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Beoordelingen van The Sutton Place Hotel Vancouver

4.5 out of 5
The Sutton Place Hotel Vancouver
845 Burrard St, Vancouver, BC

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 2112 van 3306 beoordelingen" "
Gastenscore: 8 - Goed. 754 van 3306 beoordelingen" "
Gastenscore: 6 - Redelijk. 243 van 3306 beoordelingen" "
Gastenscore: 4 - Matig. 114 van 3306 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 83 van 3306 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Erwin van

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice modern updated rooms. Swimming pool was being renovated however, we we’re allowed to use the pool in another hotel closeby. Very well arranged and nice personell
2 nachten verbleven in september 2023
Reactie van Guest Service op 8 sep 2023
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!

10/10 – Uitstekend

Amber

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel. Its conveniently within walking distance to shops and luxury stores.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Leanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was lovely. Check in and out was easy and accommodating. Great location. Lovely door staff. Comfy beds and beautiful bathrooms.
2 nachten verbleven in mei 2024
Reactie van EA op 25 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great centrally located hotel with modernized rooms. We loved the modern room decor and the general ambience. The hotel does not exude luxury or refinement as we have experienced elsewhere, but still feels good
1 nacht verbleven in mei 2024
Reactie van EA op 25 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

8/10 – Goed

Mumeen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

6/10 – Redelijk

Jennifer, Roberts Creek

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The room was clean and comfortable but outrageously over priced now that nightly rentals are banned in Vancouver. But most frustrating was that none of the electrical plugs worked. Not in the bathroom or any of the ones by the bed or desk. To do our hair or charge phones or laptops we had to unplug fridge or lamp. But there was no mirror. First world problems for sure but for what we paid we would expect electricity to work, and not acceptable for a 4 star hotel
1 nacht verbleven in mei 2024
Reactie van EA op 24 mei 2024
Thank you for taking the time to share your experience with us. We strive for the highest standard of service and accommodation, and we regret to hear that your experience was less than perfect. We hope you will provide us with another opportunity to wow you in the future and we hope to see you again.

4/10 – Matig

Pat

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
The rooms were on par with a Comfort Inn. With 3 times the price, no breakfast and bottles of water at 10 dollars for standard and 8 for the mini i ended up with a extra charge of over $45 for 4 bottles of water. And come to find out there's a IGA food store within 500ft . If your going on a cruise, the distance is to far for older folks to walk and you have to take a taxi, so find a better place. They also charged my card $45 US more then the invoice at check out. Still fighting to find out why.
2 nachten verbleven in mei 2024
Reactie van EA op 24 mei 2024
Thank you for taking the time to share your experience with us. We strive for the highest standard of service and accommodation, and we regret to hear that your experience was less than perfect. We hope you will provide us with another opportunity to wow you in the future and we hope to see you again.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel. Centrally located. Stayed many times.
1 nacht verbleven in mei 2024
Reactie van EA op 23 mei 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Oliver

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is in the heart of downtown Vancouver and the location is convenient for shopping, dining, walking or transportation. The staff is not very friendly and the cleanliness is average (carpet was dusty, bedsheet had a stain, bath mat had a stain).
3 nachten verbleven in mei 2024
Reactie van EA op 22 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, voorzieningen
Lounge experience was very disappointing. Bartender offered poor attitude and service.
4 nachten verbleven in mei 2024
Reactie van RL op 22 mei 2024
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

6/10 – Redelijk

Helen

Reisde met partner
Positief: Netheid, personeel en service
We were up graded to a suite, which was very sweet of them. But it is very tired, need a little bit of TLC.
2 nachten verbleven in april 2024
Reactie van TO op 21 mei 2024
Thank you for your feedback. We're glad you enjoyed the upgrade but apologize for the condition of the suite. We appreciate your comments and will look into the necessary updates.

10/10 – Uitstekend

Christine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay! The location is perfect.
3 nachten verbleven in mei 2024
Reactie van RL op 21 mei 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 – Uitstekend

Natasha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really comfortable bedding, exceptionally clean and great service - on top of being a beautifully decorated hotel!
1 nacht verbleven in mei 2024
Reactie van RL op 21 mei 2024
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!

