Exterieur

Beoordelingen van Best Western Plus Hartford Lodge

2.5 out of 5
Best Western Plus Hartford Lodge
150 Myrtle St, Sutherlin, OR

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 638 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 259 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 1002 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Menachem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed en comfortabel hotel voor een redelijke prijs
Goede ontvangst receptie, voldoende gratis parkeerplaatsen, ontbijt ok maar zeer beperkt assortiment.
Reactie van General Manager op 8 jan 2017
Thank you for the kind words. It really makes my day to know that we created a comfortable and enjoyable experience for our guests as this is what we always strive for here at the BEST WESTERN PLUS Hartford Lodge.

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room including the beds were covered in ants and when we told the staff they just shrugged their shoulders and said okay. The hot tub was broken also. Overall the experience was not great. Won’t be staying there anymore which is sad because we use to stay here every time we were down to see family
1 nacht verbleven in mei 2024
Reactie van Front Desk op 27 mei 2024
Hi Samantha!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate you providing insight on what we can do to better meet your needs going foward. On behalf of our entire team, I would like to appologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

joe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time and staying there, staff and property excellent. Would recommend we will stay there again.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 15 mei 2024
Hi Joe!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 – Goed

Keith

Positief: Personeel en service
Decent
1 nacht verbleven in mei 2024
Reactie van Krystal op 24 mei 2024
Hi Keith!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Julian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a clean and comfortable hotel. The staff was great.
2 nachten verbleven in mei 2024
Reactie van Front Desk op 7 mei 2024
Hi Julian!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Deanna

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great, helpful, and friendly
1 nacht verbleven in april 2024
Reactie van Front Desk op 26 apr 2024
Hi Deanna!Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We look forward to seeing you again the next time you are in Sutherlin Oregon!

8/10 – Goed

Erin

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in a room meant for pets. And there was a pretty strong chemical smell. I woke up with a decent headache that was gone as soon as I left. My husband and son never were affected though. Otherwise it was clean and quiet. My son loved the pool. And breakfast was very good. Thank you!
1 nacht verbleven in april 2024
Reactie van Front Desk op 23 apr 2024
Hi Erin!Thank you for the great review about your recent stay with us at The Best Western Plus Hartford Lodge in Sutherlin Oregon.We apologize about the odor. I will review with my team to ensure we are making improvements for the future. Thank you for letting us know so that we can improve our process.We look forward to seeing you again the next time you are passing through Sutherlin Oregon!

10/10 – Uitstekend

Samantha

1 nacht verbleven in april 2024
Reactie van Front Desk op 11 mei 2024
Hi Samantha!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Ray

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean, nice sized room.
1 nacht verbleven in april 2024
Reactie van Front Desk op 16 apr 2024
Hi Ray!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH HotelGroup’s We Care Clean TM initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

John, Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The check in process was excellent.
1 nacht verbleven in april 2024
Reactie van Front Desk op 16 apr 2024
Hi John!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 – Uitstekend

Robert, Parksville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay. Well lit parking. So much thst darking curtians do not keep it all out.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 1 apr 2024
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Corey

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We have stayed here many times, very convenient, friendly staff, delicious breakfast!
1 nacht verbleven in maart 2024
Reactie van Front Desk Agent op 7 mrt 2024
Hi Corey!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Jami

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Front Desk op 27 feb 2024
Hi Jami!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

2/10 – Ontzettend slecht

Donny

3 nachten verbleven in februari 2024
Reactie van Management op 26 feb 2024
Hi Donny!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Can you provide us any feedback on what we can do to make improvements for the future?On behalf of our entire team, I would like to appologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Goed

Misty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice place to stay, worked out well for us. It was a bummer the pool and hot tub were closed for service.
1 nacht verbleven in februari 2024
Reactie van Best Western Plus Hartford Lodge op 16 feb 2024
Hi Misty! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus. On behalf of our entire team, I would like to appologize for the inconvenience of our temporary pool closure. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Sheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Front Desk op 7 feb 2024
Hi Sheryl!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 – Uitstekend

