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Beoordelingen van The Telford Hotel, Spa & Golf Resort

4 out of 5
The Telford Hotel, Spa & Golf Resort
Great Hay Drive, Sutton Heights, Telford, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 286 van 603 beoordelingen" "
Gastenscore: 8 - Goed. 223 van 603 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 603 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 603 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 603 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

9,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goede ligging nabij International Centre Telford
Prettig hotel om te verblijven, goede faciliteiten. Badkamer was wat aan de kleine kant.

10/10 – Uitstekend

Yvonne

Zakenreiziger
Love the ease of parking especially for disabled patrons. Receptionist also offered assustance with luggage as lift was not working. Warm welcome as always and after a long drive a room upgrade with free minibar was very welcome. Dinner in hotel was winderful and gluten free options were delicious
2 nachten verbleven in april 2024
Reactie van Jamie op 3 mei 2024
Dear YvonneThank you for your kind review and we hope to welcome you back soon.Kind regardsJamie McDonaldGeneral Manager

8/10 – Goed

Rob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay Ironbridge Gorge worth visiting
2 nachten verbleven in april 2024
Reactie van Jamie op 1 mei 2024
Dear RobThank you for your review. We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Kim

Reisde met een groep, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Patrick op 8 apr 2024
Dear Kim, Thank you for the great review.Kind Reagrds

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean smart quite hotel Big rooms & lovely big beds All staff were helpful & polite
1 nacht verbleven in maart 2024
Reactie van Patrick op 11 mrt 2024
Dear Michelle,Thank you for the review, your comments are appreciated and we will be sure to share them with the team. We look forward to welcoming you back. Kind Regards

6/10 – Redelijk

Nick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Few tweeks needed
Usually a 10/10 but room 205’s mattress needs updating, quite lumpy. Also service was very slow in the evening restaurant and although I enjoyed, eventually , my Caesar salad, I thought £20 was very steep for some lettuce, parmesan and croutons, the price higher because of an added £5.50 for the chicken. Nice but very overpriced- shame.
1 nacht verbleven in februari 2024
Reactie van Patrick op 27 feb 2024
Dear Nick,Thank you for the review and feedback following your recent stay, we will share this with the team and also address the mattress in the room. Our apologies for the slow service that evening. Kind Regards

6/10 – Redelijk

Simon

Reisde met familie
Positief: Netheid, personeel en service
great reception, not so great wait staff
Reception staff were amazing, probably the most friendly and helpful i have ever met in stays across hundreds of hotels across the world. Restaurant staff in the evening and the morning were rude and very unhelpful, made us feel like we were a pain being there.
1 nacht verbleven in februari 2024
Reactie van Jamie op 26 feb 2024
Dear SimonThank you for your review and I am really sorry to read your comments. We get fantastic feedback about our staff, so can only imagine this was an extremely off day but will speak to the team.Kind regardsJamie McDonaldGeneral Manager

6/10 – Redelijk

Amanda

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
two day stay
We booked 2 x deluxe king rooms, on arrival the hotel informed us that they don't have deluxe king rooms. They did 'upgrade' us 'free of charge' to the room we had already paid for (so quite where the F.O.C part came in to play is a little baffling) We booked into the restaurant for our evening meal, we each had a stater, one of which was the ham with rye bread, it came with no bread and no attempt to correct this was made, we each ordered a mixed grill, when it arrived it was basically meat and chips, no salad, tomato or mushrooms, the restaurant staff said they would let the kitchen know, we where still left with half a meal. The reception staff said they would ensure we had a little extra at the table the following evening, nothing was forth coming. The robes in our room where very small, child size, so again another trip to reception. All seats around the pool where reserved with towels on them. What could have been a lovely relaxing stay turned into two days of irritatingly / irksome service. The reception staff where very polite and helpful. On check out they applied a £10 discount.
1 nacht verbleven in februari 2024
Reactie van Patrick op 21 feb 2024
Dear Amanda, Thank you for taking the time to leave a review, we are sorry to read your feedback and will look into these issues in order to prevent them happening again and our apologies for this. We will certainly share your comments with the team also. Kind Regards

8/10 – Goed

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A little out of the way and had to get the hotel to put the ordered cot into the room which came at 1000 at night! The swimming pool was too cold. Apart from that everything was ok
1 nacht verbleven in februari 2024
Reactie van Jamie op 20 feb 2024
Dear AmandaThank you for your review. Please accept our apologies in regard to the cot.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Corrie

1 nacht verbleven in februari 2024
Reactie van Jamie op 20 feb 2024
Thank you Corrie for your review,Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

CHEUK FAN ANDY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Patrick op 19 feb 2024
Dear CHEUK FAN ANDY,Thank you for the review.Kind Regards

