Interieur

Beoordelingen van Holiday Inn Express SANTA ROSA, an IHG Hotel

2.5 out of 5
Holiday Inn Express SANTA ROSA, an IHG Hotel
2516 Historic Route 66, Santa Rosa, NM

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 458 van 928 beoordelingen" "
Gastenscore: 8 - Goed. 282 van 928 beoordelingen" "
Gastenscore: 6 - Redelijk. 92 van 928 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 928 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 928 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Owen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel stay during our last trip! Holiday Inn Express never fails to satisfy our needs.
1 nacht verbleven in mei 2024
Reactie van Karen op 11 mei 2024
Hello there. Hope we see you again in your next travels.. Thank you.. :)

8/10 – Goed

alice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
X
1 nacht verbleven in maart 2024
Reactie van KH op 28 apr 2024
:)Thank you

10/10 – Uitstekend

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room. Good breakfast. Would stay again.
1 nacht verbleven in maart 2024
Reactie van karen h op 28 mrt 2024
Thank you. I am happy yo enjoyed your stay.Hope to see you again soon

4/10 – Matig

Julie

Negatief: Personeel en service
1 nacht verbleven in maart 2024

4/10 – Matig

thomas

Reisde met partner
The traffic noise was so loud too loud. I fThere is a constant hum in the room nonstop. we felt like we’re sleeping on the freeway. The refrigerator is what made a constant hum. Did not sleep well at all
1 nacht verbleven in februari 2024
Reactie van Karen op 24 feb 2024
Unfortunately there is always traffic off Interstate 40. If front desk was notified of your displeasure with the room location and the noise from the fridge, we would have gladly moved into a different room. We do what we can to make your stay comfortable, we can help but we need to know the issue and we can resolve it at that time. I apologize for you uncomfortable nights stay. Hope your travel goes smoothly from here on out. Travel safe.

8/10 – Goed

Jeffrey

Friendly, clean
1 nacht verbleven in december 2023
Reactie van Karen Hufford, GM op 26 jan 2024
Thank you Jeffery for your 4 of 5 review. I am pleased that you enjoyed your stay here at Holiday Inn Express in Santa Rosa, NM. We try to make your stay as comfortable as we can. Clean rooms and friendly staff is always a must.Come stay with us again on your next visit to the area.

8/10 – Goed

John

1 nacht verbleven in januari 2024
Reactie van Karen Hufford, GM op 26 jan 2024
Thank you John for your 8 of 10 review. I am pleased that you enjoyed your stay. We do want to make your stay as comfortable as we can. Come visit us again on your next travel. Oh and Happy 2024! :)

8/10 – Goed

Rosalie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we had a very nice room-pretty,clean,quiet-the breakfast was delicious-staff were friendly and helpful. we would stay again when in area.
1 nacht verbleven in december 2023
Reactie van Karen Hufford, GM op 26 jan 2024
Thank you for your review Rosalie. We do our best to make your stay as comfortable as we can. Yes, please stay with us again on your next travel.Enjoy the weekend.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Karen H. op 26 dec 2023
Thank you for your review. I hope your Christmas was filled with family, friends and some great memories. Happy New Year.

6/10 – Redelijk

Brandon

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
Not worth the price
Bathroom was grimy and dirty, toilet runs, mini-fridge is loud.
1 nacht verbleven in december 2023
Reactie van Karen H. op 26 dec 2023
I apologize that you found it dirty. Did you let front desk agent know about this issue when you seen it? It would have been our pleasure to move you to another room or we could have cleaned that room for you. Either way, front desk needs to know information like this as it happens.. I appreciate your feedback and I will definately be working with housekeeping on this matter.

10/10 – Uitstekend

Courtney

1 nacht verbleven in december 2023
Reactie van Karen Hufford, GM op 26 jan 2024
Thank you Courtney for your 5 of 5 review. I am happy that you enjoyed your stay here at Holiday Inn Express in Santa Rosa, NM. Come back and stay on your next travel :)

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Karen Hufford, GM op 20 dec 2023
Thank you Samantha for your 5 out of 5 review. We try to make your stays as comfortable as we can. We hope to see you on your next travel.Stay safe. Happy Holidays to you and your family.

8/10 – Goed

Janet

1 nacht verbleven in november 2023
Reactie van Karen Hufford, GM op 20 dec 2023
Thank you Janel for your 4 out of 5 review. Happy that you enjoyed your stay here with us.Safe travels. Happy holidays to you and your family

10/10 – Uitstekend

Donald

1 nacht verbleven in november 2023
Reactie van Karen op 26 nov 2023
Thank you for your reveiw. I am pleased that you enjoyed your stay.

