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Beoordelingen van Ellen Bay Inn

3 out of 5
Ellen Bay Inn
Seatons Village, Seatons Village

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 8 van 33 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 33 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 33 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 33 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 33 beoordelingen" "

7,4/10

Netheid

7,0/10

Personeel en service

6,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Himwattie

Positief: Netheid, personeel en service
4 nachten verbleven in april 2024
Reactie van Ellen op 2 mei 2024
Hi Himwattie, thank you for the great review. We were happy to have you and your family stay with us.Hope to have you again.Thank you.

10/10 – Uitstekend

Kareem

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prompt service
2 nachten verbleven in maart 2024
Reactie van Judith op 6 apr 2024
Thank you for choosing EllenBayInn, we appreciate your business. We are looking forward upon seeing you again EBI Mgnt

10/10 – Uitstekend

Herve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a nice local place to stay. The staff is adorable!
1 nacht verbleven in maart 2024
Reactie van Ellebay op 24 mrt 2024
Thank you for your great review, our goal is to give our guest that home away from experience.

10/10 – Uitstekend

jared

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
if you plan to visit stingray city, then. I'd suggest staying at this property. super convenient, super nice staff, reasonably priced and good food.
1 nacht verbleven in februari 2024
Reactie van Ellen op 24 feb 2024
Thank you it was wonderful having you and your family.Rgds

10/10 – Uitstekend

Joaquín antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well we so happy be there, super nice owners and friiendly and professional, and food too. Thanks.
1 nacht verbleven in februari 2024
Reactie van Ellenbay op 13 feb 2024
Hi thank you for the great review, our job is to ensure that you are well taken care of. We appreciate having you as our guest. We look forward to having you again in the future.

4/10 – Matig

Alex

5 nachten verbleven in februari 2024
Reactie van Judith op 6 apr 2024
We appreciate your business, and would love to hear any suggestions you may provide. Thank you again EBI Mgnt.

4/10 – Matig

Michael

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a mistake. Wont return. No service whatsoever on Christmas day. Not even a bottle of water was offered and they fully well knew that a guest was arriving as they left the door open with keys Inside. Nothing was open in the area nor was the cafe open. It was christmas day, what a way to share a happy cheerful welcome. The bathroom had nothing in it but toilet paper and liquid hand soap. The shower glass wall had a massive crack and someone thought it was smart to use paint and draw over the crack in a shameful attempt to hide this.
1 nacht verbleven in december 2023
Reactie van Management op 26 dec 2023
We do apologize as it was a last minute booking. Staff finished their shift and went home to enjoy their Christmas holiday with family. You checked in later than anticipated and there was no communication with your arrival time. When we received a message from you, you requested the WiFi password and nothing further. The island was closed due to the holiday, which I'm sure you would understand as this holiday is standard across most countries.

8/10 – Goed

Yvonne

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Too distant and disconnected for me.
The place is remote and nestled within what appears to be a residential area. Without maps, it would be difficult to find. There was no one at the office upon arrival. No instructions were provided on what to do to check in. I had to ask a neighbor to contact the number on the door. We waited for someone to show up. Wifi was weak. Room was clean and tidy.
1 nacht verbleven in december 2023
Reactie van Ellen Bay Inn op 29 dec 2023
Good day Yvonne, we would like to apologies for the inconvenience upon your arrival. Sorry that know one was available to greet you. We at Ellen Bay Inn always ensure that our guess are well taken care off. The agent could have stepped away at the time you arrived. As for directions we do have a sign pointing you to the Inn sorry it wasn't clear enough for you. We appreciate you choosing Elle Bay Inn and we hope you will give us another chance in the future.Happy New year.

2/10 – Ontzettend slecht

Jovin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in februari 2023
Reactie van Management op 26 feb 2023
We would have appreciate a full review. Thanks nonetheless Vince and company.

8/10 – Goed

Patricia

7 nachten verbleven in februari 2023

6/10 – Redelijk

Colin

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booking in on arrival was slow. We were not expected despite notifying them of our arrival time. Demand was made for payment even though we had paid one month before when booking. No apology when they discovered our payment. All-day breakfast turned out to be just sausage and egg even though we had ordered mushrooms and baked beans as well..! The worst breakfast we have encountered on our holiday so far - sloppy and broken eggs. No restaurant service available in the evening. Poor water pressure in the shower. Dirty windows. Nowhere to hang wet towels and swimming costumes. Woken up during the night by the noise of the water-pump situated behind our room. Nicely lit terrace area in the evenings. Overall we would NOT recommend this property.
4 nachten verbleven in januari 2023