10/10 – Uitstekend

Ara

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in mei 2024
Reactie van RL op 21 mei 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 – Uitstekend

Mariam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van TO op 21 mei 2024
Thank you for your feedback! We're glad to hear you had a pleasant stay. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, cleanliness, excellent and friendly staff
2 nachten verbleven in mei 2024
Reactie van RL op 21 mei 2024
Thank you for your review! We look forward to seeing you again soon!

6/10 – Redelijk

Derek

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
So dirty under washroom sink, and looks like they never clean it up
1 nacht verbleven in mei 2024
Reactie van TO op 20 mei 2024
We're sorry to hear about the cleanliness issue you encountered. We'll address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 – Uitstekend

JON MIKIO

Reisde met partner
Friendly help at every station
3 nachten verbleven in mei 2024
Reactie van TO op 20 mei 2024
Thank you for your review! We’re glad you enjoyed your stay and look forward to welcoming you back.

10/10 – Uitstekend

Alisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was very helpful with check in and accommodating our needs. Room was very cleanly and comfortable.
1 nacht verbleven in mei 2024
Reactie van TO op 20 mei 2024
Thank you for your review! We're pleased to hear our front desk staff was helpful and that you found your room clean and comfortable. We hope to welcome you back soon!

10/10 – Uitstekend

Tatianna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Attentive staff and clean. Will visit again next time I'm in Vancouver!
2 nachten verbleven in mei 2024
Reactie van TO op 20 mei 2024
Thank you for your review! We're glad you found our staff attentive and the rooms clean. We look forward to welcoming you back on your next visit to Vancouver!

10/10 – Uitstekend

Scott

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location. The staff is extremely courteous, professional, and helpful. The rooms are kept very clean. The room is comfortable, quiet, and the bed was comfortable on the back. We would definitely return to the Sutton and recommend it to our family and friends.
1 nacht verbleven in mei 2024
Reactie van TO op 20 mei 2024
Thank you for your wonderful review! We're delighted you enjoyed our excellent location, courteous staff, and clean, comfortable rooms. We look forward to welcoming you back and appreciate your recommendation to family and friends.

10/10 – Uitstekend

Jennifer Lee

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Friendly staff.
1 nacht verbleven in mei 2024
Reactie van TO op 20 mei 2024
Thank you for your review! We’re glad you enjoyed your stay and look forward to welcoming you back.

10/10 – Uitstekend

Shavonne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van HS op 19 mei 2024
Thank you for your 5 out of 5 rating ! We truly appreciate your business and hope to see you again in the near future .

10/10 – Uitstekend

Hasan, Calgary

Zakenreiziger
Positief: Netheid, personeel en service
Good location.
1 nacht verbleven in januari 2024
Reactie van EA op 16 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed the location. We look forward to seeing you again.

10/10 – Uitstekend

Kelsey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay :)
1 nacht verbleven in mei 2024
Reactie van RL op 15 mei 2024
Thank you for your review! We look forward to seeing you again soon!

8/10 – Goed

Frank

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The property is aging
3 nachten verbleven in mei 2024
Reactie van RL op 15 mei 2024
Hello Frank, thank you for your review and we hope you had a great stay with us. As you may not know our property is under renovation. It will look fresh and new in the coming months.

4/10 – Matig

Jerred

Reisde met partner
Positief: Netheid
Got "upgraded" to a smaller room with smaller beds for a higher cost than what I paid for on expedia
2 nachten verbleven in mei 2024
Reactie van TO op 20 mei 2024
We're sorry to hear about your experience. Your feedback is important to us, and we'll look into this matter to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 – Uitstekend

Heather H

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent location and great service
3 nachten verbleven in februari 2024
Reactie van RL op 14 mei 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 – Uitstekend

Sheree

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, service and amenities.
1 nacht verbleven in mei 2024
Reactie van HS op 13 mei 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed our property, service, and amenities during your stay. Providing a great experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 – Goed

David, Valparaiso

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I planned on using The $25 VIP reward I was supposed to get on breakfast so I went to the restaurant at 8:50am and was told that they were going to stop serving breakfast at 9am “So sorry” but I could order room service. When I checked it out the elevated costs for that service was total BS. $12 for a cup of coffee???
2 nachten verbleven in mei 2024
Reactie van HS op 13 mei 2024
We apologize for the inconvenience you experienced with the restaurants breakfast service and the unexpected cutoff time. Your feedback is appreciated, and we hope to welcome you back for a better experience.

