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Beoordelingen van Sopwell House

4 out of 5
Sopwell House
Cottonmill Lane, St Albans, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 171 van 280 beoordelingen" "
Gastenscore: 8 - Goed. 71 van 280 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 280 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 280 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 280 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Richelle

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely room great breakfast with an amazing choice of options and a lovely lunch
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jennifer

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for relaxation. Brilliant attentive staff and very clean.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing break
Had a very relaxing stay at Sopwell House.This is well run with lovely helpful staff. Excellent spa pool and facilities. Very good food.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

R

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Paul

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jay

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with spa , I would certainly stay here again
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mai Lan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nicely refurbished, beautiful spa and great gym! Delicious Omboo restaurant
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Stephen

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Nasreen

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

8/10 – Goed

MAKEDA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous spa & friendly & attentive staff. Room a little basic for the price - but nice enough. Amazing breakfast
1 nacht verbleven in december 2023

10/10 – Uitstekend

Suzanne

Positief: Voorzieningen
2 nachten verbleven in december 2023

10/10 – Uitstekend

scott

4 nachten verbleven in december 2023

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Ashish

1 nacht verbleven in september 2023

8/10 – Goed

Pooja

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

6/10 – Redelijk

Meghana

Negatief: Personeel en service
Loved the aesthetics of this property, however there were several aspects that were disappointing. One room was only ready for check in at 4.30pm so we had to wait around. The room had a leak of the floor, no water pressure in the shower and the hair dryer was not working. The key was also faulty, which forced me to go down to reception around 4-5 times to get this fixed. This was all flagged to reception and the only solution provided that “we will call the maintenance guy”. The fact that the spa facilities are only available till 11am and the service is so strict about this was super inconvenient and unfriendly provided the check in was also so late. My massage experience also felt rushed. There were no solutions or flex provided for anything that was flagged, which deflated the whole experience. Disappointing especially for the amount we paid for the night.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay overall
This was my second stay at Sopwell House and I enjoyed it as much as the first time. The decor and cleanliness were outstanding. We loved the spa facilities and the food in the restaurant - delicious! However, we were surprised to find ourselves locked out of our room when we got back to our room after breakfast on checkout day. It was just after 11am and we felt this was a bit heavy handed. Also, unlike during my first visit, I was unable to get a plus size robe which would have been more comfortable for me.
1 nacht verbleven in oktober 2023

8/10 – Goed

Lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely relaxing stay, service & food, Great!
All staff were welcoming, friendly and very helpful. Food was fantastic in both restaurants! Beds were really clean and very comfortable. A real tonic that my husband and I needed!
2 nachten verbleven in september 2023
Reactie van Duty Manager op 27 sep 2023
Thank you for taking the time to share your experience of your recent visit to Sopwell House. We are delighted you had such a perfect getaway and your kind words regarding the team are much appreciated and will share with them. We all look forward to welcoming you back again very soon.

10/10 – Uitstekend

Stephen

1 nacht verbleven in september 2023
Reactie van Duty Manager op 27 sep 2023
Thank you for posting 10 out of 10 Stephen! and we are looking forward to seeing you soon

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Duty Manager op 27 sep 2023
Thank you for rating us 10 out of 10 John! we are pleased to know you enjoyed your stay at Sopwell House and looking forward to seeing you again soon.

10/10 – Uitstekend

Marcus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and overall facilities were excellent. The team on reception couldn't do enough to help. We also left some clothes at the hotel and they forwarded these to us by courier a few days later. Amazing service.
1 nacht verbleven in augustus 2023
Reactie van Duty Manager op 27 sep 2023
Thank you for taking the time to share your experience of your recent visit to Sopwell House. We are delighted you had such a nice stay and your kind words regarding the team are much appreciated and have been shared with them. We are also glad to hear you had your clothes back! We all look forward to welcoming you back again very soon.

10/10 – Uitstekend

Astrid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Duty Manager op 27 sep 2023
Thank you for rating Sopwell House 10 out of 10 Astrid! We are pleased that you enjoyed your stay in the hotel and we hope to see you again soon.

8/10 – Goed

Kerry

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Very clean, Some staff excellent others need further training on manners Unfortunately we came at a time when buliding work was talkibg place so very noisey at timea also they we taking down a tree for 2 days outside my room window
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Adriana

1 nacht verbleven in juli 2023
Reactie van Front of House Duty Manager op 27 sep 2023
Thank you for rating us 10 out of 10 Adriana! we are pleased to know you enjoyed your stay at Sopwell House and we hope to see you again soon.