10/10 – Uitstekend

Gillian

Lovely friendly and efficient staff.
1 nacht verbleven in januari 2024
Reactie van Jamie op 29 jan 2024
Dear GillianThank you for your kind review and we look forward to welcoming you back soon.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Elliott

1 nacht verbleven in januari 2024
Reactie van Patrick op 17 jan 2024
Dear Elliott,Thank you for the 5 star review.Kind Regards

10/10 – Uitstekend

Sharon

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Marta was very welcoming and accommodating.
1 nacht verbleven in januari 2024
Reactie van Patrick op 15 jan 2024
Dear Sharon, Thank you for taking the time to leave a review, we will be sure to pass your comments on to Marta.Kind Regards

8/10 – Goed

Ginette

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jamie op 10 jan 2024
Thank you for your review

8/10 – Goed

Debi

Positief: Personeel en service, comfort kamer
Breakfast was the best part.
We booked a night away to visit an Xmas market and chose Telford. Unfortunately Telford Xmas market is truly awful and is the worst one we have ever been to. Although a let down, due to the good location of the hotel, there was still plenty to visit. We had a very short drive to Ironbridge, not much there, but a very pretty excursion. As we are National Trust members, we managed to visit 4 places in the surrounding areas. The hotel itself. The room, decent size as you'd expect, but the room was tired and could do with a bit of a touch up, a little disappointing to tell you the truth considering the price we paid. The staff, all were excellent, very polite and very helpful and helped us where they could. We booked the breakfast and fact it was actually very nice. What was included which I noticed, nuts, made a nice topping along with fruit for the yogurt. Really enjoyed the buffet breakfast and definitely would order it again if we stopped here again. The crux of it is, would we stop here again? Tough one, if other hotels available for a similar price, I would try somewhere else. If the rooms were given a lick of paint, given a bit of TLC, then definitely yes we would return. With the good and the bad, from our stay I would say average. We may have just been unlucky and got a room that had black speckles. The staff and breakfast did save our opinion of this hotel.
1 nacht verbleven in november 2023
Reactie van Jamie op 10 jan 2024
Dear DebiThank you for your review and kind comments. We take all feedback onboard to enable us to improve our customer experience.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable accommodation, with an excellent buffet breakfast. Friendly and helpful staff. Nice indoor pool and sauna. Nothing much to do within walking distance of the hotel, but it's a short drive to Telford and Ironbridge Gorge. There was no fridge in our room.
2 nachten verbleven in december 2023
Reactie van Jamie op 1 jan 2024
Dear PeterThank you for your review and kind words. We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Regularly visit
Always use this hotel for a mother -in-law visit as the rooms are always clean, tidy, comfortable and a lovely breakfast.
1 nacht verbleven in december 2023
Reactie van Jamie op 19 dec 2023
Dear SarahThank you for the kind review and kind comments. We look forward to seeing you soon.Kind regardsJamie McDonaldGeneral Manager

2/10 – Ontzettend slecht

Shoaib arif

1 nacht verbleven in december 2023
Reactie van Jamie op 19 dec 2023
Kind regardsJamie McDonaldGeneral Manager

8/10 – Goed

Claire

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay, the lift wasnt working when we stayed which made for a bit of a struggle with luggage. Breakfast is fab and the hotel staff were very friendly and helpful. Room was clean although a little mould on the ceiling above the bath. Lovely things to see in the local area, Much Wenlock is beautiful
2 nachten verbleven in november 2023
Reactie van Patrick op 12 dec 2023
Dear Claire,Thank you for the review, your comments are great to read and we are glad you enjoyed the facilities the hotel has too offer. Look forward to welcoming you back. Kind Regards

6/10 – Redelijk

Alexander

Positief: Netheid, voorzieningen
1 nacht verbleven in november 2023
Reactie van Jamie op 19 dec 2023
Kind regardsJamie McDonaldGeneral Manager

6/10 – Redelijk

Ben

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Patrick op 4 dec 2023
Dear Ben,Thank you for the review following your recent visit to the hotel.Kind Regards

10/10 – Uitstekend

Rajinder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay
2 nachten verbleven in oktober 2023
Reactie van Patrick op 30 okt 2023
Dear Rajinder, Thank you for the review and awarding us top marks.Kind Regards

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at this hotel. Really close to Ironbridge which is what we wanted. Hotel and staff all superb
Reactie van Patrick op 30 okt 2023
Dear Elizabeth,Thank you for the review, its great to read your comments and thank you for taking the time to leave your fantastic feedback about the hotel and team we have. Kind Regards

