Thank you for taking the time to tell us about your stay. I will pass this information along to the other departments. I do apologize that the issue you experienced was solved in a more timely manner

Thank you Maria for your feedback. It is truly appreciated. We like knowing that we have help you have a pleasant experience at the Chase Suite Hotel. I hope that we see you again.Sincerely,CynthiaGeneral Manager

Thank you Tatiana, for your response to the survey. I truly appreciate your feedback on your experience during the stay at Chase Suite Hotel. I happy to hear that the style of our hotel was a good fit for you and that the staff was very friendly. I hope that this is not the last time come to the hotel we would like to have you back. Best Regards,CynthiaGeneral Manager

Thanks Ana, for responding to the survey. I do appreciate when guests will take the time to let us know how their experience was at the Chase Suite Hotel. I see that you were not fond of the property. Yes, we are a vintage property that is working to improve itself. I hope that once we have changed our look you will come see us again. Best Regards,CynthiaGeneral Manager

Thank you Bethany for responding to the survey. I truly appreciate when guests take the time to let us know about their experience. I see that we didn't meet your expectations. I hope that you will give us another chance to change your mind.Best Regards,CynthiaGeneral Manager

Thank you for your review. I am sorry to hear that you felt our front desk and breakfast people were rude. That is unusual. I will look into your complaint that our complimentary breakfast was empty at 8:30am. Our staff usually keeps resupplying unless it is too close to 9am. Cooking more food would take longer than the breakfast would be open.

Thank you for your review. We do provide a water dispenser in the breakfast area that is available at all times of the day.

Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

Thank you for your feedback on your recent stay at the Chase Suite Hotel. I am saddened to hear that you did not receive the service you were expecting for your stay. This not our standards and I would have like to what we could have done better.I hope that you will give us another chance because I believe that we can provide the service that you deserve. I hope to see you again.Sincerely,Cynthia General Manager

Thank you for your review. I am sorry to hear about the issues with your room and we will look into that.

Thank you for your review. Many of our guests enjoy the local restaurant and beach. Our view at the dock can be impressive as well. We hope to see you again in the future.

Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again.

Melissa, thank you for your feedback about your recent stay at the Chase Suites Hotel in Tampa. I am glad to hear that you enjoyed your stay and one of the staff members stood out to you Delvin. He is one of our new employees and I will definitely let him know that you thought fondly of his service.I hope that we see you again.Cynthia General Manager

Hey Noah, thank you so much for your feedback about your recent stay at the Chase Suites Hotel Tampa. I am excited to see that we meet your expectations. This is going to make the staff so happy to hear. Thank you again and we hope to see you again.CynthiaGeneral Manager

Thank you for your review. We appreciate your kind words about our staff. We hope to see you again in the future.

Daniel first I would like to say I appreciate your feedback about your recent stay at Chase Suites Hotel Tampa. I am saddened to hear that your room was not prepared for your arrival. I know that this can be disappointing to not have things as you feel they should be.I hope that if you are in the area again that you will give us another chance.CynthiaGeneral Manager

Thanks Adeel for the 5 out of 5 rating. This means a lot to me and the staff. As we strive to give each guests a great stay it is nice to know that did achieve that with you.I hope that you will return soon.Cynthia ,General Manager

Thanks Carmen, for your feedback on your time at the Chase Suites Hotel Tampa. I do apologize for your experience before. I hope that one day you won't leave but allow us to meet and exceed your expectations.I hope to see you again.CynthiaGeneral Manager

Robert thanks for you response to the survey. We are always glad to hear back from our guests. I see that that we did ok and hope the next time you come will be better.Thanks again and you have a great day.Cynthia General Manager

Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

Thank you for your review. Many people will call to ask about the airport traffic and asking if we get a lot of noise from it. We are close enough to make it convenient for flights but just far enough to not hear the planes. I am glad that you found it a peaceful location.

Thank you Iveize, for your review of your recent stay at Chase Suite Hotel. It is always appreciated when a guest lets us know how their experience was during their stay. I am glad to see that Jake was accommodating to you. I will definitely let him know you enjoyed his service.Thank you and and hope to see you again.

Thank you for your feedback, looking forward to seeing you again, and dont forget to tell a friend!

Thank you for your feedback, we will address these concerns internally.

Thank you for your feedback, looking forward to seeing you again!

Thank you for your feedback, we will be addressing your concerns internally.

Thank you for your feedback!

Thank you for your review. I am sorry to hear about the issues. This should not happen since we have one person that cleans a room, then an inspector checks the room, before the housekeeper does a final check. Our linens also undergo several checks before they leave the laundry room. I will ask housekeeping what happened with this room. Also, to clarify something, we do not charge a cleaning fee and never have unless a guest thoroughly trashes a room.

Thank you for your review. Unfortunately, you booked a reservation through a third party and attempted to cancel a non-refundable reservation after the cancellation policy. This is a policy put in place by the third party booking agency.

thank you for your feedback

Thank you for your candid review. We appreciate all your comments and will pass them along to management. We hope to see you again.

Thank you for your review. We are pleased that you enjoyed your visit with us and our rooms. Our rates vary at different times of the year. Spring is our busy season and the entire area rates can be pretty high. Many people enjoy visiting during the fall when the rates are lower and the weather is cooler. We hope to see you again in the future.

Thank you Kristina, for taking the time to review the hotel. We appreciate your thoughts on your experience during your stay. We will definitely be looking into the pillows issue and see how we can improve the quality. I hope that we will see you again at the Chase Suite Hotel.Cynthia General Manager

thank you for your feedback!

Hello Rose thank you responding to the survey. I appreciate your review of your stay at the Chase Suites Hotel. I see that we meet your expectation. That is wonderful to know. I am glad to hear that our front desk was working to get you into a room before check-in time. I know that can make for a great experience.I hope that you will come again.Sincerely,Cynthia General Manager

Thank you for your review. I am sorry to hear about the issue with the housekeeper. We really do prefer to hear from a guest during their stay so we are able to fix an issue before they check out. I will reach out to housekeeping about this as well. Thank you for staying with us and not holding it against the rest of the staff.

Thanks Lynn, for replying to give your thoughts about your stay at the Chase Suites Hotel. I am happy to hear that the staff was friendly and everyone greeted you with a smile. I am also happy to hear that our breakfast items allowed you to choose according to lifestyle. I am surprised that the kitchen in the room was not to your preference. Maybe the next time you come we can get you some items so you can do some real cooking. Once again thank you for choosing Chase Suites Hotel and I hope that you will stay again.Sincerely,CynthiaGeneral Manager

Dear Ms. Danielle, I would first like to thank you for taking the time to fill out the survey, I truly appreciate it. I see that you had a bug issue within your room and do apologize for that. This should not have happened. I am happy to hear that the staff was able to resolve these issues during your stay. I hope that you will give us another chance to show you that Chase Suites is a quality hotel.Sincerely,CynthiaGeneral Manager

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review. I am glad to see that you enjoyed your visit with us.

Thank you for your feedback, we will be addressing your concerns internally!

Thank you for choosing chase!

Thank you for your feedback!

Thank you for your feedback!