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Beoordelingen van Mercure London Staines-upon-Thames Hotel

3 out of 5
Mercure London Staines-upon-Thames Hotel
Thames Street, Staines, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 129 van 544 beoordelingen" "
Gastenscore: 8 - Goed. 216 van 544 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 544 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 544 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 544 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten

4/10 – Matig

Ramon

Negatief: Netheid, staat van de accommodatie en faciliteiten
Matig
Matig hotel - vooral de kamers. Leuk aan de rivier, inclusief bar. Maar dat is het dan ook wel.

8/10 – Goed

Daniella G., Overijse

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
comfortabel bed, netheid goed
warm water probleem in het bad , bijna geen warm water zelfs, druppelsgewijze warm water met warme kraan alleen open alhoewel het probleem minder erg leek in de lavabo. De badkamer was nochtans helemaal vernieuwd en heel proper behalve de oude mengkraan waar roest op zat. Alhoewel men me hoffelijk een gelijkvloers aanbood inplaats van een tweede verdiepingskamer omdat ik moeite had om de trap te benutten, vergat men de namen op de inschrijvingsformulieren te veranderen waardoor men mij 's avonds kwam wakkermaken om mijn identiteit na te checken wat vervelend was!
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Jogchum Slof General Manager

4/10 – Matig

Rico

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooie lokatie, zeeeer gehorig!
Eerst kamer aan de voorkant. Het verkeer komt bij de kamer in, zeer gehorig! Gevraagd om een rustige kamer. Alleen rustig aan de achterkant maar dan wel 15pond bij betalen. Okay, alles voor een goede nacht rust. Rustige kamer aan de achterkant, maar zeeeer gehorig. Je kunt je buren horen scheten laten, toilet gebruik, praten, lopen. Vreselijk! En dat voor 15pond extra! Rip-off.

10/10 – Uitstekend

Charmaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.
5 nachten verbleven in september 2022
Reactie van Laura C. Guest Relations op 4 okt 2022
Dear Charmaine,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are extremely pleased to read you have thoroughly enjoyed your stay here with us and your feedback regarding the staff is greatly appreciated. We will be sharing this with the teams as I'm sure it will serve as an encouragement.We are also pleased to read the location as well as the room was as expected.We look forward to welcome you back in the future.Kind Regards,

6/10 – Redelijk

Harsha

1 nacht verbleven in september 2022
Reactie van Laura C. Guest Relations op 4 okt 2022
Dear Harsha,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you enjoyed your stay here with us and the overall rating is appreciated.We hope we will get the chance to welcome you back in the future.Kind Regards,

2/10 – Ontzettend slecht

Paul

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dont stop
Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.
1 nacht verbleven in september 2022

6/10 – Redelijk

Barbara

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

matthew

2 nachten verbleven in september 2022
Reactie van Laura C. Guest Relations op 4 okt 2022
Dear Matthew,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies for a disappointing stay. We sincerely hope you will continue to use the Mercure brand in the near future.Kind Regards,

8/10 – Goed

Rachel Maisie

1 nacht verbleven in september 2022
Reactie van Laura C. Guest Relations op 29 sep 2022
Dear Rachel Maisie,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back in the future for another pleasant stay.Kind Regards,

10/10 – Uitstekend

Nicky

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean comfortable hotel, good location, good amenities, friendly staff, esp cleaners.
1 nacht verbleven in september 2022
Reactie van Laura C. Guest Relations op 29 sep 2022
Dear Nicky,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and your feedback is greatly appreciated.We hope we will get the chance to welcome you back in the future for another pleasant stay.Kind Regards,

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Excellent stay - lovely river view and nice walk along the Thames path i to town
2 nachten verbleven in september 2022
Reactie van Laura C. Guest Relations op 29 sep 2022
Dear Gary,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and your feedback is greatly appreciated.We hope we will the chance to welcome you back in the future for another pleasant stay.Kind Regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid it at all costs.
We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .
3 nachten verbleven in september 2022

