I am extremely disappointed especially this is a Marriott hotel.
1. I had no rest!!! The loud nonstop machinery noise.
2. Two big bottles of Body wash and conditioner in the shower room were all empty.
3. Sink has no sink stopper, leaving a big hole to drop in.
4. Pool was filthy!!! It had a bunch of hair enough to look like a pony tail.
When we filed the complaint to the hotel supervisor and let her listen to the noise that we recorded. She kept saying I donât hear anything and looked at us as if we were crazy. When we told her two bottles of shower gel and conditioner were all empty, she deflected the issues and questioned us why we didnât call their 24 hrs house keeping.
These basic services shouldnât have been a problem in the first place.
No apologies received not a single one! Lousy customer services and hotel management.
Front desk staff were excellent. They were friendly, informative and accommodating.
I had asked for early checkin between noon and 1pm through the Bonvoy app, and this request was granted. We were able to get a room right away when we arrive at 12:30.
Later in the day, I needed a day use pass printed for the Lake Superior Provincial Park so that we could go directly to the trailhead instead of the Park office for our permit. The front desk staff printed the pass happily.
The queen room had a view of the waterfront, was clean, beautifully decorated and the bed was very comfortable.
The hotel provided glass carafes in the room to fill with filtered water which was available where the ice machine was.
The location was perfect and allowed us to walk along the boardwalk.
We also tried both onsite restaurants, Fluid and View. Also went to the onsite Starbucks for drinks after our walk.
We went to Fluid for lunch and had the delicious poke plate and the falafel bowl. Every bite was delicious! The outdoor patio was shaded and had great views of the water.
We had dinner at the View and it was also excellent. We had the cedar planked salmon and the Korean fire noodles. The salmon was tasty and cooked perfectly. The noodles came with pork katsu which was crispy, not greasy and delicious. I think that the noodles were slightly too saucy and should have been spicier (could not taste any heat).
Overall a great stay and would highly recommend.
My favourite on our cross Canada trip so far. Staff was wonderful, welcome treats for my dog & cat, amazing boardwalk for watching the sunset. Best sleep so far. Highly recommend.
Great place to stay. We were going to leave early after our sleep but we took advantage of the walking path along the water and enjoyed a few hours before we checked out.
The only negativity is the room wasmt air conditioned when we walked in and it smelled of mold. We turned the room air conditioning on and it worked and cooled the room down but there was still a mold smell.