6/10
Very nice po and room but very disappointing service from front desk / driving staff. We were told our reservation didn't exist, that we could not benefit from the free shuttle as described, and we were forced into restaurants we hadn't chosen which were very expensive and seemed to be very well coordinated with the drivers. They were not attentive to our needs despite numerous discussions - it really took away from our experience. Overall it's worth going for the room, but definitely not 5-star service. We did not feel safe, but rather quite exposed. It was hard to trust that our comfort and satisfaction was a priority for them.