Corey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stop here when we're traveling along I 5. It's easy access from the freeway yet quiet. Clean, safe, good breakfast and a few dining options in town.
1 nacht verbleven in januari 2024
Reactie van Best Western Plus Hartford Lodge op 1 feb 2024
Hi Corey! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 – Goed

JTaiya

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Reactie van Best Western Plus Hartford Lodge op 1 feb 2024
Hi JTaiya! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Is there any specific feedback you can provide us so that we can turn 4's into 5's?Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 – Goed

Jamie

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff. Clean and quiet property.
1 nacht verbleven in januari 2024
Reactie van Front Desk Agent op 30 jan 2024
Hi Jamie!Thank you for the great scores on our review! Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

JoAnna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Front Desk op 27 jan 2024
Hi JoAnna!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the town of Sutherland, this is the best place to stay… for us closest to my son’s house and very comfortable.
Reactie van Front Desk op 27 jan 2024
Hi Pamela,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

gabriella

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice surprise
1 nacht verbleven in januari 2024
Reactie van Front Desk op 16 jan 2024
Hi Gabriella!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

8/10 – Goed

Amanda

2 nachten verbleven in december 2023
Reactie van Front Desk op 16 jan 2024
Hi Amanda!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

10/10 – Uitstekend

Rita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checking in was fast and painless, and the person who checked us in was very knowledgeable and took the initiative to tell us everything we needed to know, our amenities, etc. Room was great, roomy, hot water immediately, clean, quiet, and very very comfortable bed with TONS of pillows which we loved. This is a great stopping point!
1 nacht verbleven in december 2023
Reactie van Front Desk op 1 jan 2024
Hi Rita!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happy New Years Wishes!

10/10 – Uitstekend

Dan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean property with a fantastic omelet breakfast. Thanks Sergio!
1 nacht verbleven in december 2023
Reactie van Front Desk op 30 dec 2023
Hi Dan!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Sergio is an invaluable part of our team and I am sure he will be thrilled to hear that he helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Front Desk op 18 dec 2023
Hi Jason!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

8/10 – Goed

Toshiyuki

Positief: Netheid
Reactie van Front Desk op 7 feb 2024
Hi Toshiyuki!Thank you for the 4 out 5 review.We are so glad that you enjoyed your stay with us at the Best Western Plus Hartford Lodge!We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 – Uitstekend

Marisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Put this hotel on your roadtrip list
Extremely clean hotel with friendly staff and comfortable room. Complimentary made-to-order hot breakfast—yummy ham & cheese omelette and plenty of hot coffee. Highly recommend!
1 nacht verbleven in december 2023
Reactie van Front Desk op 5 dec 2023
Hi Marisa!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I travel to Sutherlin, OR several times a year but this is the first time we've stayed at this hotel. We were very impressed. It is clean and quiet. It isn't directly on the main road and the parking area is a little bit secluded. The beds are very comfortable. Shower is awesome. Loved the huge number of TV channels. Staff is excellent and breakfast is one of the best we've ever had at a hotel. We will definitely make this our "go-to" place in the future.
3 nachten verbleven in november 2023
Reactie van Krystal op 29 nov 2023
Hi Sandra!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. On behalf of our entire team we are thrilled to hear that we will be your "go-to" place! We truly look forward to seeing you in the future so we have the another chance to with provide you with exceptional customer service!Happiest Holiday Wishes!

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Front Desk op 29 nov 2023
Hi Kathryn!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 – Matig

Elizabeth

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in november 2023
Reactie van Krystal op 16 dec 2023
Hi Elizabeth!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Happiest Holiday Wishes!

