2/10 – Ontzettend slecht
Jeff
Reisde met partner
17 feb 2026
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We stayed at Hilton Garden Inn Toronto Airport West/Mississauga from Feb 14–16, including Valentine’s Day. Nearly every issue felt preventable and pointed to deeper operational problems.
Check-In: On arrival, I had an issue with my pin and staff refused to manually enter my card OR accept a debit deposit—no alternative offered. Nothing. I waited almost five hours, calling Hilton corporate (not the hotel) for help. While on hold, I stood at the bar for 30 minutes. Staff saw me but didn’t acknowledge me—no “we’ll be right with you.” Children ran screaming through the bar. I left without a drink—or a room. For a Hilton property, this disorganization points to leadership gaps.
Room Issues: The metal bed frame was noisy and embarrassing, the A/C wouldn't go below 65°F, the bathroom fan failed in minutes, and we had paper coffee cups—no glassware. The “smart TV” was barely functional. These are baseline quality standards any GM should check.
Housekeeping: On Feb 15 at 11 p.m., we returned to an unclean room, only then told housekeeping is every other day. On a short stay, this should have been made clear upfront.
Late Checkout: We had a 1 p.m. checkout, but keys failed at noon, requiring another desk visit.
Staff: Every interaction felt like staff’s first day. No ownership, no recovery. Hilton’s reliability failed entirely. I can’t see trusting Hilton again.
Jeff
2 nachten verbleven in februari 2026