6/10 – Redelijk

Randal

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Friendly Staff
Friendly staff but hotel is looking very tired.
2 nachten verbleven in september 2022
Reactie van Laura C. Guest Relations op 4 okt 2022
Dear Randal,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to confirm the staff were friendly and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. Our new owners have earmarked our hotel for a refurbishment and I sincerely hope this will take place soon as it is long overdue.We hope we will get the chance to welcome you back in the future.Kind Regards,

4/10 – Matig

Joanne

1 nacht verbleven in september 2022
Reactie van Laura C. Guest Relations op 4 okt 2022
Dear Joanne,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies for a disappointing stay. We hope you will continue to use the Mercure brand in the near future.Kind Regards,

2/10 – Ontzettend slecht

Clare

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting
From walking to the room it felt like a hostel, the room smelt of stale smoke, the carpet was filthy and furniture, the bathroom floor was broken, and shower had no water coming from it so couldn’t wash. The whole place was horrendous, we couldn’t wait to leave as soon as we got there, will never return absolute appalling.
1 nacht verbleven in september 2022

8/10 – Goed

Mark

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022
Reactie van Laura C. Guest Relations op 10 sep 2022
Dear Mark,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back in the future for another pleasant stay.Kind Regards,

2/10 – Ontzettend slecht

Samuel

1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Gillian

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again!
This hotel needs to be shut down and fully refurbished. Stayed for one night and glad we weren’t staying for longer. The professional photos are a misrepresentation of what the hotel looks like. It’s very outdated and from the outside the hotel looks unwelcoming. Inside, the halls are dark and filthy. The floors/carpets are trip hazards- they’re uneven, the carpets are threadbare, riding up in the middle and are stuck down at the ends with old bits of tape. We booked two rooms with a “river view” - what we got was a view of the adjoining wall and trees! Rooms are filthy, dark, grimy, outdated and dusty. The photos attached show how dark it is during the day! The table lamp cable was sticky and unclean. The curtains are yellow, bathroom tiles are cracked, the bath tap drips constantly and there’s mould. There’s a sign in the shower that says to use the bath mat - the mat is as yellow as the curtains! There’s thick peeling wallpaper, the fridge is mouldy and the windows don’t shut properly. There was also a lot of security with body cams on in the hotel and the upper floor was constantly manned by them which made us feel very uncomfortable as to what the hotel might expect to happen. This hotel is expensive for what it is and we regret ever stepping foot inside. What we booked and what we got/paid for are two complete opposites. We left as soon as we could in the morning and won’t be returning. I’ll think twice before booking Accor/Mercure accommodation in the future.
1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Tim

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I normally stay in Mecure Hotels. This was by far the worst hotel I’ve ever stayed in. Extremely tried and dated, Wi-Fi wasn’t working across the hotel. The room as the hotel was tired, if the room had been cleaned it hadn’t been done very well, stains on the wall and blood stains on the radiator. The staff were welcoming l, polite and pleasant.
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 2 sep 2022
Dear Tim,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. Whilst I'm pleased to read the staff were welcoming and polite, I'm sorry to read other aspects were not as expected. We are pleased to confirm we have been earmarked for a refurbishment in the future.Please rest assured I have noted your feedback regarding the cleanliness levels of the room and I have shared my disappointment with our Head Housekeeper as this is definitely not the standard which we strive to achieve.Despite the concerns raised, we sincerely hope we will be given the chance to better serve in the near future.Kind Regards,

2/10 – Ontzettend slecht

Daniel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shocking hotel dirty damp run down. No water out of the shower. Ripped chairs. Chairs with what looked like blood in
2 nachten verbleven in augustus 2022

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient to town
My stay was just one night prior to an overseas flight. The room was well appointed and the bed was comfortable. The shower was really great, very large. I had dinner in my room and it was very good. Staff were friendly and helpful. It was a trip down memory lane for me as I used to go to the hotel in my teen years for discos.
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 2 sep 2022
Dear Sarah,We appreciate you taking the time to review your stay here with us at Mercure London Staines. Your kind feedback regarding the staff as well as the dinner is greatly appreciated and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. We are also pleased to read the room was as expected.We look forward to hopefully welcoming you back in the near future for another pleasant stay.Kind Regards,

