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Beoordelingen van The Sebel Twin Waters

4.5 out of 5
The Sebel Twin Waters
80 North Shore Road, Twin Waters, QLD

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 189 van 296 beoordelingen" "
Gastenscore: 8 - Goed. 89 van 296 beoordelingen" "
Gastenscore: 6 - Redelijk. 14 van 296 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 296 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 296 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Anne

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Spacious airy units
4 nachten verbleven in april 2024

10/10 – Uitstekend

matthew

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds and local area! Apartment was 5 star!
3 nachten verbleven in maart 2024
Reactie van Angela McCubbin Front Office Manager op 8 apr 2024
Dear Matthew, we very much appreciate your comments regarding your recent stay at the Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our Team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as this one.

6/10 – Redelijk

Paul

Reisde met familie
7 nachten verbleven in januari 2024
Reactie van Angela McCubbin Front Office Manager op 15 apr 2024
Dear Paul, we are sorry that your experience did not meet your expectations. Please allow me to express our sincerest apologies. At the Sebel Twin Waters, we strive to provide a superior service experience for guests. Therefore your feedback is important to us. We hope to welcome you back to the Sebel Twin Waters.

8/10 – Goed

Vivienne

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Angela McCubbin Front Office Manager op 11 apr 2024
Dear Felicity, we are so glad you enjoyed your stay at the Sebel Twin Waters and we hope to welcome you back in the near future.

8/10 – Goed

Yoko

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The view from our room was great and we enjoyed our stay quite well. A couple things to point out would be 1. I could hear all the foot steps from upstairs every day and night. 2. The pool water quality weren’t exciting. 3. We stayed for 7 nights but no houses keeping. ( They gave us extra dishwash detergent or toilet rolls if we ask though)
7 nachten verbleven in januari 2024
Reactie van Angela McCubbin Front Office Manager op 28 apr 2024
Dear Yoko, we very much appreciate your comments regarding your stay at the Sebel Twin Waters. I will share your comments with our Team, who continuously strive to improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back to the Sebel Twin Waters

10/10 – Uitstekend

Luke

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Well maintained property
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Bayley

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
5 nachten verbleven in december 2023

10/10 – Uitstekend

Janette

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

10/10 – Uitstekend

Alejandra

Positief: Netheid, staat van de accommodatie en faciliteiten
It is in an exclusive place, nice access to the beach and it is no crowded.
6 nachten verbleven in november 2023

10/10 – Uitstekend

Richard

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great property with awesome facilities including hobby cats, and kayaks to use on the lake
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Debbie

Positief: Netheid, staat van de accommodatie en faciliteiten
The mattress is very comfortable and firm. Had good night’s sleep for the entire time we were there. Free water sports activities, shared cafes and convenient store walking distance from the accomodation. Walking distance to the beach. Would definitely choose to stay at Sebel Twin Waters again.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Voorzieningen
A home away from home, a Perfect unit. BUT, One major downfall, from the master bedroom you could hear someone use the toilet from the adjoining unit.. NOT GOOD.
7 nachten verbleven in augustus 2023
Reactie van The Reservations Team op 8 sep 2023
Dear Peter, we very much appreciate your comments regarding your tsay at the Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our Team. I am sure your feedback will serve as encouragement to all our staff as we continue to improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as this one.

10/10 – Uitstekend

Patricia

Positief: Voorzieningen
Beautiful apartment location overlooking the lake.
2 nachten verbleven in augustus 2023
Reactie van The Reservations Team op 8 sep 2023
Dear Patricia,We very much appreciate your comments regarding your stay at the Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our Team. I am sure this feedback will serve as encouragement to all our staff as we strive to continue to improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as this one.

8/10 – Goed

Leo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Atmosphere and location is very good. Surounded by beautiful resort in the middle of lagoon. Easy access to beach and morning walk. Only 15 mins drive away from the Airport and Sunshine Plaza shopping centre. Ideal for family trip. But if you plan to cook, bring your own knife. Quality and quantity of kitchen utensil wasn’t great. And staff parked their car at the room we stayed, had to wait 1 day to be removed while I had to park at visitors.
3 nachten verbleven in augustus 2023
Reactie van The Sebel Team. op 22 aug 2023
Hi Leo. Thanks so much for providing your feedback on your recent stay with us at Sebel Twin Waters. We are delighted to read that you enjoyed our location and resort surroundings, we are definatly in a good spot! I am sorry to hear about the carparking, but glad we were able to sort this out for you. Thanks so much again, and we look forward in seeing you again soon.

