尊敬的宾客，感谢您惠赐有关下踏三亚亚龙湾铂尔曼别墅度假酒店的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启

尊敬的宾客， 感谢您惠赐有关下踏三亚亚龙湾铂尔曼别墅度假酒店的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 黄育英 宾客体验经理 三亚亚龙湾鉑尔曼别墅度假酒店

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas and Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with our hotel management team and make adjustment accordingly. Our hotel rooms renovation plan was ongoing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ann Huang Guest Experience Manager Pullman Sanya Yalong Bay Villas & Resort

Dear guest, We would like to thank you for choosing again to stay with Pullman Sanya Yalong Bay Villas &Resort during your recent visit to Sanya and for sharing your comments with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. Our hotel is Ongoing maintenance to improve the equipment and facilities, we are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas And Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologiesfor the poor service and poor facilities & equipment rendered to you during your stay at our resort as it was unacceptable and not up to our standards. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. If your travels bring you back to Sanya we hope we can have the opportunity to show you our normally great service.

尊敬的宾客，感谢您惠赐有关下踏三亚亚龙湾铂尔曼别墅度假酒店的宝贵意见。我酒店自2008年开业起已历时8年，目前酒店的设施正在逐步升级和保养中。期待不久的将来我们将给您和家人朋友带来更好的服务！再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas And Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Sanya Yalong Bay Villas & Resort