6/10 – Redelijk

Richard

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Falling to pieces.
This place is in serious need of a make over. Very dull and drab hallways and carpets look disgusting. Room was okay but was showing signs of years of abuse, cracked tiles in bathroom sink unit falling off the wall ect. Bed was not the most comfortable with springs pushing through, and room fan had thick clumps of dust on the vents. Breakfast was nice, but again the arms of the chairs were in threads and falling to pieces. Staff were very friendly and over all it was clean just falling to pieces.
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 1 sep 2022
Dear Richard,We at Mercure London Staines appreciate you taking the time to review your stay here with us,Whilst we are pleased to read the staff were friendly and the cleanliness levels were as expected, we are sorry to read other aspects were not as expected.We are pleased to confirm we have been earmarked for a a refurbishment in the future. In the meantime, our maintenance team have implemented a scheme to ensure we continue to improve the standard of our products including carpet re-placing as well as re-painting of some bedrooms and public areas.We have noted your feedback regarding the sink unit and the dust on the fan on the vents and please rest assured this will be followed up with the correct departments.Despite the concerns raised, we hope we will be given the chance to better serve in the near future.Kind Regards,

8/10 – Goed

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good stay
The staff were all very helpful. The room with a river view was spacious and comfortable. Bed was about right. Definitely a hotel to consider for an "airport close" stay, forget about some of the bigger chains who don't provide as good customer service ‐ trust me! Breakfast was decent and mostly hot.
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 1 sep 2022
Dear Simon,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to read you have enjoyed your stay here with us and the overall rating is highly appreciated.We greatly appreciate your feedback regarding the staff and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. We are also pleased to read the breakfast was as expected and please rest assured this will be shared with our Head Chef as well as the Food and Beverage team.We hope we will get the chance to welcome you back for another pleasant stay in the near future.Kind Regards,

6/10 – Redelijk

Alex

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Lovely staff, hotel in need of some TLC
Staff are very friendly and welcoming. Our room was in desperate need of refurbishment. We had double doors straight out on to a walkway in the car park and near a foot path and the security strap on the doors was broken. The locks did work but you couldn’t have them open for air circulation. There was a fan in the room but unfortunately it was full of dust so hadn’t been cleaned in sometime. However this was £55 for a one night stay so I wasn’t expecting huge end touches.
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 3 sep 2022
Dear Alex,We at Mercure London Staines appreciate you taking the time to review your stay here with us.Whilst we are pleased to read the staff were friendly and welcoming we are sorry to read other aspects were not as expected.We are sorry to read the room condition was disappointing. We have noted your feedback regarding the locks as well as the dust on the fans and please rest assured these matters have been brought to the attention of the the correct departments to ensure they will be resolved immediately.Despite the concerns raised, I sincerely hope we will get the chance to better serve in the near future.Kind Regards,

2/10 – Ontzettend slecht

Natalie

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty, health and safety is a myth in this place, torn up carpets , dirt and filth
1 nacht verbleven in augustus 2022

8/10 – Goed

Nicola

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 26 aug 2022
Dear Nicola,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back for another pleasant stay in the near future.Kind Regards,

4/10 – Matig

Amanda

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outdated and in desperate need of a refurb
I was very disappointed with every aspect of the hotel. It was very run down and tired and in desperate need of a full refurbishment. The rooms had all the amenities required and the beds were comfortable. However, we got very little sleep due to people constantly walking up and down the very creaky corridors at all hours of the night and morning. The room was very old fashioned, with dated furniture, poor lighting and no double glazing, so a lot of noise from trains, planes, drilling, etc. It didn’t feel secure as the window didn’t lock properly. The fridge wasn’t working, the curtains were old, and ripped and the room had a bad musty smell. The bathroom was large, the showers was so powerful it hurt and there was no plug in the sink. Breakfast was an experience in itself! Firstly, there appeared to be a security guard watching the room. Nothing was on the tables, not even cutlery, place mats, etc. Everything was self service. There was a reasonable range of food choices, but all the cooked items were luke warm. There was no atmosphere in the room and it was a pretty uncomfortable experience. I was disappointed to be charged extra for parking, which wasn’t made clear from the booking. The location of the hotel is excellent. It is right on the river and walkable to shops, restaurants, Two Rivers retail park and the bus and train stations. However, the hotel could make so much more if its riverside location.
2 nachten verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 26 aug 2022
Dear Guest,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back in the near future for another pleasant stay.Kind Regards,

