The property itself was nice and definitely met our family’s needs. The bunk bedroom was great for the kids, and their community pool area is lovely! What was not great is some of the communication from the property manager. They are quick to message and say they want to provide excellent service, but when we actually needed assistance it was subpar. The faucets in the showers need to be replaced, we had issues adjusting heat of the water. We also had major issues with the hot water heater and were only able to use one of the three showers during our stay, which was a challenge with 6 people. The Property Management company was quick to respond to the issue and sent someone out, but then it was clear someone with Plumbing Maintenance experience needed to come out. He confirmed with us that the hot water heater was not acting properly, but then when we text communicated with the Property Management, they never confirmed if the issue was actually fixed and text me back saying the hot water heater was not having issues (which was untrue). I feel that the communication is a lot of fluff, and they have multiple people managing and no clarity or consistency with issue resolution. (We also asked for extra dishwasher pods, and they never were delivered.) As someone who owns investment properties and manages them myself, I would be very upset as an owner with the lack of communication and follow through from my property management company.