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Beoordelingen van Best Western Plus St. Augustine I-95

2.5 out of 5
Best Western Plus St. Augustine I-95
2465 SR 16, St. Augustine, FL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 429 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 353 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 66 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1004 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima accommodatie, genoeg eetgelegenheden en premium outlets op loopafstand
1 nacht verbleven in maart 2020
Reactie van General Manager op 23 mrt 2020
Thank you for staying with us at Best Western Plus St. Augustine I-95. It is heartwarming to know that our convenient location was a highlight of your stay. The pleasure would be all ours to host you again the next time you're in town.

6/10 – Redelijk

Tyler

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Mark

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room had a musty smell & we were told because of the heat to keep room temperature at 68 degrees or cooler and that didn’t work. Also all the construction around the area made things inconvenient & to make matters worse somehow my vehicle got scratches on two doors in the hotel parking lot! Needless to say I am not a happy traveler ☹️
3 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Mark,Thank you for your review. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. Therefore, we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope you enjoyed your time in St. Augustine and wish you safe travels.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Miguel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Thank you for choosing Best Western Plus St. Augustine I-95. It was a pleasure hosting you.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Geraldine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fast check in
1 nacht verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Geraldine,Thank you for choosing Best Western Plus St. Augustine I-95 and for your five-star rating! We are thrilled to hear that a smooth check-in experience added to the enjoyment of your recent stay. It was a pleasure to host you, and we look forward to welcoming you back again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Joe

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and well serviced. Breakfast was pretty darn good
1 nacht verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Joe,It brightens our day to know that you had a fantastic stay with us! We are thrilled you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning the high standards of cleanliness we adhere to. Thank you for your perfect rating, and we hope you return soon! Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Erin, New Port Richey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

8/10 – Goed

Joan

Positief: Netheid, staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Joan,Thank you for staying with us. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Bria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lot of construction going on that hasn’t been completed so it made it loud
1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Bria,Thank you so much for the perfect rating. We apologize for any noise disturbances during your visit and we'll be sure to keep your comments in mind for the future. Please consider joining us again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Selina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay. Clean hotel, friendly staff, good breakfast. Lots of construction around the premises causing some travel issues with traffic.
3 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Selina,Clean, comfortable, and friendly accommodations are what you can always count on when choosing Best Western Plus St. Augustine I-95. We hope our breakfast selection helped fuel your day ahead, and our team will appreciate the recognition of their hospitality. Thank you for your feedback, and come back and stay with us anytime. Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Mark, naperville

Loved the corned beef hash
1 nacht verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Mark,Your enjoyment of our culinary offerings is important to us, and we're delighted that you found the corned beef hash to your liking. We hope to serve you again soon!Sincerely,Your BW Plus St. Augustine Team

6/10 – Redelijk

Normand

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Pillows were stuffed to look like throw pillows and were very uncomfortable until we were told they were full size pillows crammed into the pillow cover. Too much construction around the hotel. Location to Historic district was reasonable. Breakfast was good.
3 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Normand,Thank you for your feedback. We appreciate you pointing out the issues with the impact of nearby construction. We will take your comments into consideration as we strive to improve our guest experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Sara

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Carpet floors in the room were sticky feeling. Almost as if it was an old movie theater. Didn't like the feeling like you had to wear your shoes everywhere in the room. Construction going on around the property was rather inconvenient, which I know is not their fault. Beds were decent. They were clean to my knowledge and sight. The entrance is clean and staff were friendly. Overall, could improve.
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Sara,Thank you for taking the time to provide us with your feedback. We are thrilled you had a great experience with our beds and found our team members friendly and helpful. We also appreciate your concerns about the carpet in your room and the disturbance caused by the nearby construction. Rest assured that our team is fully committed to improving our guests' experience in any way possible. We sincerely hope to have the opportunity to welcome you back for an even better stay.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Kristi

4 nachten verbleven in april 2024

8/10 – Goed

Landon

Positief: Netheid, personeel en service
We had a decent stay. Our first room was flooding a bit due to all the rain, but the lady at the desk moved us to a different room. Everything seemed clean enough; it looks like the place was renovated in the last few years. It looked nice, but there was definitely some inconsistencies in certain areas (our shower head, cracks in the bathroom tiles, etc.). We also had some type of ants crawling out of the area under the sink faucet in the bathroom the first night. There was also construction happening right outside our window, and while it was not loud during the night, it could be heard during the day. Outside of those few things, the stay was nice. Easy check in, decent breakfast, and convenient to 95.
2 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Landon, Thank you for your valuable feedback. We are happy to hear that our helpful staff rectified your initial situation and that you enjoyed our convenient location and breakfast offerings! That said, we are disappointed to hear that other aspects fell short of your expectations. We appreciate your feedback and will be reviewing your comments internally, so that we may improve where needed. Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Alfonzo Frazier

