2/10 – Ontzettend slecht
Brenda R.
9 jun 2024
Negatief: Netheid
Worst stay with a VRBO unit
We were booked in for 7 days and checked out the day we arrived. We moved to a hotel for a few nights then found an alternative vrbo to rent.
We put in a complaint with vrbo and they have tried to get in touch with the host. The host hasn't responded to them, and hasn't wanted to discuss the option of a partial refund.
Reasons for the 1 out of 5 rating:
The kitchen with filthy. Food smears on counter. Dish clothes were stained & musty smelling. All three wooden cutting boards had black mould spores on them. Cupboard door pulls, fridge and stove knobs were all covered in dried food. Fridge wasn't clean inside. All of the kitchen glasses were stained and had food stuck to them.
Upstairs bathroom garbage can full with used feminine hygiene products in the can. Towels were old and musty smelling. Long hairs all over the toilet and sink.
Dining room had ketchup stains on the table and after we moved the placemats, there were layers of bread crumbs underneath.
The place was cluttered with personal belongings and photos and unkept.
I knew there was a basement suite attached to our unit, but the host had to enter through our unit to get to his. We felt very uncomfortable about this arrangement. This was NOT a private, secured entrance as per vrbo's policy.
We addressed these concerns immediately with the host. He said we were too picky and that we would never hear him enter and leave through our unit. He offered to bring in a cleaning lady - after we had checked out.
Brenda R.
7 nachten verbleven in juni 2024