Université d'Azad Jammu et Kashmir

Communication online was good.Air conditioning wasn't working in the first room had to change the room.Toilet was not clean ,sheets were dirty after many attempts one clean pillow and duvet was provided.Location was good but due to lack of staff hotel looks and feels neglected.Overall won't recommend or stay again had to move out for few days during my 7 day stay.Pretty disappointed but can't complain about the staff on the door and some room service staff were good. However reception desk didn't provide things in time and forgot at times .

My stay was a disappointment. I had specifically booked a deluxe double room online, but when I checked in, they gave me a standard room. And if that wasn't enough, the breakfast was a total letdown, there weren't many options to choose from. I definitely wouldn't recommend this place to anyone.

Amazing hotel and excellent location. Felt very safe as a female traveller, and the rooms are exceptionally well maintained. Room service guys were great and they even have a complimentary refill in your mini bar soft drinks daily. Chocolate hour was a little underwhelming, as very basic compared to other Movenpick hotels I gave stayed. Breakfast again was good, but have had better at other 5 star hotels. Overall all staff were very helpful and approachable and went that extra step to help! Oh and the view from the swimming pool...exceptional to see Faisal Masjid in the background, wasn't expecting that! The gym is great state of the art equipment and ladies salon was great too! Shout out to Ruksana Senior Hair Artist, who was truly amazing with my hair transformation 😍 Overall a great stay and I have booked again!