2/10 – Ontzettend slecht
Kathleen
29 dec 2019
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again!!!!!!!!!!!!!!!
This is the fist time ever I book a hotel via hotels.com that is so disappointing. The staff at reception was rude and not helpful at all. No parking and no valet parking either, although they have a bell that says : ring here for a bagagist and valet parking. There answer was very strange, we are a 4 star hotel and there are no 4 star hotels in the world with valet parking. When I checked in the girl at the reception said I could take my dog (a shitzu ) to breakfast and the price par night for a dog was 50€/night. She waved her hand to the right and said there yay will find parking, it was in the direction of a chistmas fair. I had to figure out how to get there. Next morning, I went to breakfast with my dog and was told ( very rude) again: no dogs at breakfast ( which is totally against the law in Italy). I went back to the reception , the girl was not there but a guy said ( he was briefed in Italian by the breakfast staff) no dogs and the price is 35€ per night for the dog.I said I was told 50€ not 35€. In the afternoon, I saw the girl at the reception again and she denied having said that we could take the dog to breakfast but we had to pay 15€ per night. So we went from 50€ per night to 15€per night in less then 24 hours and never having asked ???? The bathroom dates from the 1960 and needs to be renovated asap! The shower floor is very slippery , reason why I only took a shower once. We got one set of bathroom amenities for 2 persons for 3 nights. I could go on!!!!
Kathleen
3 nachten verbleven in december 2019