2 nachten verbleven in april 2024

8/10 – Goed

Julius

1 nacht verbleven in maart 2024

6/10 – Redelijk

nicole

Positief: Netheid, personeel en service
Negatief: Voorzieningen
No washroom privacy! Sliding barn doors are cute but not for a bathroom particularly when there is a gap between the door and wall. You better be VERY comfortable with your travel companion.
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Nicole,Thank you for taking the time to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and we hope you enjoyed your time in St. Augustine. Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and clean.
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear Angela,Thank you! Our team takes great pride in our clean, comfortable accommodations, so they will be delighted to read your lovely review. We look forward to welcoming you back for another great, five-star experience.Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Sylvie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L’accueil très ordinaire
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Chère Sylvie,Nous apprécions toujours d'avoir des nouvelles de nos clients et nous sommes heureux que votre séjour ait été globalement agréable. Si vous êtes de nouveau dans la région, n'hésitez pas à revenir nous voir.Sincèrement,Votre équipe BW Plus Saint-Augustin

8/10 – Goed

Raymond

1 nacht verbleven in maart 2024
Reactie van Petra Harazim op 20 apr 2024
Thank you for staying with us and posting your feedback.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well lit, clean parking for my truck and boat.
1 nacht verbleven in maart 2024
Reactie van General Manager op 10 mrt 2024
Dear Steven,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our great parking situation. It was a pleasure having you here, and we hope you return soon.Sincerely,Your BW Plus St. Augustine Team

6/10 – Redelijk

Rick

Reisde met partner
Two live bugs found in around the bed. Have pictures. Brought it to the attention of the front desk and the young blonde said nothing. I suggested to spray room for pest.
1 nacht verbleven in februari 2024
Reactie van General Manager op 17 feb 2024
Dear Rick,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will complete an evaluation to ensure everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Carmen

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Petra Harazim op 18 feb 2024
Thank you for staying with us and posting your feedback.

2/10 – Ontzettend slecht

Eugene

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Gordon Chuck op 18 feb 2024
Thank you for staying with us and posting your feedback.

2/10 – Ontzettend slecht

ana

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Ants in the room. Ants at the breakfast bar. half done room service
3 nachten verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear Ana,The issues you raise are important to us. Please accept our apologies for any concerns that you faced. You can rest assured that our pest control specialist and housekeeping teams will look into your comments further, and we hope to see you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was very clean, employees were very kind and helpful. Breakfast was good.
1 nacht verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear Jeff,It is wonderful to know that you had an excellent experience with us! We're delighted you started your day off right with our tasty breakfast offerings and that our hospitable team and high standards of cleanliness left a memorable impression on you. Thank you for your kind review and perfect rating, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Simone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Petra Harazim op 18 feb 2024
Thank you for staying with us and posting your feedback.

8/10 – Goed

Carlo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was updated, clean and service was very good. Only complaint is the road construction that made entrance and exit harder. Also, Restaurants next door was almost impossible to get to. Even GPS had a hard time and sent us around a long way while there was a shorter route that we accidently found after breakfast one morning.
2 nachten verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Dear Carlo,It was such a pleasure having you as our guest recently! We're delighted to find our hospitable team and the high standards of cleanliness we adhere to left a memorable impression on you. Thank you for taking the time to share, and we hope you return the next time you visit St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Tyson

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Petra Harazim op 18 feb 2024
Thank you for staying with us and posting your feedback.

10/10 – Uitstekend

Cesar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean!
1 nacht verbleven in januari 2024
Reactie van General Manager op 14 jan 2024
Dear Cesar,It was a pleasure hosting you at Best Western Plus St. Augustine I-95! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

annette santagostino

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was central and very assessable to places. Not to far from old town st augustine. It was friendly and clean.
3 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Dear Annette,Thank you for allowing Best Western Plus St. Augustine I-95 to host your recent stay. We're happy to hear you appreciated our convenient location and clean accommodations, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Sylvie, Repentigny

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Gordon Chuck op 18 feb 2024
Thank you for staying with us and posting your feedback.l

6/10 – Redelijk

adalgisa

Reisde met familie
Positief: Personeel en service
For $296.00 per night it could be better.
1 nacht verbleven in december 2023
Reactie van General Manager op 31 dec 2023
Dear Adalgisa,Guest satisfaction is important to us, so thank you for bringing your concerns to our attention. We strive to keep our prices competitive for our area while offering great value. However, we apologize that you felt otherwise on this occasion. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know. We hope to welcome you back down the line for a better experience. Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Daymara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, fast
1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear Daymara,It was wonderful having you as our guest recently. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. Thank you for your review, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