6/10 – Redelijk

Louis

Positief: Netheid
Coût des repas plutôt élevés. Déjeuner continental "inclus" mais en 7 nuitées, je lai eu 3 fois. 2 matins il y avait rien et les 2 autres On m'a fait part que le dejeuner d'aujourd'hui était des oeufs/ bacon ou "french toasts "... Pour ensuite me les faire payer lors du check out.. C'est un peu insultant entre choisir de ne pas manger ou payer ce qui devait être inclus... Confort de la chambre correct Par contre, il pourrait y avoir une 2e couverture plutôt que juste un drap, ça serait un gros plus! :-) Ménage de la chambre minimum, sans que ce soit un ménage complet quotidien, il serait bien de passer aux 2 ou 3 jours pour vider les poubelles et changer les serviettes. (suggestion) plutôt que de passer après 5 jours. sinon, emplacement loin de tout mais tranquille et agréable, Wifi performant, espaces de stationnement suffisant lors de mon passage, cuisinier sympatique. Chambre suffisamment grande et quand même en bon état pour une période post-pandémique où l'absence de touriste à dû affecté durant plus de 2 ans.
7 nachten verbleven in januari 2023

6/10 – Redelijk

SABAH, Northville

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
It should be 2 star Hotel (not 3 star)
Reactie van unhappy op 18 jan 2023
GM, we would like to apologize that we were not at your expectation.We would like you to give us another chance.

6/10 – Redelijk

Pavel

1 nacht verbleven in januari 2023
Reactie van Management op 14 jan 2023
Thank you for booking with us!

2/10 – Ontzettend slecht

Tiffaney

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived early and the owner had a terrible attitude towards us, we felt like we were an annoying part to her day, she was not friendly in any sense of greeting her customers, once we got settled in our room we noticed lots of spiders and ants and nats were very bad in the restroom, the shower had no hot water and very poor water pressure and we did try to contact the owner but she was never around for us to talk to so we decided to move to a different hotel we tried 3 separate times to contact the owner and to no avail she just was never around and when we tried to check out she had rented out the room while we still had paid for the room and had a key to that room and she never even let us know. In general it was a terrible experience and very unfriendly and that fact she just gives the room key to one customer and gives another set to another customer is a accident waiting to happen but if you are looking for just a bed and plan on being gone most of your day I wish you the best of luck with your stay here.
4 nachten verbleven in december 2022
Reactie van concern op 13 dec 2022
Good day Tiffaney, my apologies. Sorry to hear that you had a bad experience. Unfortunately the Ants and Spiders situation is unexpected as we do not have Ants and Spiders in our rooms we always ensure that rooms are sprayed of bugs, Also is such is the case why did you not leave the room right after you checked in. Instead you slept and left unknowingly to the manager, the housekeeper knocked a couple of times on your door and got no answer. Now if you left the room without handing over the key obviously you will be charged, and yes we will sell the room as you left no belongs behind indicating that you still have that room. As for the hot water we always have hot water, the water pressure is not controlled by us, that is a government issue. Again, we are very sorry and I wish we could some day make your experience a better one.

4/10 – Matig

Jennifer, Hallowell

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The lady at the front desk was wonderful until she left at 6 pm.
Reactie van concern op 13 dec 2022
what happened after she left?

8/10 – Goed

Garfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

sharnelle

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Katrina

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Bathroom shower glass was broken and it was decorated to look like art. Very week and low water pressure. Unable to wash hands in bathroom sink. Used shower to clean hands. Television did not work but was told it was brand new. Air conditioner went out on first night. Called mgmt who came promptly (KUDOS). Was told AC unit was new. MGMT rubbed batteries which turned on AC unit for room. Provided two fans to room in case the AC unit went out again. Loved the outdoor space but at night the bugs is a bit much. Would be nice to have netting outside since there wasn’t much to do in room while my children slept
2 nachten verbleven in augustus 2022
Reactie van Management op 18 aug 2022
Thank you for staying with EBI for your overnight stay. We hope you enjoyed the island.

10/10 – Uitstekend

Sharon

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

8/10 – Goed

Avanda

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed for one night.. it was great and the staff eere very welcoming and hospitable.
1 nacht verbleven in juli 2022
Reactie van Ellenbayinn Mgnt Tici op 27 jul 2022
Thank you for appreciating the service we provide to all our customers. Looking forward to being of service to you in the near future EBI Mgnt.

8/10 – Goed

Stacey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay here, the staff are lovely and caring and cater to your needs well. Such a relaxing stay thank you Sharon.
2 nachten verbleven in juli 2022
Reactie van Ellenbayinn Mgnt Tici op 16 jul 2022
We really appreciate your business and hope to be of service to you again in the future. Thanks again and have a great day EllenBayInn Mgnt.

