Vakantie en citytrip naar Santa Rosa

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Mi experiencia en Don Rafa fue excelente de principio a fin. Me encantó absolutamente todo: el ambiente, la decoración, la limpieza, la comodidad y, sobre todo, la atención del personal. Todo está cuidado hasta el más mínimo detalle y se siente un ambiente súper acogedor, tranquilo y especial. Fue una estadía muy corta pero, de esas que realmente disfrutas y recuerdas. Sin duda, volvería nuevamente y lo recomendaría a cualquiera que busque un lugar bonito, cómodo y con un servicio excelente.🥰👏✨

I was disappointed with the communication during the check-in process. When I arrived, the staff member checking me in did not provide any information about the resort’s amenities, operating hours, or the layout of the property. I was not given a resort map or any explanation of what facilities were available or where they were located. Because of this, we had to ask other guests and random staff members throughout our stay just to figure out where things were and what amenities were available. Unfortunately, this meant we were not able to fully enjoy or take advantage of the resort during our stay. What was especially frustrating was that I only learned about many of the resort’s amenities and services on our final night, right before checking out. For a resort of this size and standard, I would have expected the check-in process to include basic information about the property, amenities, hours of operation, and available services. I hope the hotel considers improving the check-in experience and ensuring that guests receive this information upon arrival. Clear communication would have made our stay much more enjoyable and allowed us to make better use of everything the resort had to offer.