4/10 Médiocre
Fatimah M.
5 juin 2024
This Home is not summer ready!
We booked this home for a memorial weekend trip with extended family and while it was a decent property overall we ran into several issues soon after checking in. One of the bathroom doors would not latch no matter how much we attempted to push, pull, jiggle, or lift it to get it to work. This was a privacy concern for our group. The grill, which we had planned to use heavily was not on the deck but tucked away into the corner of the garage caked in sawdust and the grates were coated with burnt on food and grease. The deck itself, and all outdoor furniture was covered in forest debris and not set up for use. While the owner was quick to communicate, she made no effort to provide any solutions and basically told us that her cleaning crew was not responsible for any exterior areas and the grill was never cleaned unless guests chose to do it themselves. She repeatedly made it seem like we had unreasonable expectations, or that we were making up issues by insisting she'd never had such complaints. I would assume that if most of her guests are there in the winter for skiing they do not run into these problems. Ultimately, instead of attempting to fix any problems or offering compensation she told us we could leave and get a refund, which is what we elected to do. We ended up with in an exceptional home nearby and enjoyed our weekend. I've been renting on vrbo for over a decade and previous hosts were quick to offer solutions, alternatives, or compensation for lesser problems.
Fatimah M.
Séjour de 3 nuits en mai 2024