10/10 – Uitstekend

Lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Karen op 31 okt 2023
Thank you Lynn for your 10 of 10 review. We aim to make our guests stays as comfortable as possible. We want to provide a friendly environment and provide you a hot breakfast so you can continue your travel on a full stomach. :) Safe travels. Until next time.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay in Santa Rosa
Enjoyed Santa Rosa. Very comfortable hotel. Clean and safe.
1 nacht verbleven in oktober 2023
Reactie van K. Hufford Assistant GM op 25 okt 2023
John, thank you for review. We do our best to provide a good and safe hotel experience. Hope to see you again on your next adventure. Safe traveling.

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was comfortable and clean
1 nacht verbleven in oktober 2023
Reactie van K. Hufford Assistant GM op 25 okt 2023
Thank you for taking the time for your review. We appreciate all feedback, as we use that to improve your experience here at our hotel. Hope to see you again.Kind regards

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The service was great, the hotel is clean, but expect traffic noise from the freeway.
1 nacht verbleven in oktober 2023
Reactie van Mellisa Madrid, General Manager op 16 okt 2023
Linda,Thank you for the review. We are pleased you enjoyed your stay with us. On behalf of the hotel we would like to apologize for the freeway noise.

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in oktober 2023
Reactie van Mellisa Madrid, General Manager op 16 okt 2023
Ronald, thank you for your 5 out of 5 review. Delighted that you enjoyed your stay. Hope to see you again soon. Safe travels.

8/10 – Goed

Aracely

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Mellisa Madrid, General Manager op 16 okt 2023
Aracely,Thank you for your review. Delighted that you enjoyed your stay, hope to see you again. Safe travels.

8/10 – Goed

Hank

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Mellisa Madrid, General Manager op 16 okt 2023
Hank, thank you for your review. Happy to hear your stay with us went well. Hope you will stay with us again. Safe travels.

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, breakfast shoud be till 10am
1 nacht verbleven in oktober 2023
Reactie van Mellisa Madrid, General Manager op 16 okt 2023
Maria, thank you for your review. Thank you also for your input about breakfast hours, we will take that into consideration. Safe travels.

10/10 – Uitstekend

Patricia, Reno

1 nacht verbleven in september 2023
Reactie van Karen op 31 okt 2023
Thank you Patricia for your 5 of 5 review. I am pleased that you enjoyed your stay here at Holiday Inn Express Santa Rosa, NM.Hope to see you again.

10/10 – Uitstekend

Tricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't rely on your GPS with their address.
Our stay was fine once we got there.....but, putting their address into a GPS takes you to a place with absolutely no signal and a closed down road in the pitch black of night which could have ended not so good if we weren't smart people. I would suggest to mention to people to put in the address of the Pilot gas station nextdoor to the hotel as that address worked.
1 nacht verbleven in oktober 2023
Reactie van K. Hufford Assistant GM op 25 okt 2023
We appreciate your review. I apologize that you had a bit of trouble finding our location. However I am glad to hear that your stay with us was good. Thank you and kind regards

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good place to spend a couple of nights while exploring the area.
2 nachten verbleven in oktober 2023
Reactie van Mellisa Madrid, General Manager op 16 okt 2023
William, Thank you for your review. Happy to hear that you enjoyed your stay. Next time you are traveling thru please stay again. Safe travels. Until next time...

8/10 – Goed

linda

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van K. Hufford Assistant GM op 25 okt 2023
Linda, thank you for your 8 of 10 score. We do our best to make your stay at Holiday Inn Express in Santa Rosa, NM a pleasant one. We hope to see you again. Safe travels.Kind regards

8/10 – Goed

Jon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really noisy.
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Santa Rosa op 4 okt 2023
Hi Jon...Thank you for taking the time to provide feedback on your recent stay at Holiday Inn Express Santa Rosa. We appreciate your rating, and we're sorry to hear that you experienced noise issues during your stay.Our team is committed to ensuring a comfortable and peaceful environment for all our guests, and we apologize for any disturbances you encountered. Your comments will be reviewed to identify areas for improvement.We hope you'll give us another opportunity to provide you with a more peaceful and enjoyable stay in the future.

10/10 – Uitstekend

Malin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Santa Rosa op 2 okt 2023
Thank you for taking the time to rate your recent stay at Holiday Inn Express Santa Rosa with a perfect 10 out of 10 stars! We're absolutely delighted to hear that you had such a fantastic experience with us.Should your travels bring you back to Santa Rosa, we would be honored to welcome you again and provide you with another outstanding stay.Safe travels, and thank you for choosing Holiday Inn Express Santa Rosa!