8/10 – Goed

Stuart

Positief: Netheid
Nothing fancy but peaceful.
I wanted a quiet out of the hustle and bustle place to stay and got exactly that. Seatons village is a bit run down with a shop and restaurant/take away/bar 5 mins walk from the Ellen Bay Inn. There was no cafe/restaurant facility at the Inn at the time I was there, although the kitchen and room for it are there. A car is a must to get anywhere, once I had a car I was out and about every day, exploring the island and the beaches and several attractions. Stingray City and the giant tortoise island are a couple of minutes walk from the Ellen Bay Inn and Betties Hope plantation museum a 5 minute drive. The nearest and really nice beach is at Long Bay about 10 minutes drive away, through Willikies Village. The ice cream shop in Willikies on the way to the beach is worth a stop. There is a great Italian restaurant at the beach and a drink/ice cream kiosk and some little beach front market huts…. Also selling beer and snacks and soft drinks. They do boat trips from Long Bay too and you can hire a kayak type boat. Breakfast at Ellen Bay Inn was very basic and simple with limited choice, if any , on some days. The room was clean and tidy with a decent bathroom a fridge and Roku internet TV, where you can sign in to the likes of Amazon Prime and Netflix and Disney. There was free WiFi, which was good enough for what I needed. The bed was OK. although there was no chair in the room. Aircon is included, a little noisy though.. Got what I paid for. I relaxed for the week.
The Inn and car park bays
View from Seatons
The shop/restaurant in Seatons
7 nachten verbleven in februari 2022
Reactie van EBI Mgnt op 5 mrt 2022
As a result of CV19 there are many day to day challenges that we had to face over the pass 2 yrs. Our daily operation and staff has been cut in half posing further difficulties. We are glad that you enjoyed yourself overall. We do hope to see you again soon.

8/10 – Goed

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Ellen's is a great place if you are looking to escape the hustle of the city. It's clean, comfortable all rooms have a great view of the ocean, the kitchen has plenty of food options. Let them arrange a rid from the airport and you will save about $15 each way. Would definitely stay again!
2 nachten verbleven in november 2020
Reactie van Manager op 23 nov 2020
Thank you for staying with us!

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in maart 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
5 nachten verbleven in februari 2020

4/10 – Matig

James, Canada

Negatief: Personeel en service
Older building that I believe was wrongly advertised as newer . Had to cancel due to conflicting(the booking agent was helpful) schedules and didn't get a full refund for 3 of 7 days. I wouldn't book with Expedia again or will l return to Ellen's bay.
7 nachten verbleven in februari 2020
Reactie van Manager of bookings op 25 mrt 2020
Sorry you felt that way. The building that is advertised is the actual building. As you might have noticed the new building is White. Our prices are fairly low as we are an Inn and not an all inclusive hotel. We find that individuals often times rush to book and forget to book within their comfort zone,,,which may actually cost more. Happy booking in the future.

2/10 – Ontzettend slecht

Karl

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
AVOID AT ALL COST
This is not a hotel. Rather scam! Arrived on Dec 25. Hotel room didn't have soap. Hotel manager told me that I should suppose to be traveling with soap. Washed myself in the gasoline station. No soap the next day. Moved out after the 48 hrs. Hotel manager was very confrontational, calling names (told me - what idiot travels without a soap). She has no empathy to a tourist that traveled 20 hrs, and just asks for a soap in the island where absolutely everything is closed on the Christmas day.
6 nachten verbleven in december 2019
Reactie van Monique, Booking Manager op 6 jan 2020
Having this guest, Karl Riauba, was quite unpleasant for us and our other guests. His actions and tone lead us to calling the police, calling the booking company and asking him to leave. It's disappointing that he felt the need to leave a review following his actions. Karl left animal faeces (poop) on the floor of the room in which he occupied for that short time. Other guests on property had to be involved with seeing this disgusting sight. His action and behavior were questionable and disappointing. We sent a tape recording of our findings in the room to the booking partner, along with pictures of the said guest. I do hope he doesn't behave in the same manner to other property owners. Unfortunate situation, however, we must move on. We will be asking for this biased review to be removed.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and accommodating people working hard to make your holiday better.
2 nachten verbleven in december 2019
Reactie van Reservation Manager op 29 dec 2019
Thank you for your review!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place it's all about the hostess, she is very friendly and accommodating. She makes you feel more like you're visiting family or friend rather than just staying in a guesthouse.
14 nachten verbleven in april 2019
Reactie van Monique, Booking Manager op 6 jan 2020
Thank you for staying with us!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Owner Sharon is an excellent cook. Louis drove me around and took me to several places including Nelson Port and beaches. Sharon also provided a good discount to nearby Stingray City. Had a wonderful time.
6 nachten verbleven in februari 2019
Reactie van Sharon op 8 apr 2019
It was a pleasure hosting your stay!

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2019