2/10 – Ontzettend slecht

Kirstin

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 26 aug 2022
Dear Kirstin,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies.We hope you will continue to use the Mercure brand in the near future.Kind Regards,

10/10 – Uitstekend

Kate

1 nacht verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 26 aug 2022
Dear Kate,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are pleased to see you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back for another pleasant stay in the near future.Kind Regards,

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van Laura C. Guest Relations op 26 aug 2022
Dear James,We at Mercure London Staines appreciate you taking the time to review your stay here with us.We are extremely pleased to see you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated.We hope we will get the chance to welcome you back for another pleasant stay in the not too distant future.Kind Regards,

4/10 – Matig

Andrew

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty and tiered.
We stayed in the main hotel. It was dirty and tired. Carpets ripped and worn out. There was security with body cams everywhere which was unnerving.
1 nacht verbleven in augustus 2022

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Decent stay needs small improvements!
Overall an enjoyable stay though some things do need improving. Internet was slow and tv was poor with not much choice. No aircom. Friendly staff and nice breakfast but needs bakery extras like croissants and pan au chocolate etc. Lovely riverside location and comfy bed. We will return!
1 nacht verbleven in augustus 2022

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in augustus 2022

6/10 – Redelijk

Rachel

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice bed …
Carpets in the corridor have rips in them which is a trip hazard, they are wrinkled up too. Whole place needs recarpeting. The place is huge which is deceiving, I’m 50+ and to reach the second floor, there were so many stairs to climb up (and down a few) and long corridors to get to the room. It’s a bit of a maze. Had I known that, I would have requested a ground/1st floor, as I have issues with joints etc and there’s no lift. Lovely comfortable bed though. Very dated rooms, only a pedestal fan or an electric heater in room for temperature control.
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 6 aug 2022
Dear Rachel, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read the hotel condition was not as expected and we are pleased to confirm we have been earmarked by our new owners for a refurbishment. In the meantime, our Maintenance team have implemented a scheme to ensure we continue to improve the standard of our products and services including the changing of our carpets as well as the re-painting of some bedrooms and public areas. Despite the concerns raised, we do hope we will get the chance to welcome you back in the near future. Kind Regards,

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 6 aug 2022
Dear Guest, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you enjoyed your stay here with us and the overall rating is highly appreciated. We hope we will get the chance to welcome you back in the near future. Kind Regards,

10/10 – Uitstekend

Fiona

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal location for Heathrow airport
Lovely spot on the river. Our room was quiet which was a surprise as the train runs quite close by the hotel and was a good size with a large bathroom. Great location for shops, restaurants etc. The staff were friendly and very accommodating of our needs. Overall a great stay and will definitely use the hotel again
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 1 aug 2022
Dear Fiona, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to read you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated. We hope we will get the chance to welcome you back for another pleasant stay in the near future. Kind Regards,

6/10 – Redelijk

Tina

Reisde met partner
Positief: Netheid, personeel en service
Comfortable bed. Room very noisy. Good location but outside of hotel looks dirty. If I were just passing the area I would have carried on past the hotel based purely on the look of the exterior. Once inside it is well kept.
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 1 aug 2022
Dear Tina, We at Mercure London Staines appreciated you taking the time to review your stay here with us. We are pleased to read the bed was comfortable and the inside appearance of the hotel was not disappointing. We are pleased to confirm we have been earmarked for a refurbishment in the near future. In the meantime, our Maintenance team have implemented a scheme to ensure we continue to improve the standard of our products and services including the re-painting of some bedrooms and our public areas as well as carpet change. We hope we will get the chance to welcome you back in the near future. Kind Regards,