6/10 – Redelijk

Lien

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Santa Rosa op 2 okt 2023
Thank you for sharing your feedback regarding your recent stay at Holiday Inn Express Santa Rosa. We value your input, as it helps us identify areas where we can improve.We see that your experience was rated a 6 out of 10, and we would appreciate any specific comments or suggestions you might have that could help us enhance our services and facilities.Your satisfaction is important to us, and we are committed to continuously striving to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback.

4/10 – Matig

Catherian

Negatief: Netheid, comfort kamer
Breakfast was not up to Holiday Inn standards. Bathroom needed a little tlc and not a super clean room!
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Santa Rosa op 14 sep 2023
Thank you for sharing your feedback from your recent stay at the Holiday Inn Express Santa Rosa. We apologize for falling short of your expectations regarding our breakfast and room cleanliness. Your comments are invaluable to us, and we will address these issues promptly to ensure a better experience for future guests.

10/10 – Uitstekend

John, Anaheim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to 40 freeway. Tesla charge on site. Hotel is in good shape and rooms are clean.
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Santa Rosa op 7 sep 2023
We're thrilled you found your stay at the Holiday Inn Express Santa Rosa to be convenient and enjoyable. Your compliments on our location, Tesla chargers and the condition of our hotel are greatly appreciated. We look forward to hosting you again soon for another great experience.

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Santa Rosa op 7 sep 2023
Thank you for your fantastic 5-star review! We're thrilled to hear you had a wonderful stay at the Holiday Inn Express Santa Rosa.

4/10 – Matig

Melody

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Was given a dirty room that had not been clean. Clean room weren't very clean
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 4 sep 2023
Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express Santa Rosa. We sincerely apologize for the inconvenience you experienced during your visit.Please know that this does not reflect the high standards of cleanliness we strive to maintain. We take your comments seriously and will be investigating this matter thoroughly with our housekeeping team to ensure that such lapses do not occur in the future.

8/10 – Goed

Teresa P.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay for longer trip
We have stayed at this location a number of times as part of a longer trip. The location is good with a good breakfast included. There are restaurants conveniently located nearby. The only problem was the pool was not available during our trip.
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 1 sep 2023
Thank you for your valuable feedback regarding your recent stay at the Holiday Inn Express Santa Rosa. We truly appreciate your continued loyalty as a returning guest.We're pleased to hear that you found our location convenient and enjoyed our complimentary full breakfast. We understand that the pool's unavailability during your stay was disappointing, and we apologize for any inconvenience this may have caused. The pool reopened Aug. 31.Your feedback helps us improve, and we hope to have the opportunity to provide you with a seamless experience on your next visit.

10/10 – Uitstekend

Rita, Surprise

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was wonderful for the room price. Everything hot, restocked before it ran out, staff was great. Comfy bed, good nights sleep
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 26 aug 2023
Thank you for sharing your feedback about your recent stay at the Holiday Inn Express Santa Rosa. We're thrilled that you enjoyed the full breakfast that was included in the room price. It's great to hear that everything was hot, well-stocked, and that our staff provided excellent service. We're also glad to know that you had a good night's sleep. Your comments are much appreciated, and we look forward to hosting you again for another enjoyable stay!

6/10 – Redelijk

Dylan

1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 14 sep 2023
Thank you for sharing your rating of your recent stay at the Holiday Inn Express Santa Rosa. We value your feedback and would love to hear more about your experience to better understand how we can improve. Please feel free to reach out with any specific comments or suggestions you may have.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Front wasn’t friendly. Neighbor restaurants were EXTREMELY rude. Hotel wasn’t clean. We didn’t enjoy Santa Rosa overall including the hotel.
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 24 aug 2023
We apologize for the experience you had during your stay at the Holiday Inn Express Santa Rosa. Your feedback about our front desk staff, neighboring restaurants, and cleanliness have been noted, and we're committed to addressing these issues to ensure a more positive experience for all our guests. We appreciate your honesty and hope that you'll consider giving us another chance in the future.

10/10 – Uitstekend

Anna

1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 14 sep 2023
Thank you for the fantastic 5-star review! We're delighted to hear you had an excellent stay at the Holiday Inn Express Santa Rosa. We hope to welcome you back soon.

