Hôtel près de Chutes de Shiraito (Karuizawa)

« 室も広く静かで良かった。 »

« Property was well maintained and very clean. Breakfast was great but the dinner buffet had limited options. It wasn’t worth the cost. Room service was also very limited. Location wise the nature was gorgeous but you need a car. The onsen was very nice. »

« 殆ど寝るだけの滞在でしたが、広い部屋で良かったです。 »

« We had a pleasant stay. The room was perfect. A bit dissapointed by the breakfast. Would not recommend to take it as there is marvelous places to take breakfast near by. »

« 接客するスタッフがとても優しくてとても嬉しかったです😊💞 夕食の場所を紹介してもらいとても、助かりました🤗👌 また、家族で泊まりにいきたいと思います☺️ »

« ８ヶ月の子どもと三人で泊まりました。音も気にせず過ごせたので良かったです。 »

« We really enjoyed our stay here. The location was perfect, with Old Karuizawa Ginza Street right outside the hotel, making it super convenient to explore. The rooms were spacious and comfortable, and we loved the organic-smelling toiletries. Staff were always polite and helpful throughout our stay. Breakfast selection was a bit limited, but everything was fresh and well prepared — especially the soups, which we enjoyed every morning. Only small downside was the pillows, which were too flat for...

« I have never stayed somewhere with a kinder, friendlier staff. I was blown away by how caring and thoughtful they were. »

« The rooms booked were quiet and spacious. They were clean and tidy. Breakfast was wonderful as it was delivered directly to room and the food was fantastic. Staff was helpful and friendly and they could speak English. Hotel location is perfect which is only 5-7 min away from JR station by walk and 2 convenience stores are next to hotel. There is only 1 comment about the room setting: the bed is too close to the window and there is no heater near the window, so the cold air flows in the room...

« We have stayed at à few Hoshinoya hotels in Japan & Taiwan but this is the worst one so far. The room is dark, outdated and to get from bed to bath with many steps makes it difficult at night when the lights are so dim. Only tap water is complimented in the room . The meditation onsen is so dark inside all you see is dark wall no day light the vibe makes me feel scary not relaxing. No compliments of milk or ice cream after bath only juices cans sharing outside of the bath house for both...

« スタッフの方々も全員丁寧な対応をしてくださり、設備も綺麗でとても良かったです。 料理も美味しかったのでまた行きたいなと思いました。 »

« Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good. »

« 朝食のおにぎりが、美味しかった »

« La chambre était minuscule et on était quatre ! À ce prix là, j’étais très déçue. Les environs ne sont pas extraordinaire non plus. Seul point positif : la voiture pour la gare le lendemain. »