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very poor!!
This was a very sub standard hotel that is not fit for children. There are security guards everywhere which indicates that there must be a lot of problems in the hotel. It’s basically on a road and not what the photos indicate. Not happy at all with our stay.
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 1 aug 2022
Dear Samantha, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. We hope you will continue to use the Mercure brand in the near future. Kind Regards,

4/10 – Matig

Alessandro

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nunca mais
Mencionam uma vista para o rio, chega a ser piada. Total falta de empatia por conta do staff da recepção não fazem a menor força para vc entender o que estão falando. Estava conversando com a recepcionista que disse que parou de me atender para atender outro hospede, sem finalizar o assunto que estava tratando comigo. Um calor infernal e não tinha ar condicionado apenas um ventilador minúsculo, atenção não tenha fome após as 22hrs pois o room service não funciona e pelo que entendi não pode levar comida para o quarto e olha não aconselho fazer isso mesmo, pois se estiver calor ai que vc não dorme mesmo.
3 nachten verbleven in juli 2022

6/10 – Redelijk

Martyn

1 nacht verbleven in juli 2022

6/10 – Redelijk

Matthew

1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 21 jul 2022
Dear Matthew, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated. Kind Regards,

6/10 – Redelijk

Davie

1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 29 jul 2022
Dear Davie, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you enjoyed your stay and the overall rating is highly appreciated. We hope we will get the chance to welcome you back in the not too distant future. Kind Regards,

2/10 – Ontzettend slecht

Mary-Ann

1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 20 jul 2022
Dear Mary-Ann, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. We hope we will get the chance to better serve in the near future. Kind Regards,

2/10 – Ontzettend slecht

Grazio

1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 14 jul 2022
Dear Grazio, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are sorry to read on this occasion we did not meet your expectations; please allow me to express my sincerest apologies. We hope we will get the chance to better serve in the near future. Kind Regards,

4/10 – Matig

Jennifer

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tired old hotel.
The situation is great, but the conditions were very poor. Carpets threadbare, rooms old and tired, curtains falling apart. Breakfast and service was good. Hotel full of refugees getting the same service as paying guests including breakfast, children running around too. Shower only had half a shower screen. Dog mess on outside stairs. Should be told that it's a refugee hotel, maybe the owners should decide what they want to do run a hotel or a refuge.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

muhammad

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Property was nice and clean but But quite old style .. they had no charging socket Less light in room plus room had no air conditioner…
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 4 jul 2022
Dear Muhammad, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated. Our hotel does not have air conditioning and this not advertised on our website. Kind Regards,

4/10 – Matig

Julian

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Shocked at the change!
Such a shame. Stayed here a few times in years gone by and always enjoyed the experience. Firstly have to say the reception and bar staff are excellent but that's where the positives end! The corridors are dirty and smell awful, carpet bunched and ripped - very dangerous! The room and bedding were clean other than the curtains and the chair which was ripped. Quite uncomfortable walking around with what I can only say were quite intimidating security (although not dressed as such) who just starred at you! Was always my go to hotel in the past for travelling into London - need to find a new hotel!
1 nacht verbleven in juli 2022
Reactie van Laura C. Guest Relations op 3 jul 2022
Dear Julian, We at Mercure London Staines appreciate you taking the time to review your stay here with us. Whilst I'm pleased to read the staff were excellent and the room was clean, I'm sorry to read we have failed on various other aspects. We have been shortlisted for a refurbishment in the near future. In the meantime, our Maintenance team have implemented a scheme to ensure we continue to improve the standard of our products and services This includes the re-painting of some bedrooms as well as carpet change in our public areas. Despite the concerns raised, we do hope we will get the chance to better serve in the near future. Kind Regards,

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mercure
This hotel looks ks much better on the inside compared to the outside. Nice location next to the river.
1 nacht verbleven in juni 2022
Reactie van Laura C. Guest Relations op 25 jun 2022
Dear Brian, We at Mercure London Staines appreciate you taking the time to review your stay here with us. We are pleased to see you have enjoyed your stay here with us and the overall rating is highly appreciated. We hope we will get the chance to welcome you back for another pleasant stay in the not too distant future. Kind Regards,