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Beoordelingen van Best Western Shaftesbury The Royal Chase Hotel

3 out of 5
Best Western Shaftesbury The Royal Chase Hotel
Royal Chase Roundabout, Shaftesbury, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 131 van 376 beoordelingen" "
Gastenscore: 8 - Goed. 152 van 376 beoordelingen" "
Gastenscore: 6 - Redelijk. 57 van 376 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 376 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 376 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

GJ, Almere

Positief: Netheid, personeel en service
Overpriced for what you get
Hotels in the UK can be a bit old or outdated, this is a good example. Don't get me wrong, the location is nice (Gold Hill is around the corner) and it's on a roundabout so you can't really miss it. But for nearly 200 euro, I have to say it's a bit overpriced. Yes it was high season and so on but still. Good things are, it's clean, it has a pool. Not so good, outdated a bit, it can get quite warm inside the room as there is no airco or fan in the room itself. Opening a window is good idea but if there is no breeze it hardly helps.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room (33) was very good - spacious with an excellent en suite. The staff are friendly, helpful and professional (especially Sue at breakfast). We didn’t use it but there’s a lovely big swimming pool
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place great staff ideal parking had great time making memories cant fault it
2 nachten verbleven in mei 2024
Reactie van Fin op 12 mei 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

8/10 – Goed

Ben, West Wickham

Reisde met familie
Positief: Personeel en service, voorzieningen
The hotel is a little tired around the edges and could do with renovation perhaps, but the staff are polite, the location is great and the pool a welcome distraction!
1 nacht verbleven in april 2024
Reactie van Fin op 22 mei 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

8/10 – Goed

Lindsey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
It felt very family oriented.
1 nacht verbleven in april 2024
Reactie van Fin op 3 mei 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

10/10 – Uitstekend

Harry

1 nacht verbleven in april 2024
Reactie van Fin op 22 mei 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

10/10 – Uitstekend

kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quaint staff were great
4 nachten verbleven in april 2024
Reactie van Fin op 26 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

8/10 – Goed

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Fin op 12 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

6/10 – Redelijk

Becky

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Fin Heys op 12 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

10/10 – Uitstekend

Anthony, Reston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 – Redelijk

Christine

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Returning at 10.30 pm there was no available parking due to an outside booking. Excellent reception staff ,- especially the one who moved her car to provide a space for me. Floors not hoovered, faux leather chair split, paint peeling from ceiling, hairs in bath and on tiles.
1 nacht verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room was ok not as clean as it could be otherwise good stay I would stay again
1 nacht verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Goed

Andy

1 nacht verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 – Goed

Mike

1 nacht verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Birthday Weekend away..
The staff were brilliant, they couldn't do enough for us.. we we're on a birthday weekend, reception and dining room staff were brilliant.. Pool and sauna were good. Wouldn't hesitate recommending staying there again.. And Shaftesbury was lovely..
2 nachten verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

paul

1 nacht verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

Diana

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A great find for business trips
Spotless room, v comfortable bed, swimming pool was clean, thoroughly enjoyed my one night stay. I did not eat at the hotel so cannot comment on the food.
1 nacht verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

Patrick

2 nachten verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 – Ontzettend slecht

Aleksandar

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

Catherine

1 nacht verbleven in januari 2024
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great spot staff were proper especially viv who helped me with everything lovely and warm despite cold weather
4 nachten verbleven in januari 2024

6/10 – Redelijk

Martin

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Breakfast - shocking
Breakfast took an hour. Run by One person who was happier singing and doing dishes than serving and cooking.... Not Impressed.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Anna

1 nacht verbleven in december 2023

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent venue for family reunion
Excellent faciliities. We enjoyed having the swimming pool. The bedroom and bathroom was comfortable and spotlessly clean. Staff were very helpful, both on Reception and in the breakfast area. The breakfast menu was great . Car parking was sufficient. There was no traffic noise and the grounds were attractive and well kept.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Caleb

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Ben

Positief: Netheid, personeel en service
Reactie van Fin op 2 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 – Redelijk

Susan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room was cold and shower delivered cold water only . Staff were friendly and helpful
2 nachten verbleven in december 2023

10/10 – Uitstekend

Clare stringer

1 nacht verbleven in december 2023

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Festival of lights
Had a great night sleep and enjoyable breakfast. Recommend staying ( very good )
1 nacht verbleven in november 2023

10/10 – Uitstekend

david

2 nachten verbleven in november 2023

8/10 – Goed

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

Brendan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A decent mid range hotel. The room was clean and comfortable, breakfast was good and the pool is a nice bonus.
1 nacht verbleven in november 2023

8/10 – Goed

Sara

1 nacht verbleven in november 2023

8/10 – Goed

Brett

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property is tired and in desperate need of refurbishment. Not a comfortable/pleasing stay
1 nacht verbleven in november 2023

8/10 – Goed

Neil

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Nice hotel, bit dated
Hotel is very dated, but clean, nice big bedroom, comfy bed, excellent breakfast. Staff were friendly and helpful especially Mandy on the desk who went above and beyond to help us, thankyou
1 nacht verbleven in oktober 2023

6/10 – Redelijk

bryn

Positief: Personeel en service
WiFi useless very poor signal whoever you tried it. and unsecured network so unable to use for business. Shower not working properly scalding or freezing. No inbetween. Tv hit and miss works sometimes not others. Looks a bit run down from outside. But inside was clean. Evening meal was very good. But full English breakfast was sub standard. I sausage without taste 1 rasher of overcooked bacon 1 mushroom with no taste whatsoever half a small tomato and 2 poached eggs (as requested.)One cooked to solid the other undercooked and slimy. The black pudding was the size of a 50ppeice and tasted like it had been cooked in engine oil. The toast and has browns were great. The coffee was from a multi use machine and was foul. It was so bitter I couldn’t drink it. Saying that the staff I encountered were excellent. Would I stay again? No not at that price.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Malc

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

lee

1 nacht verbleven in september 2023

8/10 – Goed

Miss

1 nacht verbleven in september 2023

10/10 – Uitstekend

Derek

Positief: Voorzieningen
Clean and comfortable
1 nacht verbleven in september 2023

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Emma

1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Jacqueline

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Poor
Bar only open 6-9 pm. Dinner only 6.30-8.30!! Slimming world staff parking in one of only 2 blue badge spots. Staff great especially afternoon/ late reception and breakfast servers
3 nachten verbleven in september 2023

8/10 – Goed

Nicola

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

6/10 – Redelijk

T

Zakenreiziger
Positief: Personeel en service
Adequate..
Dated rooms, mainly clean but in need of modernising. TV was small and basic, no HD. Shower over bath with curtain.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Stephanie

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Extremely dated property with very dated facilities. No climate control. No power showers. Limited choice at breakfast.
1 nacht verbleven in september 2023

6/10 – Redelijk

Valerie

1 nacht verbleven in augustus 2023

6/10 – Redelijk

Rupert, St Peter Port

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023