Vacances de Totalán

We were very disappointed with our stay at this hotel. The room felt cold, austere, and far from cozy, making it difficult to relax or feel comfortable. We were also given two separate mattresses, which felt particularly impersonal for a couple. The hotel was very noisy, both from general disturbances and from plumbing noises that could clearly be heard in the room. Although the room featured a modern TV, it was not possible to access streaming services such as Netflix, which was disappointing and below our expectations. More importantly, we found the staff to be largely indifferent to guests. Throughout our stay, we had the impression that business considerations came before customer satisfaction. We felt so uncomfortable in this environment that we decided to shorten our stay and leave one night earlier than planned. At check-out, no one asked why we were leaving early or showed any interest in our experience. This lack of concern for guest satisfaction was quite telling. We did not expect a refund for the unused night, as leaving early was our own decision. However, we were surprised that the hotel also refused to refund the second day of parking that we had already paid for, despite the fact that our car would no longer be there. A small gesture of goodwill would have been appreciated. Overall, we found the hotel cold, impersonal, noisy, and lacking in customer care. Unfortunately, it is not a place we would choose to stay again.

L hôtel était à hauteur de nos attentes. Service impeccable, gentil, efficace.

Très bon hôtel confortable et moderne pour séjourner au centre historique de Malaga. pas de restauration hors le petit déjeuner disponible qu'à partir de 7h45mn ( et surtout pas avant!, nous en avons fait l'expérience lors d'un départ plus matinal en excursion ...) Un bon point pour la piscine, petite, plutôt bain de détente qui est vite remplie avec plusieurs personnes. Hôtel très propre et personnel assez aimable. La nuit assez bruyant à cause du passage dans les rues et des fêtards.

Isolation sonore à revoir

Personnel agréable, chambre propre mais pas avec des équipements un peu ancien par rapport aux autres eurostars où j’avais séjourné. Sinon emplacement stratégique