6/10 – Redelijk

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The breakfast setup did not flow, it caused long slow lines even for coffee. The water in the area made it really difficult to wash off the soap. Otherwise, the rooms were clean and comfortable.
2 nachten verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear John,Thank you for taking the time to review your recent stay. We're pleased to find that you were comfortable during your visit, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback regarding our breakfast service and the water temperature will be shared with our internal team for further consideration, as any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return in the future.Sincerely,Your BW Plus St. Augustine Team

2/10 – Ontzettend slecht

Elizabeth

Reisde met familie
Negatief: Personeel en service, comfort kamer
Absolutely horrible
The room had a smell to it. Only one garbage can in the room Beds very uncomfortable. Breakfast was terrible. Only one waffle maker but had two four slice toasters so long wait. Variety was awful the potatoes were not cooked all the way sausages was soaked in grease made them mushy. I specifically booked this hotel for the hot tub I even called to make sure they had one and that is was working and they said yes. We get there at 4:15 check in and take our things up to the room and then went to dinner. We get back from dinner and get changed for the pool and hot tub. We get down there and there were no lights on and we get in the hot tub and it’s cold. My husband went to the front desk to ask if they could turn the lights on and how to turn the hot tub on for heat. They had told him that they close the pool and hot tub at dark which is 5:30 pm. So the next day we were going to go in the hot tub first before we went out on the town and the hot tub was still cold went to the front desk and they said it’s on a timer that it turns on at 4pm. So that means it’s only on for 1 1/2 hours the whole day. They said they closed it at dark cause it’s Florida’s state law that they need a lifeguard and they didn’t have one which is a lie cause here I am at a different hotel in Florida with no lifeguard and able to swim after dark. Very disappointed in this stay. For $300 for two nights we should be able to enjoy the amenities if they were honest about the hot tub we wouldn’t have stayed
2 nachten verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Dear Elizabeth,Thank you for taking a moment to review your recent stay. We regret to learn of your disappointment with your experience. Your feedback about our accommodations and breakfast offerings will be shared with our internal team to seize any opportunity to improve. That said, we apologize for any inconvenience caused by our policies. It was a pleasure having you here, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Braulio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
100% Excellent
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you for the fantastic rating! We're thrilled to hear that you had an excellent experience at Best Western Plus St. Augustine I-95. We appreciate your rating and look forward to hosting you again for another outstanding stay in the future.Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Petra Harazim op 18 feb 2024
Thank you for staying with us and posting your feedback.

10/10 – Uitstekend

Dale

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Gordon Chuck op 18 feb 2024
Thank you for staying with us and posting your feedback.

4/10 – Matig

Alyson

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Bed was not comfortable, pillows were very small, shower was very slippery. Breakfast was very limited.
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Dear Alyson,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us, and we will note your comments to enhance our guests' experience. Thank you for notifying us, and safe travels.

10/10 – Uitstekend

Ling

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
1 nacht verbleven in december 2023
Reactie van General Manager op 23 dec 2023
Dear Ling,Thank you for your excellent review. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant visit.Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Gale

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The property was nice. The guests on the other hand not so. It's a shame the guests make it so others don't want to visit again.
1 nacht verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Dear Gale,Thank you for your review. We're pleased to note that you enjoyed your overall stay with us. Please know that our dedicated team is always available to assist you with anything less than perfect that you may encounter during your stay, so don't hesitate to reach out should the need arise. It was a pleasure having you here, and we hope to welcome you back in the future for a stay worthy of a perfect rating.Sincerely,Your BW Plus St. Augustine Team

10/10 – Uitstekend

Jose

1 nacht verbleven in december 2023

8/10 – Goed

Konstantinos

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

julio

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

Cataldino

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in december 2023

10/10 – Uitstekend

Brenda

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Our stay at Best Western Plus was very nice. Our room Queen size bed with sofa was very clean and spacious. The breakfast buffet was delicious. The staff were very friendly and informative to the St. Augustine area. Christmas time in St Augustine is spectacular!
1 nacht verbleven in december 2023
Reactie van General Manager op 9 dec 2023
Dear Brenda,We're so happy to know that our clean, spacious accommodations, friendly service, and tasty breakfast all added up to an amazing experience. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 – Goed

Justin

2 nachten verbleven in december 2023
Reactie van Gordon Chuck op 18 feb 2024
Thank you for staying with us and posting your feedback.

2/10 – Ontzettend slecht

Manuela

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Gordon Chuck op 5 dec 2023
Thank you for staying with us and posting your feedback.