Station de ski Le Lac Blanc

The first room I was put in was on the ground floor with a small outdoor space and AC that worked really well. It would have been nice, but there were ants in the room, seemingly coming in from outside. I waited about an hour for the guardian to come inspect and / or offer me another solution. No one ever came, so the nice woman at the front desk changed my room quickly. The second room on the 1st floor was fine and relatively clean, but the AC didn't work nearly as well. If it still had been 40C outside, the AC in that room would not have been enough. The time I was there, the temperatures went down a bit, so it was ok for me. My second night, I saw an ant on the wall in that room as well, didn't see any others. Other than the ants and highly varying AC from room to room, the hotel was clean and in a very good location in the 9th. The front desk staff was very nice. Fine for a short stay for a low price, but I hope they can figure out the ants.

Très bien malgré une chambre assez petite et une insonorisation faible (bruit des chambres et couloirs en étage). Personnel très agréable

Une erreur de la plateforme m’a fait payer deux chambres au lieu d’une. L’hôtel m’a indiqué qu’il ne pouvait rien faire directement et que seule la plateforme pouvait corriger le problème. Face à notre désarroi, l’établissement nous a proposé une chambre plus grande, présentée comme un geste commercial. Cependant, lorsque j’ai contacté le service clientèle, on m’a informé que l’hôtel refusait finalement de procéder au remboursement, en prétextant que l’attribution de la chambre plus grande constituait déjà une compensation.