10/10 – Uitstekend

Rick

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the spa. Great breakfast.
1 nacht verbleven in juli 2023
Reactie van Duty Manager op 27 sep 2023
Thank you for taking the time to post a review, I am delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

4/10 – Matig

Chloe

1 nacht verbleven in mei 2023
Reactie van Front of House Duty Manager op 27 sep 2023
Thank you for taking the time to review Sopwell House Chloe, and we hope to see you back at the hotel soon.

10/10 – Uitstekend

Daryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Front Office Duty Manager op 21 jun 2023
Thank you for taking the time to post a review, I am delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

10/10 – Uitstekend

Kemi

2 nachten verbleven in april 2023
Reactie van Front of House Duty Manager op 27 sep 2023
Thank you for rating us 5 out of 5 Kemi! we are pleased to know you enjoyed your stay at Sopwell House and we are looking forward to welcoming you again soon.

8/10 – Goed

Philippa

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in april 2023

10/10 – Uitstekend

Selina

2 nachten verbleven in april 2023
Reactie van Front of House Duty Manager op 27 sep 2023
Thank you for rating us 10 out of 10 Selina! we are delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

10/10 – Uitstekend

Adriana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was our Anniversary and the staff were amazing,treated us so special and a few gifts. We will be going again we loved it.
1 nacht verbleven in maart 2023
Reactie van Front Office Duty Manager op 10 apr 2023
Thank you for your kind review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 – Uitstekend

Louise, BUSHEY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Front Office Duty Manager op 10 apr 2023
Thank you for your review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 – Uitstekend

Megan

1 nacht verbleven in februari 2023
Reactie van Front Office Duty Manager op 10 apr 2023
Thank you for your kind review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 – Uitstekend

Miss

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Front of House Duty Manager op 27 sep 2023
Thank you for rating us 10 out of 10 Miss! we are very pleased you enjoyed your stay with us and we hope to see you again soon.

8/10 – Goed

Don

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really enjoyed my stay but it was slightly soured by the spa and fact that I was not really made aware that the better spa which they now call CLUB was £120 extra per day per person until I got there. That means that it was £700 a night if I wanted spa access and 1 evening meal, way more than the Grove. The hotel charges a very high rate anyway for a usual 4 star, so its expected to receive the higher-end facilities included that are pictured all over the website which was what made me book there. A bit of false advertising I think and that's why it felt slightly sour. Even no entry with paying for 2x massages at £260 which is way more than massages at a non-spa (and one massage was not good anyway, too soft and every time I asked for a bit harder with her hands as she barely touched me, she reminded me that I 'should have chosen a deep tissue, but I just wanted a firm Swedish and paying that she should have adapted). The staff overall were great and that's why I overall enjoyed my stay even with the spa issues and high prices overall, special thanks to Rachel on front desk who was very nice and helped me have a special stay for a special time.
2 nachten verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post a review, I am pleased that overall you enjoyed your stay but I was sorry to hear that you were disappointed with some aspects of the spa and your treatment, I have passed your feedback to the spa for them to review. I'm pleased that you were impressed with the staff and Rachel was particularly happy to get a special mention. We hope to see you back at the hotel very soon.

8/10 – Goed

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post a review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 – Uitstekend

Matthew

1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 – Uitstekend

Charlotte

1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 – Uitstekend

Wendi

1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Omboo
One night stay only to attend a 60th birthday party in St. Albans. Had a drink in the bar and then a meal at Omboo…was excellent ! Did not make use of the Spa unfortunately. Will most certainly return for a two night Spa stay at some stage.
1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I always have an impeccable experience staying at Sopwell House. Staff are great, attentive, very accommodating and well versed at keeping guests comfortable and relaxed. Cannot fault the facilities - restaurants, spa, lounging areas - all are amazing. A special home experience away from home and I can’t wait to return again.
1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

6/10 – Redelijk

Kerri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Breakfast let it down. Very average and lukewarm. I would have liked to be able to order off a menu for this standard of hotel.
1 nacht verbleven in januari 2023
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post a review, I am pleased that you had a nice stay but was sorry to hear that you found the breakfast disappointing, I have passed your feedback to The Brasserie. We hope to see you back at the hotel very soon.

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2022
Reactie van Front Office Duty Manager op 31 jan 2023
Thank you for taking the time to post a review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van Front Office Duty Manager op 26 dec 2022
Thank you for taking the time to post a review. I am glad that you enjoyed your stay and hope to see you back at the hotel very soon.

10/10 – Uitstekend

Karen

1 nacht verbleven in december 2022
Reactie van Front Office Duty Manager op 19 dec 2022
Thank you for taking the time to post a review and I am delighted to see that you enjoyed your recent stay. We hope to see you back at the hotel very soon.

10/10 – Uitstekend

Tilly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten