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Beoordelingen van Mercure Tbilisi Old Town

4 out of 5
Mercure Tbilisi Old Town
9 Vakhtang Gorgasali Street, Tbilisi

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 108 van 151 beoordelingen" "
Gastenscore: 8 - Goed. 37 van 151 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 151 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 151 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 151 beoordelingen" "

9,8/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

A G

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Operations manager Olga Kudriachova op 21 aug 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Charlene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to walk around. Even at night.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
fine hotel
7 nachten verbleven in april 2024
Reactie van Erdogan Sahin, General Manager op 9 mei 2024
Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

8/10 – Goed

Ignacio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel está en la zona antigua, no en el centro de la ciudad, pero con una parada de bus al lado ( el bus funciona estupendamente en Tiflis) Instalaciones más que correctas. La habitación individual en la que me quedé olía al principio un poco a tabaco. Desayuno bufé correcto, café de máquina de mezcla, no muy bueno. La atención es correcta. Yo llegué a las 6 de la mañana y fue imposible conseguir una habitación, así que tuve que buscarme otro hotel para dormir algo hasta las 15h. Tiene una terraza/bar/restaurante en la 6 planta, con vistas estupendas.
3 nachten verbleven in april 2024
Reactie van Erdogan Sahin, General Manager op 9 mei 2024
Dear Ignacio, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

2/10 – Ontzettend slecht

Zaid

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Water pressure is week in the bathroom sawna for men not for women together beds not comfortable
1 nacht verbleven in april 2024
Reactie van Erdogan Sahin, General Manager op 26 apr 2024
Dear Zaid,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 – Uitstekend

CHRISTIAN ALEJANDRO ALVAREZ

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wey nice hotel to stay in Tbilisi, centrally located with many restaurants around and main city attractions. Staff was very friendly.
5 nachten verbleven in maart 2024
Reactie van Erdogan Sahin, GM op 4 apr 2024
Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

10/10 – Uitstekend

Niklas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Operations manager Olga Kudriachova op 20 feb 2024
Dear Niklas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Goed

Samil

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Udalar gayet geniş ve rahat personel oldukça ilgili otelin konumu çok iyi şehri yürüyerek gezmek isteyenler için mükemmel bir konuma sahip Biz metro yada otobüse daha binmeden neredeyse bütün şehri gezebildik. 5 gece konakladık akşam yemeğini hiç deneyimlemedik ancak kahvaltı güzeldi o da temizliği düzenli yapılmıyordu çarşafımız her gün değiştirilmedi, ancak telefonla durumu söylediğimizde hemen görevli gönderdiler genel olarak biz çok memnun kaldık tavsiye ederiz.
5 nachten verbleven in januari 2024
Reactie van Operations manager Olga Kudriachova op 12 feb 2024
Dear Samil, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Andrei

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing! Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.
10 nachten verbleven in december 2023
Reactie van Operations manager Olga Kudriachova op 28 dec 2023
Dear Andrei, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Yuliya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff and hotel, very clean, with great restaurant!
3 nachten verbleven in november 2023
Reactie van Operations manager Olga Kudriachova op 2 dec 2023
Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Erman fatih

3 nachten verbleven in november 2023
Reactie van Operations manager Olga Kudriachova op 20 nov 2023
Dear Erman Fatih, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Arsen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is simply amazing! They went above and beyond to accommodate our requests: rooms close to each other, some forgotten hygiene items, late checkout, etc. The breakfast buffet has good choices of regional food and has an authentic Georgian sweets and is presented in a very elegant way. Yes, I wish the rooms had some USB ports for more convenient charging and a bit more stability with the hot water temp in early mornings - something that seems to be a common problem in the region - but this is definitely the hotel I’ll choose for my next stay!
1 nacht verbleven in november 2023
Reactie van Erdogan Sahin,GM op 12 nov 2023
Dear Arsen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

Durdona

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very nice hotel in Georgia
3 nachten verbleven in oktober 2023
Reactie van Operations manager Olga Kudriachova op 24 okt 2023
Dear Durdona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Ahmad

3 nachten verbleven in oktober 2023
Reactie van Operations manager Olga Kudriachova op 7 nov 2023
Dear Ahmad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Goed

Jahangir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tiflis/Tbilisi Visit
Hotel is good and located in a nice area. Had some issues with air conditioning system and coffee maker which tripped the fuse. Had to get the service guys to come and get the fuse on but was told not to use the coffee maker again!! Also, fire alarm in the middle of the night, 2 AM, caused chaos and had to evacuate the room 3 times before the alarm could be stopped. I think these are minor issues that can be fixed but needs the hotel management's help and attention
2 nachten verbleven in september 2023
Reactie van Operations manager Olga Kudriachova op 5 okt 2023
Dear Jahangir, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Freddie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful dtay! Great service and location. Staff was pleasant and very courteous. Definitely recommended!
2 nachten verbleven in september 2023
Reactie van Operations manager Olga Kudriachova op 25 sep 2023
Dear Freddie, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Atsushi

1 nacht verbleven in september 2023
Reactie van Operations manager Olga Kudriachova op 18 sep 2023
Dear Atsushi, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Erdogan Sahin,GM op 14 sep 2023
Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 – Uitstekend

Meftuni

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Operations manager Olga Kudriachova op 24 jul 2023
Dear Meftuni, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Sangyun

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Experrience
The hoteliers were very friendly and the room was clean. If I visit Tbilisi again, I will book this hotel again. One regret is that the cost of the ride from the airport to the hotel was a bit expensive at US$40. Taking Bolt Taxi, you can get there for less than US$10. I stayed at this hotel for a total of 4 nights, the first 3 nights were in a Privilege Room and the remaining 1 night was in a Double Room. The Privilege Room costs an extra $20 per night, but the next time we use it, we will use the Privilege Room. The Privilege Room is spacious and has a great view.
1 nacht verbleven in juli 2023
Reactie van Operations manager Olga Kudriachova op 19 jul 2023
Dear Sangyun, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Operations manager Olga Kudriachova op 6 jul 2023
Dear Jeremy, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Haik

