Vakantie en citytrip naar Santa Rosa

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Mi experiencia en Don Rafa fue excelente de principio a fin. Me encantó absolutamente todo: el ambiente, la decoración, la limpieza, la comodidad y, sobre todo, la atención del personal. Todo está cuidado hasta el más mínimo detalle y se siente un ambiente súper acogedor, tranquilo y especial. Fue una estadía muy corta pero, de esas que realmente disfrutas y recuerdas. Sin duda, volvería nuevamente y lo recomendaría a cualquiera que busque un lugar bonito, cómodo y con un servicio excelente.🥰👏✨

Incredible location in San Juan. One of Puerto Rico's most iconic hotels, but it needs attention regarding maintenance—not from the staff, but due to the age of the main building.