayed. I’m not surprised, the management need to look at the demographic of their guests. It was uninviting in my opinion because there was a TV turned up to almost full volume playing music videos that anyone over the age of 25 would say was rubbish, come on guys, most people walked in, heard the music and walked right back out again.
2 nachten verbleven in maart 2024
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

10/10 – Uitstekend

SUMAN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good option for family
3 nachten verbleven in maart 2024
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

10/10 – Uitstekend

Amrik

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area is not walkable, unkempt.There was a mosquito in the room at night, sleep was disturbed. Mosquitoes in the lobby. It seems like a common problem in UP...
1 nacht verbleven in maart 2024
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

8/10 – Goed

Udayakumar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Water was not enough hot in shower at 4 AM
1 nacht verbleven in februari 2024

8/10 – Goed

ASHOK

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have made reservation for two nights, but due to bed weather in Pokhara/ Nepal flight was canceled for two days. I am not able to reach Hotel. But charge my credit card. I hope you will understand my situation and refund me back in my credit card. Waiting for response. Thanks Ashok Raval
2 nachten verbleven in januari 2024
Reactie van Atul Tiwari op 1 mrt 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured. we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

4/10 – Matig

Labdhi

Water leaking No hot water Very slow water in sinks Fixtures are off….. obstructing the water flow n making a mess!!!!
1 nacht verbleven in januari 2024
Reactie van Atul Tiwari op 1 mrt 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

2/10 – Ontzettend slecht

Manoj.

1 nacht verbleven in december 2023
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

6/10 – Redelijk

Apeksha

Reisde met familie
2 nachten verbleven in december 2023
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 – Goed

William and Pae, Jonesboro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and rooms were clean good breakfast.
2 nachten verbleven in december 2023
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

4/10 – Matig

Manoj

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very far from the temple. Limited dining and transport. The hotel staff take advantage of this. For 2 kms they asked INR 800. I don’t understand how they end up in charging INR 400/ KM. Always be ready that anyone can knock your door/ ring the door bell (without asking) anywhere between 12 mid night to 2 am and start asking for water etc. which is a height of unprofessionalism and is worse when you are staying in Hilton name with very high price. This made be bit nervous in terms of security also.
1 nacht verbleven in december 2023
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 – Goed

Ravi

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well built, clean, hotel, restaurant is great. Staff courteous. Wish the property was built at a better place. When elevators reach basement and ground floor horrible foul smell arises - as if the area is open to underground drainage. THEY HAVE TO IMMEDIATELY ADDRESS THIS ISSUE.
2 nachten verbleven in december 2023
Reactie van Atul Tiwari op 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

10/10 – Uitstekend

ANISH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

8/10 – Goed

Sanjay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall i had a good experience. Staff at the hotel entrance (uniform staff - security) needs to be trained as I found them over phone upon my arrival also early morning. Upon my arrival, security staff did not have attention to his work and was no help to me.
1 nacht verbleven in november 2023
Reactie van Ankit Singh op 30 nov 2023
"Thank you for choosing DTBHV for your stay. We will surely look into this concern with our security staff and we appreciate your feedback, hope your visit was a wonderful experience with us."

10/10 – Uitstekend

J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely retreat from hustle and bustle
Such pleasant staff and a lovely tranquility about the hotel in the heart of a frantic city. It was lovely to arrive to a great welcome at the hotel with a welcome drink and cookie. The hotel is only a couple of months old and room was fabulous with massive TV, bath, view over the pool, comfortable bed. Good buffet breakfast on both days we stayed and room service for dinner was good. Staff so polite all the time. It is close to Sarnath, and a 30 minute cheap taxi to the Ganga. The polite staff and the peaceful aura about the place made a lovely retreat from the hustle and bustle outside.
2 nachten verbleven in november 2023
Reactie van Ankit Singh op 28 nov 2023
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

10/10 – Uitstekend

Sanjay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great with people at reception were extremely friendly. They went out of the way to make me feel welcomed. Great experience,
1 nacht verbleven in november 2023
Reactie van Ankit Singh op 28 nov 2023
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

10/10 – Uitstekend

Pinaki

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good family friendly place to say. Clean and brand new
2 nachten verbleven in november 2023
Reactie van Ankit Singh op 28 nov 2023
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

4/10 – Matig

Someshwar

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Ankit Singh op 28 nov 2023
I must apologize for the circumstances which prompted you to contact us today. I can certainly understand how this issue would cause frustration to you regarding services that leave a lasting impression on your stay. Please be assured that we strive to maintain the highest quality of customer service. I apologize if your experience has not been an example of this and I would like to assure you that it was the exception and we are improving our services.

10/10 – Uitstekend

Riya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Ankit Singh op 24 okt 2023
Thank you so much for your valuable feedback, Ma'am.Warm Regards,Ankit SinghRevenue Manager