Vakantie en citytrip naar Sutton

Voor deze prijs (€ 260) mag je iets meer verwachten. Het was er ronduit smerig, bruine vlekken op de zijkant van het bed, een dekbed zonder overtrek als sprei op het bed. De kussenslopen waren te klein, hierdoor kon je de viezige kussens goed bekijken. Bij het 2e bed, hing de halve onderkant er los onder. Schimmel in de badkamer, tegels en bad gelig. De badkamerdeur was van buiten op slot gevallen, kregen we zelf niet open. Er kwam iemand na 30 minuten om het op te lossen. Op de hele galerij hangen asbakken. In je bed kon je de sigarettenrook ruiken. De shuttle was goed geregeld, afstand naar vliegveld ca. 5 minuten.

The room was quite nice. However; We had 3 problems with the housekeeping staff: First, we discovered that there was only 1 coffee mug in the room and this was not corrected by the staff who cleaned - so we had to call for a 2nd mug. Second, the housekeeping staff did not remove the obviously used, dirty wash clothes. and Third - we were ready to pack up to leave and discovered the housekeeping staff had THROWN AWAY our cooler! It was made of compostable cardboard and was inexpensive - but we needed it for my medication and for food that we were traveling with. We had to leave to get to an excursion and they were not able to do anything to help us. All they did was have their housekeeping manager investigate and write a letter of apology a couple of days later. We had to replace the cooler. There was no mention of reimbursing us or anything like that. When you are paying the prices at a luxury resort like Alyeska, these issues should not have happened.

Wonderful stay, the room was clean and the bed was big and comfortable. Delicious breakfast and friendly host. I definitely recommend Highland Glen, Plenty of places to relax and even a hot tub. Loved our stay

The girl that checked us in was very friendly. We went back and asked her the next day about when the parade was coming thru on Saturday morning so we would know what time we needed to leave in the morning to miss the closed road. She looked it up for us. We met Tina, the owner, when we were checking out. She offered to help me carry my suitcase! She was very sweet. The property had been remodeled two years ago and it was really nicely done and very clean. We enjoyed our two nights there. The neighborhood was quiet, the beds were comfortable. It was a great location.

Room was clean and bed was very! Comfortable. It is a little further away from Downtown area, but an easy uber ride or longer walk.