10/10 – Uitstekend

Kerry

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay. Thank you
1 nacht verbleven in oktober 2023
Reactie van Jamie op 23 okt 2023
Dear KerryThank you for your lovely review. We hope to welcome you back soon.Kind regardsJamie McDonaldGeneral Manager

8/10 – Goed

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Jamie op 23 okt 2023
Thank you Emily for your score.Kind regardsJamie McDonaldGeneral Manager

6/10 – Redelijk

Ross

Zakenreiziger
Positief: Personeel en service
Hotel is fine - my room wasn’t great. The shower had lots of black mold in it, the water pressure was so-so and the water temperature was luke-warm even with the shower thermostat turned to its highest setting. The toilet seat also had a broken hinge. It was disappointing to have no water bottles in the room and even more disappointing that I didn’t get the ‘free room upgrade’ advertised by Hotels.com. Despite this, the room was well equipped with a desk, decent tv and usb charging points by the bed. It just felt like it needed a little tlc.
1 nacht verbleven in oktober 2023
Reactie van Patrick op 30 okt 2023
Dear Ross,Thank you for taking the time to leave a review following your recent stay and we are sorry to see you had issues with your bedroom and our apologies for this. We will be sure to get this bedrooms issues fixed to avoid further comments. Kind Regards

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay
1 nacht verbleven in oktober 2023
Reactie van Patrick op 9 okt 2023
Dear Linda,That you for the review, we are delighted to see you have given the hotel a top score. Kind Regards

10/10 – Uitstekend

Hannah

1 nacht verbleven in oktober 2023
Reactie van Patrick op 9 okt 2023
Dear Hannah,Thank you for the review and awarding the hotel top marks. We look forward to welcoming you back. Kind Regards

8/10 – Goed

Chris

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Anniversary Stay
Staff where very pleasant on arrival and helpful and go above and beyond. The Room - Teas and Coffee Tray good Bed was Comfy Shower went from hot to cold when set which was annoying Ironingboard covers need changing.to allow better ironing Food- Evening food was very well presented but just not to the quality and taste you would have expected. (Make your own judgements) Breakfast had a good range and can not go to wrong with variety they had. Gym- Really well equipped and clean Spa- Nice pool, sauna, steam room They gave a welcome gift for us on arrival which was nice.
1 nacht verbleven in september 2023
Reactie van Jamie op 25 sep 2023
Dear ChrisThank you for your review and kind comments. We will look into your comments about the shower to ensure this is resolved and hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

8/10 – Goed

Ann

1 nacht verbleven in september 2023
Reactie van Jamie op 6 sep 2023
Thank you Ann

4/10 – Matig

Gareth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Be careful if booking as a family
Chose this hotel as traveling with family and only stipulation was ‘we need a pool’.. on arrival and noticed a sign saying no children in the pool after 6pm and before 9am. We checked in about 6:15pm after a long day of training for the e daughter and the pool was a treat. We’re told there was no chance of going swimming. Had things already booked the following day so had to leave at 9, or normally a problem as we are up at 7 so go for a swim then breakfast. Did not see these restrictions anywhere on the website when booking as would not have booked.
1 nacht verbleven in augustus 2023
Reactie van Patrick Lynch op 4 sep 2023
Dear Gareth,Thank you for taking the time to leave a review following your recent stay, we are sorry too see you did not find the swim times applicable for your stay. We will certainly have a look at advertising these better on our website. Our apologies and Kind Regards

8/10 – Goed

Wilma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to explore Shropshire
1 nacht verbleven in augustus 2023
Reactie van Jamie op 31 aug 2023
Dear WilmaThank you for your review.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Nick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Patrick op 21 aug 2023
Dear NickThank you for the review, look forward to welcoming you back. Kind Regards

10/10 – Uitstekend

Yvonne

1 nacht verbleven in augustus 2023
Reactie van Patrick op 11 sep 2023
Dear Yvonne,Thank you for the 5 star review following your recent stay. We look forward to welcoming you back. Kind Regards

6/10 – Redelijk

Megan

Reisde met familie
Negatief: Personeel en service, comfort kamer
Disappointed
We left early as the bed was uncomfortable, we asked for extra pillows and didn’t receive any. No one asked why we were leaving early Very disappointing stay,
3 nachten verbleven in augustus 2023
Reactie van Patrick op 15 aug 2023
Dear Megan, Thank you for the feedback following your recent stay we are sorry to read you did not find the bed comfortable and did not receive your requested pillows, our apologies for this. Kind Regards

6/10 – Redelijk

Deborah

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Rooms dark
Rooms dark and need a bit to TLC. Very noisy woken by people slamming doors and shouting. Food in restaurant very good
2 nachten verbleven in augustus 2023
Reactie van Jamie op 8 aug 2023
Dear DeborahThank you for your review and kind words about our food. We take on board your comments as we strive to improve.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Michael

