Vacances de Thoha Bahādur

Communication online was good.Air conditioning wasn't working in the first room had to change the room.Toilet was not clean ,sheets were dirty after many attempts one clean pillow and duvet was provided.Location was good but due to lack of staff hotel looks and feels neglected.Overall won't recommend or stay again had to move out for few days during my 7 day stay.Pretty disappointed but can't complain about the staff on the door and some room service staff were good. However reception desk didn't provide things in time and forgot at times .

My stay was a disappointment. I had specifically booked a deluxe double room online, but when I checked in, they gave me a standard room. And if that wasn't enough, the breakfast was a total letdown, there weren't many options to choose from. I definitely wouldn't recommend this place to anyone.

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I recently stayed at Serena Hotel Islamabad for two nights. The hotel itself is beautiful, luxurious and has a lovely atmosphere, and I found most of the staff to be friendly and polite. However, unfortunately, I experienced several problems during my stay which I would not expect from a hotel of this standard, especially considering how expensive Serena is compared with other five-star hotels in Pakistan. As soon as I checked into my room, I went to the bathroom and noticed that the exhaust fan was not working. I reported it and had to wait for someone to come and resolve the issue. More seriously, while I was using the bathroom, the door became locked from the inside and I could not open it. I was genuinely trapped and became extremely anxious and panicked because I felt like I could not breathe properly. This was a very frightening experience, and bathroom doors and locks in a luxury hotel should be checked regularly to make sure something like this cannot happen to a guest. Another very disappointing incident happened when I was ironing a brand-new, expensive shirt. The iron immediately stuck to the shirt and burnt it, completely ruining a new item of clothing. This was extremely upsetting and, again, I would expect the hotel to ensure that irons provided in guest rooms are in proper working condition. On a couple of occasions, we also had to ask more than once for face towels, which was another small but noticeable service issue. Overall, the hotel is beautiful and