8/10 – Goed

Susan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Great location with access to lots of amenities. Found the accommodation great for a family.
7 nachten verbleven in juni 2023
Reactie van STW op 14 jul 2023
Dear Susan, Thanks so much for your feedback! We are delighted you had a wonderful stay. We hope to see you again soon!

10/10 – Uitstekend

Andre

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for a business conference and really loved the place would probably book for longer next time
3 nachten verbleven in juni 2023
Reactie van Sebel Twin Waters op 4 jul 2023
Thanks so much for your feedback Andre! We are delighted to hear you loved your stay and we look forward to welcoming you back again soon.

8/10 – Goed

Leisa

3 nachten verbleven in juni 2023
Reactie van The Sebel Twin Waters op 4 jul 2023
Hi Leisa. Thanks so much for your review! So glad you had a great stay. We hope to see you again soon!

10/10 – Uitstekend

Martina

3 nachten verbleven in april 2023
Reactie van The Reservations Team op 16 mei 2023
Dear Martinia, We very much appreciate your positive feedback which I will share with our Team and we are glad you enjoyed your stay at the Sebel Twin Waters. We hope to welcome you back in the near future.

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There are so many activities available.
3 nachten verbleven in april 2023
Reactie van Reservations Team op 25 apr 2023
Dear Tanya, we very much appreciate your comments regarding your stay at the Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our Team. I am sure this feedback will serve as encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant at this one

10/10 – Uitstekend

Thomas Thiil

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Could have done with more parking for visitors
4 nachten verbleven in januari 2023
Reactie van The Sebel Team op 30 jan 2023
Hi Thomas, we are very glad you enjoyed your stay at the Sebel Twin Waters and we hope to welcome you back to the Sebel Twin Waters in the near future.

10/10 – Uitstekend

sharon

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable rooms and bedding. Very clean, very quiet which is what we like. Thank you we will be back - thumbs up.
Reactie van The Sebel Team op 30 jan 2023
Dear Sharon, We very much appreciate your comments regarding your stay at the Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share this feedback with our Team. I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as this one.

8/10 – Goed

Kate

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
We loved the space and the location. The resort amenities and access were wonderful. We appreciated having two undercover parking spaces, there was adequate airconditioning for the space, and the kitchen was reasonably kit out (not enough to easily feed 6 people, but not many kitchens are!). We were very disappointed at the Sebel pool amenities - there were very limited seating options so we preferred going to Novotel even though it was much more crowded and less convenient. Our apartment was in desperate need of a deep clean, particularly the walls which don't appear to have been washed in years, and there also appeared to be mold developing on some of the blinds in the main bedroom. The carpet upstairs needs a good wash (it actually need to be completely replaced, but a good wash will help). Overall we really enjoyed our stay, but maintenance/proper cleaning needs to take place

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
What a relaxing place to stay! Close to the sandy surf beach and excellent walking and cycling paths. A perfect holiday destination.
3 nachten verbleven in juli 2022

4/10 – Matig

Brett

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Fridge did not work and had to be moved to another room. Moved to a sub-standard room compared to the original. Instead of getting a better or equal room, we're moved to a lesser room in size and amenities. Reception charged our card instead of conducting a pre-auth so we are now waiting on our refund. There is no sound proofing between the rooms so you can hear your neighbours next to and above you. Had to endure a party next door on the Friday night as well. Overall very disappointing.
6 nachten verbleven in juni 2022

10/10 – Uitstekend

Mr Nicholas R

Positief: Netheid, staat van de accommodatie en faciliteiten
Great position with views over the lake.
5 nachten verbleven in mei 2022

10/10 – Uitstekend

Kimberley

Reisde met familie
Positief: Netheid, comfort kamer
Relaxing Spot
We were 3 couples within one family traveling to the Sunshine Coast to visit elderly relatives. The Sebel Twin Waters worked out perfectly for this - we had enough bedrooms and bathrooms to be practical, as well as shared living spaces and places to hang out and relax. We brought the grandparents over for lunch and the kitchen and outside dining areas were up to the task of catering for 8 people. Young adults loved the pool table and privates pool/spa area, although they did find it too cool. Likely to become out go-to for these kinds of visits in the future.
4 nachten verbleven in april 2022

