Dear Sir, We thank you for your comment and we are sorry to see that your stay did not give you complete satisfaction.Regarding your request for a 6:00 am wake up call, please be aware that we do not offer this type of service, because as our receptionist to whom you made the request explained, our reception is closed at night until 7:00 am. We do not offer a wake-up service at all, and we are under no obligation to do so. It is therefore normal that we have not responded positively to your request for a wake-up call at 7.00 am as well.As for your late checkout request, here's what it says on Hotels.com: "Hotels.com Rewards Gold members receive full Silver benefits, as well as complimentary room upgrades and guaranteed two-hour late checkout and early check-in (subject to availability) at VIP Access properties." You may have deliberately omitted the notion of "subject to availability", thus requiring a service that was not possible due to the high occupancy of the hotel.Also, be aware that when booking a hotel, you are supposed to find out about the hotel's services beforehand, by phoning the hotel directly for example, and looking up the location of the hotel on a map or on the internet before arriving, to avoid possible disappointment about the limited presence of bars/restaurants in the area, and to find out what services the hotel has (bar, restaurant), as well as the opening hours. We did not make a reservation for you, it was up to you to find out in advance about the establishment you were planning to stay in. We inform in all our booking confirmations that we do not have a restaurant in the hotel, this is mentioned everywhere also on the different websites. Our bar necessarily closes in the evening as our reception is closed at night, which is also stated in our booking confirmations and on arrival at the hotel.Finally, please note that throwing your room key at our receptionist with violence will not make it easier for you to be right.Yours sincerely The management

Good Evening Ann, Thank you for your feedback, we are glad that you have spent a wonderful stay with us. Looking forward to welcoming you back at Villa La Florangerie. Kind regards, Reception

Dear Cristina, We are very happy to know that you appreciated the location of the Hotel, the rooms and the facilities. We strive every day to offer the best service to our guests. We look forward to welcome you back with us. Kindest regards, Reception Garrigae Villa La Florangerie

Bonjour Maria Grazia, Merci pour votre commentaire. Au plaisir de vous accueillir une prochaine fois à Strasbourg. Belles fêtes à vous. La Réception

Thank you for your kind feedback Thomas. We strive every day to offer the best quality and service to our guests and we are glad that you recognise it, Thank you. Reception

Bonjour Laaziz, Si vous n'avez rien à dire, ça signifie qu'un excellent travail a été fait par notre équipe, nous sommes ravis que votre séjour était irréprochable. Au plaisir de vous accueillir à nouveau au sein de notre établissement. Cordialement, La Réception

Good Evening, Thank you for your kind feedback. We are glad that our Staff did everything to make your stay the most comfortable as possible. Looking forward to welcome you back again. Kindest regards, Reception