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Beoordelingen van DoubleTree by Hilton Hotel Toronto Downtown

4 out of 5
DoubleTree by Hilton Hotel Toronto Downtown
108 Chestnut St, Toronto, ON

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 2145 van 4076 beoordelingen" "
Gastenscore: 8 - Goed. 1117 van 4076 beoordelingen" "
Gastenscore: 6 - Redelijk. 418 van 4076 beoordelingen" "
Gastenscore: 4 - Matig. 219 van 4076 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 177 van 4076 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dax Guillaume

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and hospitable staff. Especially Tim! Location is great. Nearby you’ll find Eaton Centre en Dundas Square. Highly recommended.
8 nachten verbleven in april 2023
Reactie van Alisa op 2 mei 2023
Dax, Thank you for your feedback! We will let Tim know his efforts were appreciated! We look forward to welcoming you back soon!

8/10 – Goed

oris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centraal gelegen. Mooi uitzicht vanuit onze kamer.
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Vira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel and nice people
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Vira, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reasonably priced for the long weekend. We enjoyed our stay
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Christina, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

8/10 – Goed

Hanan

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
I didn’t like that there was renovation next to my bedroom …the dust and the noise were too much
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Hanan, Thank you for review, we hope to welcome you back next time for a 5-star experience! Thank you for staying with us.

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and the lobby smells good. Bed and pillows were very comfy
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Patricia, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was awesome
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
James, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Goed

Steven

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent and the room was clean. Generally no problem with the hotel. However I was quite disappointed by the size of the Standard King Room (room 1201). Its squarish shape made it feel like half the size of other hotels. Maybe this is average for downtown hotels in 2024. My wife and I kept bumping into each other as we were getting ready to go out for dinner. If I stay at the Double Tree again I would ask for a larger room.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Steven, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.

8/10 – Goed

Barry

Ac too loud. Internet not working. Construction noise.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Barry, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.

8/10 – Goed

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Tammy, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 – Uitstekend

Olivia

2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Olivia, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Crystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is as good, staff were very friendly. I would have liked to have a room with a microwave. I have never seen that before. I left 2 souvenir Blue jays cups on the desk by the tv on Saturday and on Sunday when housekeeping cleaned up she must of thrown them out. I was disappointed with that, but maybe I shouldn’t have left them where I did. I was looking forward to taking them home.
3 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Crystal, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.

8/10 – Goed

ABHISHEK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The cookie treat is really nice
3 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Abhishek, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Uitstekend

Faribah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a nice welcome and service during our stay.
3 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Faribah, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Keri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Keri, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Anabel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a nice stay at the hotel. The room was a good size for 2 and the bed was comfortable. My only complaint would be that the AC was loud, but after the first night it hasn’t woken me up again. The hotel is at a good walking distance from everything we wanted to see, so we did everything on foot. The subway and tramway are right next to it for those who don’t like to walk. We park our car in the parking below and left it there the whole time even though we had in and out privileges. I would book there again if I had to go back to Toronto.
3 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Anabel, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Samantha, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

6/10 – Redelijk

Corrine

Reisde met familie
The rooms were a little small and an additional cot was not an option for the standard room because of fire code. The hallway carpets needed vacuuming and the doors needed a fresh coat of paint.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Corrine, Thank you for sharing your feedback, we have addressed all departments involved about the issues you have mentioned. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel.

10/10 – Uitstekend

Tonya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and whenever we called for anything, it was delivered promptly.
4 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Tonya, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Mair

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. Pool was clean and not busy.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Mair, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Edith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Edith, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Nikisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service was exceptional and the location is close to a lot of things.
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Nikisha, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s was downtown
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Omar, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Marie-pier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
M
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Marie, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Scott

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived early, like many hours early and were able to check in early for 2 rooms which was very much appreciated after a red eye flight.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Scott, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Gary

Good
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Gary, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Nicole, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

4/10 – Matig

Rafal

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The property does nit recognize HH Diamond customer. Never again
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Valery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Valery, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Goed

Anibelca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Anibelca, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Uitstekend

Ruby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Ruby, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Goed

Ravi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
At a very good location
1 nacht verbleven in maart 2024
Reactie van Owner op 23 mei 2024
Ravi, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

8/10 – Goed

Saadià

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Saadia, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for attending the hospital in the early morning! Front desk staff very kind & caring.
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Amy, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

2/10 – Ontzettend slecht

catherine

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
For the price, terrrible experience. The "blackout" curtains do not black-out the light, so be prepared for the early morning light to flood your room and wake you up. The AC unit is from the stone ages and sounds like a jet engine is taking off in the room, waking you up all night every time it kicks in. The door to the room was covered in scratches and splintered wood. There were no bathrobes or slippers in the room as advised. I had to order them up; when they arrived, they were old and ratty. No one at the front desk answered the phone whenever I called down from my room to ask a question.
2 nachten verbleven in mei 2024

6/10 – Redelijk

Sharon

Positief: Personeel en service
Negatief: Netheid
Overall, the staff are pleasant and do try very hard to please. Unfortunately, the toilet stopped functioning after 11 PM and there were no staff on site to fix it. There were no rooms to change to. We unfortunately had to go down to the lobby when we needed to use the bathroom until after 7 AM the next morning. I did request some compensation on the room or breakfast. The hotel did provide free breakfast the following morning.
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Sharon, Thank you for sharing your feedback, we have addressed our housekeeping and maintenance department about the issues you have mentioned. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Thank you for choosing the Doubletree by Hilton Toronto Downtown as your hotel of choice and our team looks forward to you staying with us again.

10/10 – Uitstekend

Jane

Location!
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Jane, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Aleyda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo de maravilla
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Aleyda, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Goed

Pedro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality, very friendly service. The tub is dangerously narrow to stand, unsufficiently flat for a safe shower, I suggest you change them before accidents happen
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Pedro, Thank you for sharing your feedback, we have addressed our housekeeping and maintenance department about the issues you have mentioned. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Thank you for choosing the Doubletree by Hilton Toronto Downtown as your hotel of choice and our team looks forward to you staying with us again.

10/10 – Uitstekend

NAYELY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Nayely, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Medhat, Macomb

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Medhat, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Goed

Zach

4 nachten verbleven in februari 2024
Reactie van Owner op 23 mei 2024
Zach, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

10/10 – Uitstekend

Brittney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff Was able to get early check-in no extra charge Walked able from union station Nice rooms
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Brittney, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.

4/10 – Matig

somaya

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The faucet was leaking, AC not working
3 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Somaya, I'm sorry we were not able to provide you with a great experience during your stay. Your satisfaction is very important to us and we appreciate your feedback. Your comments have helped us to improve our guest experience. We hope you will consider staying with us again.

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk staff are amazing! Always going above and beyond to help!
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Kim, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Deanna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Stay 😀
4 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Deanna, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Frank, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Graham

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful
4 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Graham, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Owner op 23 mei 2024
Brian, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Goed

Francis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
3 nachten verbleven in maart 2024
Reactie van Owner op 23 mei 2024
Francis, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.