8/10 – Goed

Helen

Reisde met familie
Positief: Netheid, voorzieningen
Good clean 3 bed unit. Lovely outlook over the lake. Even spoilt with fireworks on the lake one night! Great access to Novotel facilities too. Plenty of pools for the kids. Great access to a patrolled beach and beach walks. (Few things in the unit needed fixing… bathroom and toilets need exhaust fans; squeaky shower doors; dishwasher tray broken; and more crockery needed for a family of five)
4 nachten verbleven in april 2022

10/10 – Uitstekend

Stewart

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was great and clean & tidy accept that. The BARBEQUE was dirty and unuseable - only complaint
7 nachten verbleven in april 2022

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. Beautiful accomodation with everything that we wanted. A few broken downlights and no lock for the door in the master bedroom however otherwise I would highly recommend and you won’t be disappointed.
2 nachten verbleven in april 2022

8/10 – Goed

Chih Hao

Reisde met familie
Negatief: Netheid
Some renovations need to be done.
The location was nice but the accommodation definitely needs to do some things. Need to carry the suitcase to upstairs and in room as well. It won’t be good for someone who can’t carry heavy luggage.
3 nachten verbleven in april 2022

8/10 – Goed

Rona

Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2022

10/10 – Uitstekend

Crystal

3 nachten verbleven in december 2021

10/10 – Uitstekend

Christine

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The lovely lake setting was very peaceful and really made our holiday.
10 nachten verbleven in december 2021

8/10 – Goed

Tyson

Zakenreiziger
Positief: Netheid, comfort kamer
Beautiful spot
Beautiful property and outlook over the lake. Being on the lake the music travels across it so was very loud when there was a function on at the Novotel but it ended at a reasonable time for adults but would have been very noisy for children trying to get to sleep. Our initial house was not cleaned when we entered 3.5 hours after the checkin time but this was rectified. Perhaps a quality assurance process needs to be in place before guests enter as this was disappointing after a long drive.
2 nachten verbleven in november 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2021

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
2 nachten verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
New fresh and clean, large apartment.
2 nachten verbleven in mei 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
2 nachten verbleven in april 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
あいにくの天気でしたが…
家族で滞在したが近隣ホテルの施設も利用でき大変良かった
3 nachten verbleven in april 2021

8/10 – Goed

Geverifieerde reiziger

Negatief: Voorzieningen
Lovely setting, friendly staff but property was starting to look a little tired and dirty. Pools probably too small for a property this size. Great if you're looking for a self-catering beach holiday, not a full on resort experience
2 nachten verbleven in maart 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service. Great place to spend the weekend.
2 nachten verbleven in februari 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Apartment was spacious. Great view with close pool. Great balcony with table and chairs.
5 nachten verbleven in januari 2021
Reactie van Nicole op 31 jan 2021
Thank you very much for your review! It is always great to hear positive feedback from our guests. We are so glad that you enjoyed your stay with us! We hope to see you again in the future!

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in januari 2021
Reactie van Nicole op 16 jan 2021
Thank you very much for your review! We are so glad that you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect resort for families. Beach, lake, pools, water sports activities, all in walking distance.
6 nachten verbleven in december 2020
Reactie van Nicole op 9 jan 2021
Thank you very much for your review! We are so glad that you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 – Uitstekend

Chloe

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in november 2020
Reactie van Nicole op 21 dec 2020
Thank you very much for your review! We are so glad that you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 – Uitstekend

Lesley, Rothwell

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The 3 bedroom apartment was larger than expected with 2 balconies and the kitchen was very well equipped. The pool areas were clean and not crowded and the check in and out was fast and efficient. The email communication regarding final payment was a little disjointed and my call was not returned but this was quickly sorted by the manager and we had an early check in which was great.
2 nachten verbleven in oktober 2020

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, comfort kamer
Outstanding stay!
Fantastic setup inside and out! Beautiful outlook over the lake and wide verandahs. Wonderful stay!!
2 nachten verbleven in oktober 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Voorzieningen
3 nachten verbleven in september 2020