10/10 – Uitstekend

Ronald

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable and clean.
1 nacht verbleven in mei 2024
Reactie van HS op 13 mei 2024
Thank you for your feedback! We're delighted to hear that you found your stay comfortable and our facilities clean. We aim to provide a pleasant experience for all our guests, and we hope to welcome you back soon.

10/10 – Uitstekend

Sarah Margaret

Reisde met familie
Excellent location..easy to walk to all tourist spots and great restaurants. Not too far from airport and easy onsite parking
3 nachten verbleven in mei 2024
Reactie van EA op 11 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed our location and look forward to seeing you again.

10/10 – Uitstekend

john

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in mei 2024
Reactie van EA op 11 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van HS op 13 mei 2024
Thank you for your 5 star review !

8/10 – Goed

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful view! Received a free upgrade which was nice. Nice hotel.
1 nacht verbleven in mei 2024
Reactie van HS op 13 mei 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the beautiful view and the free upgrade during your stay. It's wonderful to know that you found our hotel nice. We hope to welcome you back for another enjoyable experience in the future.

8/10 – Goed

Gregory

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service
2 nachten verbleven in februari 2024
Reactie van EA op 11 mei 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van EA op 11 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great hotel in a great location.
1 nacht verbleven in mei 2024
Reactie van EA op 9 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We very much enjoyed our room. Hotel lobby was very inviting and light filled. Staff were great and helpful. Close to restaurants and shopping. A movie theatre was across the street and one block away was an IGA grocery store opened 24 hours a day that had anything you could want including hot meals. If travelling for medical reasons the Saint Paul's hospital was within walking distance.
2 nachten verbleven in mei 2024
Reactie van EA op 8 mei 2024
Thank you so much for taking the time to share this wonderful review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service. Quiet and clean. Located in walkable distance from restaurants and shops.
3 nachten verbleven in mei 2024
Reactie van EA op 9 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

Lindsay Gordon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Classy hotel It was full That gives you the idea Used the pool and jacuzzis Excellent staff from doorman to porter to desk staff
1 nacht verbleven in mei 2024
Reactie van TO op 8 mei 2024
Thank you for your feedback! We're delighted to hear that you found our hotel classy and enjoyed your experience with us. We're glad you were able to use the pool and jacuzzis and that you found our staff excellent from the doorman to the porter to the desk staff. Your positive comments mean a lot to us, and we appreciate your kind words. We hope to welcome you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Uitstekend

Henry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly positive grate energy
2 nachten verbleven in mei 2024
Reactie van AG op 7 mei 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 – Uitstekend

Wayne

Reisde met familie
Great location and excellent customer service
7 nachten verbleven in april 2024
Reactie van AG op 7 mei 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

8/10 – Goed

Stephen

1 nacht verbleven in mei 2024

8/10 – Goed

alfred

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoy the stay
3 nachten verbleven in mei 2024
Reactie van EA op 5 mei 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Kaitlyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was lovely. Great location, within walking distance from many places and the staff was great. Would definitely recommend.
3 nachten verbleven in mei 2024
Reactie van EA op 5 mei 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed the location, accommodations, and service. We look forward to seeing you again.

10/10 – Uitstekend

Myriam, Whitehorse

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vraiment très agréable
3 nachten verbleven in april 2024

8/10 – Goed

GAIL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to shopping and entertainment lovely restaurant Pleasant staff.
1 nacht verbleven in mei 2024
Reactie van EA op 4 mei 2024
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see that you enjoyed our restaurant and service, and we look forward to seeing you again.

10/10 – Uitstekend

Darren, Calgary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was wonderful! Concierge sent us to the best restaurant, housekeeping was very responsive, front desk was charming. Will definitely return!
1 nacht verbleven in mei 2024
Reactie van EA op 4 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay, and we look forward to seeing you again.