8/10 – Goed

Darla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was nice and clean. Quiet, surprising since it was by the highway.
3 nachten verbleven in november 2023
Reactie van Krystal op 27 nov 2023
Hi Darla!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Robert

1 nacht verbleven in november 2023
Reactie van Front Desk op 16 dec 2023
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Krystal op 17 nov 2023
Hi Craig!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Kathryn

Reisde met partner
This out of the way motel in Sutherlin is the best kept secret on I-5! The amenities are very nice, the beds are excellent, it’s quiet and very clean plus the breakfast offering is outstanding; they have a grill chef who serves real eggs (none of this powered egg buffet style stuff!) This place may not be fancy but the price is a bargain
1 nacht verbleven in november 2023
Reactie van Front Desk op 15 nov 2023
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Kathyrn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Front Desk op 13 nov 2023
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Danielle

1 nacht verbleven in november 2023
Reactie van Krystal op 5 dec 2023
Hi Danielle!Thank you for the great score about your recent at our hotel, the Best Western Plus Hartford Lodge. We are so pleased that you enjoyed your stay with us. We truly look forward to seeing you again the next time you are in Sutherlin Oregon. Happiest Holiday Wishes!

10/10 – Uitstekend

Mary

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, clean, quiet hotel
Great overnight stay for a business trip to Roseburg. Comfortable, clean, spacious rooms, great shower, and very good breakfast. I will stay here again.
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 10 nov 2023
Hi Mary!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Carole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay!
The room was great! It was clean, roomy, and quiet. I loved how the cleaning staff took the time to fold the towels and wash cloths to jazz up the batheoom. Nice touch! We also enjoyed the made-to-order omelets. They were yummy! When we come to Roseburg to see our son, this is where we'll be staying.
2 nachten verbleven in oktober 2023
Reactie van Krystal op 10 nov 2023
Hi Carole!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 – Matig

Byron

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointed
Not as advertised. No bakery and food service only in the morning. The front desk clerk was not friendly and check in was unwelcoming. Once I settled into my so, so room, I poured myself a cup of wine into a supposedly sanitized cup and it had a hole in it. Wine went everywhere. What a mess. Next cup had hair stuck to the rim. Went to the front desk to report the situation and still unfriendly clerk said “sorry about that” and “ we have wine for sale.” Nothing about getting me new cups. Bottom line, disappointing and the worst place so far on roadtrip.
1 nacht verbleven in oktober 2023
Reactie van Krystal op 29 okt 2023
Hi Byron!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en comfort kamer
Ok Stay
A bit dated but the room was comfortable & bed was very comfortable. Great breakfast they provided.
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 28 okt 2023
Hi Elizabeth!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are in the process of making the necessary improvements to refresh our property.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 28 okt 2023
Hi Gary!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge..We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 – Goed

Bill

Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Front Desk op 28 okt 2023
Hi Bill!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Robert

1 nacht verbleven in oktober 2023
Reactie van Krystal op 15 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Janice

1 nacht verbleven in oktober 2023
Reactie van Front Desk op 10 nov 2023
Hi Janice!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so pleased that you enjoyed your stay with us at The Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Joseph Keith

2 nachten verbleven in oktober 2023
Reactie van Front Desk op 11 okt 2023
Hi Joseph!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Diane

Clean rooms. Friendly staff. Certain items in rooms and around premises are very noisy so I have learned to ask for room away from laundry and ice machines. Some fridges are unbearably noisy and I have had to unplug.
1 nacht verbleven in oktober 2023
Reactie van Krystal op 9 okt 2023
Hi Diane!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you! We truly look forward to seeing you again in the future!

8/10 – Goed

Faith

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ability to charge car. Great breakfast convienant location and able to bring pets.
1 nacht verbleven in september 2023
Reactie van Krystal op 8 okt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Lucas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Krystal op 4 okt 2023
Hi Lucas!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 – Uitstekend

Lisbeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Plus is about right
Such a nice place, I want to go back already. Receptionist Tina was amazing, Chef Sergio Top Class, very friendly and attentive personnel. Will recommend it 100 %. #thankyoubestwesternplus
1 nacht verbleven in september 2023
Reactie van Krystal op 27 sep 2023
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Tina and Sergio are both invaluable part of our team and I am sure they will be thrilled to hear that they helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We cant wait to see you again the next time you are in Sutherlin Oregon so we have another chance to provide you with exceptional customer service!