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay when traveling. Room was clean and had everything we needed. Staff was friendly and helpful. Would definitely stay here again.
Reactie van Holiday Inn Express Santa Rosa op 17 aug 2023
Thanks so much for sharing your thoughts on your stay at Holiday Inn Express Santa Rosa! Our team is dedicated to offering friendly and helpful service, and your positive remarks are a testament to their efforts. We look forward to the opportunity to host you again in the future.

10/10 – Uitstekend

Nadine

Has a nice stay. Nice staff
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 14 aug 2023
Thank you for sharing your feedback about your stay at Holiday Inn Express Santa Rosa. We're thrilled to hear you had a pleasant stay and appreciated our staff. Your kind words mean a lot to us. We look forward to welcoming you back in the future!

6/10 – Redelijk

Ming, Gilbert

Reisde met familie
Negatief: Netheid
Noisy and unclean. Blood stain and soapy scum (or something else?) on shower curtain. On one of the bed there are lines probably left by kids with pen.
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 14 aug 2023
Thank you for your feedback on your recent stay at Holiday Inn Express Santa Rosa. We apologize for the issues you encountered, as well as the condition of the shower curtain and bed. We take your concerns seriously and will address them with our team to prevent such occurrences. We value your input and hope to provide you with a better experience on your next visit.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Fine for family stop
It was fine for a road trip stop. Always hard to find a place for our family if 5. They made it more difficult by not providing sheets and pillows in the room for the sofa pull out bed. I had to go get everything and make the bed. Sometimes I wonder who is paying who?
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We appreciate your feedback and apologize for the inconvenience you encountered during your stay; we are taking your comments seriously and will work on ensuring a more seamless experience for families in the future. Your comfort is our priority, and we hope to have the opportunity to provide you with a better experience on your next visit. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We apologize for not meeting your expectations during your stay, and we value your feedback to help us improve.

10/10 – Uitstekend

Charlene, Lake Havasu City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This appears to be a brand new facility. Every thing felt new and clean. The room was very roomy and had USB charging ports. The TV could had been slighlty larger and the reception wasn’t great. Overall, very pleasant and would definitely stay again!
1 nacht verbleven in juli 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We truly appreciate your positive feedback! We're glad to know that you enjoyed our facilities and had a great experience at Holiday Inn Express Santa Rosa. Your suggestions regarding the TV will be taken into consideration as we strive to improve our services. We look forward to welcoming you back on your next stay!

10/10 – Uitstekend

Cherie

1 nacht verbleven in juli 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We're thrilled to hear that you had a great stay with us! Thank you for your kind feedback.

4/10 – Matig

Penny

Reisde met familie
Negatief: Comfort kamer
Worn out Hotel with nice staff
The front door entrance was littered. The check in was fine. Got to the room and the bed mattresses were so worn out that we couldn’t lay on them without being poked. We asked to change rooms and that was no problem. The first bed I checked was in the same condition as the other rooms two beds. The second bed was fine so we stayed. Went down to swim and the pool water was frigid and the hot tub was broken. Ice machine was broken on our floor so had to go downstairs for ice. Breakfast is normally good at HIE, but… coffee was overly strong, out of 1/2 and 1/2. However, the staff did look for some. No unflavored creamer at all. No oatmeal packets, no biscuits, no bacon and the pancake machine was broken. They did have eggs and two kinds of sausage for hot choices. The cinnamon rolls were good. To tell the truth, the stay was not worth the $205.
1 nacht verbleven in juli 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We're sincerely sorry for the numerous inconveniences you encountered during your stay at Holiday Inn Express Santa Rosa. Your feedback is crucial to us, and we deeply regret that we fell short of providing you with a comfortable and enjoyable experience. Rest assured, we'll address the issues you mentioned with our team to ensure improvements are made in our facilities and service. We appreciate your candid comments and regret that your stay did not meet your expectations. We hope you'll reconsider and give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
Thank you for your generous 10 out of 10 review; we truly appreciate your kind words and are delighted that you enjoyed your stay with us!

6/10 – Redelijk

Stephanie

Reisde met familie
1 nacht verbleven in juli 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
Thank you for sharing your feedback; we appreciate your rating and will use it to make improvements to enhance our guests' experiences.

2/10 – Ontzettend slecht

Tyler

Reisde met een groep, Zakenreiziger
They gave me the wrong room & said "oh, well" lol
1 nacht verbleven in juli 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We deeply apologize for the mix-up and the inconveniences caused during your stay; we'll make sure to address this issue to prevent it from happening again in the future.

10/10 – Uitstekend

Zachary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Holiday Inn Express Santa Rosa op 5 aug 2023
We're thrilled to hear that you had a great stay at Holiday Inn Express Santa Rosa! Thank you for your kind feedback.