1 nacht verbleven in juli 2023
Reactie van Patrick op 9 aug 2023
Dear Michael,Thank you for the positive review we are glad to see you enjoyed your stay.Thank you

6/10 – Redelijk

Robert

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Beautiful peaceful place. The breakfast was very good. Easy access to the centre of Telford. I'm not happy with room 708. The floors were trampled and dirty. In the room not enough lighting. The bathroom looks like it was 30 years ago and requires attention.
3 nachten verbleven in juli 2023
Reactie van Jamie op 31 jul 2023
Dear RobertThank you for your review and kind words. We will certainly take on your comments about the room and address these.Kind regardsJamie McDonaldGeneral Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night in a twin room
Overall an enjoyable stay. Rooms nicely presented, excellent AC in the room. Nice swimming pool but as it's a health club with members it can get busy. Good breakfast offering if a little expensive. Didn't try the restaurant or bar. Great location for exploring Ironbridge and The Air Force Museum.
1 nacht verbleven in juli 2023
Reactie van Jamie op 31 jul 2023
Thank you for your kind review and hope you enjoyed your stay with us.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en comfort kamer
Excellent stay everyone very friendly and efficient Chef should be commended for the food also the waiting staff and people behind the bar.lovely views from the lounge.
2 nachten verbleven in juli 2023
Reactie van Jamie op 25 jul 2023
Dear DavidThank you for the kind review and lovely comments about our team.We look for ward to welcoming you back soon.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Magdalena

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Jamie op 24 jul 2023
Dear MagdalenaThank you for your kind scores.We hope to see you soon.Kind regardsJamie McDonaldGeneral Manager

6/10 – Redelijk

J

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Booked a deluxe king size bed . Was not a king size deluxe bed . More like a standard double bed in a standard room . . . Room was quite small . No way was that a 4* hotel . Meal in the restaurant was not worth what we paid . Had to return the first meal . Second meal was just a fatty bit of steak that was not edible. . So disappointed with what we received on the whole
2 nachten verbleven in juli 2023
Reactie van Jamie op 24 jul 2023
Dear JThank you for your review. I am sorry to read your comments and please accept our apologies for the shortcomings. Feedback always helps us improve going forward.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Nev

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Jamie op 18 jul 2023
Thank you Nev

10/10 – Uitstekend

Ingela

1 nacht verbleven in juli 2023
Reactie van Jamie op 8 aug 2023
Thank you Ingela

10/10 – Uitstekend

Stephen

1 nacht verbleven in juli 2023
Reactie van Patrick op 11 jul 2023
Dear StephenThank you for the 10/10 score, we are pleased you enjoyed your time at the hotel. Kind Regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Good and bad.
Pros: The bed was comfy and clean. The shower was good. Breakfast was nice. Service in the restaurant was great - I had a bit of a meltdown due to how loud it was in there and they arranged to bring the food to our room. Counter staff were also lovely. Cons: Spa staff seemed grumpy. The whole area around the spa seemed grubby with thick dirt at the edges of the carpet outside the men's changing room. The sauna and steam room doors caught meaning they were really loud to open and close. It smelt very damp in the spa. The restaurant was so loud we couldn't hear each other or the waitress. It was also very poor to average food (we both had steak and chips - the sirloin was very chewy and poor quality) but the cost was at a level where you'd expect better (£32 for 10oz sirloin). For the cost I'd possibly stay there again if there wasn't anything else available, but I wouldn't eat there in the evening or use the spa.
1 nacht verbleven in juli 2023
Reactie van Jamie op 5 jul 2023
Dear reviewerThank you for your review. Thank you for your kind comments. Please accept our apologies for the noise in the Restaurant and cleanliness in the spa area. I will discuss with the relevant departments to work on these areas of the business. My apologies for the quality of the steak. I will raise this with our Head CHef and butchers to get this resolved.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Amanda

1 nacht verbleven in juli 2023
Reactie van Jamie op 5 jul 2023
Dear AmandaThank you for your kind score. We hop to see you soon.Kind regardsJamie McDonaldGeneral Manager

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Patrick op 3 jul 2023
Dear Simon,Many thanks for the review following your recent stay. Kind Regards

4/10 – Matig

David

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
The shower was not in a good condition - broken knobs and lots of mould both around the shower tray and at high level. There was a lot of noise from a private function which, after a long day at work, was frustrating. On a positive side, good parking and very comfortable bed.
1 nacht verbleven in juni 2023
Reactie van Patrick op 3 jul 2023
Dear David,Thank you for taking the time to leave a review following your recent stay, we are sorry to read you did not find your overall experience enjoyable and will certainly look in to the issues you have raised. Thank you