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in juni 2023
Reactie van Erdogan Sahin,GM op 29 jun 2023
Dear Haik, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

WORALUK

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel nice room in old town in Tbilisi.easy to walk and get many restaurants around.
2 nachten verbleven in mei 2023
Reactie van Operations manager Olga Kudriachova op 29 mei 2023
Dear Woraluk, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Hanspeter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel to be recommend
Great Location and very friendly & nice staff
4 nachten verbleven in april 2023
Reactie van Operations manager Olga Kudriachova op 24 apr 2023
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van Operations manager Olga Kudriachova op 3 apr 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

6/10 – Redelijk

Katherine

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Operations manager Olga Kudriachova op 22 mrt 2023
Dear Katherine, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Hanspeter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2023
Reactie van Operations manager Olga Kudriachova op 13 feb 2023
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Nafel

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel with good location
5 nachten verbleven in januari 2023
Reactie van Operations manager Olga Kudriachova op 23 jan 2023
Dear Nafel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Krzysztof

1 nacht verbleven in december 2022
Reactie van Operations manager Olga Kudriachova op 20 jan 2023
Dear Krzysztof, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Nesim samuel

1 nacht verbleven in november 2022
Reactie van Operations manager Olga Kudriachova op 21 nov 2022
Dear Nesim Samuel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable hotel in Great Location
Hotel was clean and comfortable. About 5 minute walk to Old Town. Room was clean and comfortable. Food at the on site steak house was delicious. View from the roof top lounge was beautiful while enjoying some local wine. Reception was attentive and helpful. I would stay here again if I returned to Tbilisi.
3 nachten verbleven in november 2022
Reactie van Operations manager Olga Kudriachova op 14 nov 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Ksenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and helpful staff. Great view from the bar on the 6th floor. The room was nice, clean and had very nice soap, shampoo and conditioner. Loved that it was not in the mini tiny bottles.
Reactie van Operations manager Olga Kudriachova op 14 nov 2022
Dear Ksenia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr schönes Hotel in toller Lage.
Tolles Hotel in schöner Lage mit tollem Service. Sehr zu empfehlen.
5 nachten verbleven in oktober 2022
Reactie van Erdogan Sahin,GM op 2 nov 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 – Uitstekend

Alexandre

3 nachten verbleven in oktober 2022
Reactie van Erdogan Sahin,GM op 26 okt 2022
Dear Alexandre, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 – Uitstekend

Irina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing!
1 nacht verbleven in oktober 2022
Reactie van Erdogan Sahin,GM op 26 okt 2022
Dear Irina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

8/10 – Goed

Awad

Reisde met familie
Positief: Netheid, voorzieningen
No bellboys to help you to pick up your luggage in check in or check out. No care
4 nachten verbleven in augustus 2022
Reactie van Erdogan Sahin,GM op 28 aug 2022
Dear Awad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

4/10 – Matig

Cole

Positief: Netheid
Negatief: Voorzieningen
7 nachten verbleven in augustus 2022
Reactie van Erdogan Sahin,GM op 25 nov 2022
Dear Cole,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 – Uitstekend

Angela

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was on a good level. but my non-smoking room had a rack smell of cigarettes😢
10 nachten verbleven in juli 2022
Reactie van Erdogan Sahin,GM op 8 aug 2022
Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Our hotel is fully nonsmoking property we will deeply investigate the case and do our best not to be repeat such case in future, We are very sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super clean, modern, great location
This hotel is very clean and modern. The staff is very accomodating and they have an excellent on site restaurant. The location is perfect, just around the corner from the fort and old town with lots of shopping. We re-booked it when our flight was cancelled since we'd had such a good experience. If I ever come to Tblisi again I would defininitely stay here. One note: we didn't use the spa and the gym looked pretty small and was in the basement. We got all our exercise walking around town instead.
2 nachten verbleven in juli 2022
Reactie van Erdogan Sahin,GM op 1 aug 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

Daniel

1 nacht verbleven in juli 2022
Reactie van Erdogan Sahin,GM op 21 jul 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

Andreas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2022
Reactie van Erdogan Sahin,GM op 18 jul 2022
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van Erdogan Sahin,GM op 18 jul 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

Andreas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2022
Reactie van Erdogan Sahin,GM op 18 jul 2022
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Olga Kudriachova Operations Manager op 6 jul 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Ali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the heart of the city close to all interesting points. Warm welcoming, very helpful staff. Clean and bright room with all newly furnitures and curtains. Good breakfast. Nice and large gym and we’ll equipped.
2 nachten verbleven in mei 2022
Reactie van Erdogan Sahin,GM op 13 jun 2022
Dear Ali, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 – Goed

Catherine

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2022
Reactie van Erdogan Sahin,GM op 7 jun 2022
Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manage

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in mei 2022
Reactie van Olga Kudriachova Operations Manager op 17 mei 2022
Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2022
Reactie van Operations manager Olga Kudriachova op 13 dec 2022
Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 – Uitstekend

Perry

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious rooms,excellent in-house restaurant and the sulfer baths are right next door!!!
6 nachten verbleven in april 2022
Reactie van Erdogan Sahin,GM op 10 mei 2022
Dear Perry, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Erdogan Sahin GM

8/10 – Goed

Abdulkader

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022
Reactie van Erdogan Sahin,GM op 10 mei 2022
Dear Abdulkader, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Erdogan Sahin GM