Thank you for taking the time to tell us about your stay. I will pass this information along to the other departments. I do apologize that the issue you experienced was solved in a more timely manner

Thank you for your feedback, looking forward to seeing you again, and dont forget to tell a friend!

Thank you for your feedback, we will address these concerns internally.

Thank you for your feedback, looking forward to seeing you again!

Thank you for your feedback, we will be addressing your concerns internally.

Thank you for your feedback!

Thank you for your review. I am sorry to hear about the issues. This should not happen since we have one person that cleans a room, then an inspector checks the room, before the housekeeper does a final check. Our linens also undergo several checks before they leave the laundry room. I will ask housekeeping what happened with this room. Also, to clarify something, we do not charge a cleaning fee and never have unless a guest thoroughly trashes a room.

Thank you for your review. Unfortunately, you booked a reservation through a third party and attempted to cancel a non-refundable reservation after the cancellation policy. This is a policy put in place by the third party booking agency.

thank you for your feedback

Thank you for your candid review. We appreciate all your comments and will pass them along to management. We hope to see you again.

Thank you for your review. We are pleased that you enjoyed your visit with us and our rooms. Our rates vary at different times of the year. Spring is our busy season and the entire area rates can be pretty high. Many people enjoy visiting during the fall when the rates are lower and the weather is cooler. We hope to see you again in the future.

Thank you Kristina, for taking the time to review the hotel. We appreciate your thoughts on your experience during your stay. We will definitely be looking into the pillows issue and see how we can improve the quality. I hope that we will see you again at the Chase Suite Hotel.Cynthia General Manager

thank you for your feedback!

Hello Rose thank you responding to the survey. I appreciate your review of your stay at the Chase Suites Hotel. I see that we meet your expectation. That is wonderful to know. I am glad to hear that our front desk was working to get you into a room before check-in time. I know that can make for a great experience.I hope that you will come again.Sincerely,Cynthia General Manager

Thank you for your review. I am sorry to hear about the issue with the housekeeper. We really do prefer to hear from a guest during their stay so we are able to fix an issue before they check out. I will reach out to housekeeping about this as well. Thank you for staying with us and not holding it against the rest of the staff.

Thanks Lynn, for replying to give your thoughts about your stay at the Chase Suites Hotel. I am happy to hear that the staff was friendly and everyone greeted you with a smile. I am also happy to hear that our breakfast items allowed you to choose according to lifestyle. I am surprised that the kitchen in the room was not to your preference. Maybe the next time you come we can get you some items so you can do some real cooking. Once again thank you for choosing Chase Suites Hotel and I hope that you will stay again.Sincerely,CynthiaGeneral Manager

Dear Ms. Danielle, I would first like to thank you for taking the time to fill out the survey, I truly appreciate it. I see that you had a bug issue within your room and do apologize for that. This should not have happened. I am happy to hear that the staff was able to resolve these issues during your stay. I hope that you will give us another chance to show you that Chase Suites is a quality hotel.Sincerely,CynthiaGeneral Manager

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review. I am glad to see that you enjoyed your visit with us.

Thank you for your feedback, we will be addressing your concerns internally!

Thank you for choosing chase!

Thank you for your feedback!

Thank you for your feedback!

Thank you for staying with us!

Thank you for your review! I am happy to see that you enjoyed your visit and we look forward to seeing you again in the future.

Thank you for your review. I am glad to see that you enjoyed your visit with us.

Thank you for your review. We have many guests that enjoy our complimentary breakfast. I am also glad to see that our staff met our expectations. We hope to see you again in the future.

Thank you for your feedback, looking forward to seeing you again!

Thank you for your review. We love hearing about our guests stay. We hope to see you again in the future.

Thank you for your review. I am sorry to see that you didn't enjoy your visit with us. We are an older property but we are constantly working to improve.

Thank you for your review. I am sorry to hear about the palmetto bugs. They can fly in when the door is open but usually don't live long in the room. We have our rooms treated on a regular basis. I am glad that it wasn't enough to ruin your trip.

Thank you for your review. We would love to hear more about your stay. We always try to make things right before a guest leaves the hotel.

Thank you for your review. Our guests love the kitchens. It saves them money from eating out all the time and allows them to still enjoy home cooked meals.

Thank you for your review. I am sorry to see that you had issues with your room. We will look into that.

Thank you for your review. I am glad to see that you enjoyed your visit with us. We hope to see you again in the future.

Thank you for your review. We are happy to hear that so many guests enjoy our staff and our complimentary breakfast. I will pass along your comment about the room to our housekeeping staff. We will look forward to seeing you again in the future.

Thank you for your review. I am glad to see that you enjoyed your visit with us. Many of our guests enjoy interacting with our staff.

Thank you for your review. I am happy to see that you enjoyed our pool and your room. One of the things I love to see is that our staff were friendly and welcoming to our guests. We hope to see you again.

Thank you for your feedback,

Thank you for your review. Our staff really go out of their way to be welcoming and friendly to our guests. I'll be sure to pass your kind words along to them.

Thank you, please stay again!

Thank you for your feedback. We will be addressing your concerns

Thank you for your feedback.

Thank you for your feedback.