Exterieur

Beoordelingen van Extended Stay America Premier Suites Orlando Sanford

2.5 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 441 van 720 beoordelingen" "
Gastenscore: 8 - Goed. 147 van 720 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 720 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 720 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 720 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Maria

Positief: Netheid, staat van de accommodatie en faciliteiten
There’s was only one problem; the WiFi, complicated to access
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Dear Maria, Thank you for sharing your experience. We are glad you enjoyed your stay at Extended Stay America! Your feedback about the WiFi is valuable, and we'll work to make the access process more user-friendly. We appreciate your understanding and hope to welcome you back for another pleasant stay in the future!Sincerely,Hotel Management

10/10 – Uitstekend

Judy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Refrigerator and kitchen.
2 nachten verbleven in mei 2024

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This motel was very clean, new looking, dark window coverings for nighttime, comfortable. The only thing not liking was that noice easily transfers between room, floors. With being a recent build, it seems it would have had better noise insulation.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 mei 2024
Dear John, Thank you for sharing your experience at Extended Stay America. We are delighted you appreciated our clean, modern accommodations and comfortable amenities. However, we apologize for any noise disturbances you encountered; rest assured, we will explore ways to enhance sound insulation for a more tranquil stay. We value your feedback and hope to welcome you back soon for an even better experience.Sincerely,Hotel Management

10/10 – Uitstekend

Donna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, crisp, smells good.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 6 mei 2024
Dear Donna, We are thrilled you found Extended Stay America clean, crisp, and welcoming! Maintaining a fresh and inviting environment is important to us, and your positive feedback motivates us to continue providing excellent service. Thank you for choosing us for your stay, and we look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 – Goed

Roberta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to rest.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Humberto J. Saavedra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean,confortable hotel with access to a lot of places to eat. The Hotel is right next to the highway for easy access. My only concern was, the A/C. It will go on and off during the night. But other than that, I will enjoy staying here again during another period of time.
4 nachten verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Dear Humberto, Thank you for sharing your feedback at Extended Stay America. We are glad you found our hotel clean, comfortable, and conveniently located. However, we apologize for any inconvenience caused by the A/C cycling. Your comfort is important; we will address it with our maintenance team for improvement. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Scott

Negatief: Netheid
Within 10 minutes my wife spotted a bug on the reclining chair which my initial assessment was confirmed by my insect identification app as a German cockroach! I left sealed in a empty plastic bottle on the kitchen counter. I was totally grossed out and had the worst night’s sleep on the whole trip. It was already 9pm, and we had to fly out early the next morning so we really didn’t have time to switch hotels.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Dear Scott, We sincerely apologize for the distressing experience you encountered during your stay. Your report of a cockroach in your room is deeply concerning, and we understand its impact on your comfort and peace of mind. Please accept our heartfelt apologies for the inconvenience caused. Rest assured, we take reports of pests very seriously and will immediately address this issue to prevent any recurrence in the future. Your feedback is invaluable, and we are committed to improving our services to ensure a more pleasant experience for all our guests. We hope you will consider giving us another chance to provide you with the exceptional service you deserve on your future travels.Sincerely,Hotel Management

10/10 – Uitstekend

Gino

1 nacht verbleven in april 2024

10/10 – Uitstekend

EDWARD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is secluded and a bit difficult to locate late at night. Check In was quick and easy. The exterior is nice along with the interior. The Room was very nice, clean and well kept. Isn't much to the Fitness room a couple Treadmills, no weights which was disappointing. There was no daily cleaning of the room or no Do Not disturb signs to place on the exterior of the Room Door also lacking an In Room Safe.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Dear Edward, We are delighted you had a positive check-in experience at Extended Stay America. Your satisfaction is our priority, and we are glad you found the property, interior, and room to your liking. We appreciate your feedback regarding the fitness room and room amenities, and we will take this into consideration as we continue to improve our services. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

10/10 – Uitstekend

Jolene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My room was extremely clean & spacious! My only complaint is the hot water temperature, it REALLY needs to be turned up higher! My morning shower was ‘brisk’.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Dear Jolene, We are thrilled you found your room at Extended Stay America clean and spacious! We appreciate your feedback regarding the hot water temperature and will certainly look into adjusting it for a more comfortable experience. Thank you for bringing this to our attention, and we hope to welcome you back soon for an even better stay!Sincerely,Hotel Management

10/10 – Uitstekend

Andree

1 nacht verbleven in april 2024

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room, very clean.
1 nacht verbleven in april 2024

6/10 – Redelijk

Mila

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Nikki

1 nacht verbleven in april 2024

10/10 – Uitstekend

Marilyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in april 2024
Reactie van Hotel Management op 21 apr 2024
Dear Marilyn, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 – Uitstekend

Rosellys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Elsa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and close to a lot of restaurants and shopping
1 nacht verbleven in maart 2024

6/10 – Redelijk

Deborah

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jamilah

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very clean place. Everything you need is right there you don’t have to go far. The only thing I didn’t like was the elevator didn’t work the whole time I was there.
2 nachten verbleven in april 2024

8/10 – Goed

Joan

Positief: Staat van de accommodatie en faciliteiten
I can’t say because I checked in after midnight, went to sleep & checked out first thing in the morning.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 17 apr 2024
Dear Joan, We are delighted you chose to stay with us at Extended Stay America. Your seamless check-in experience and comfortable rest mean everything to us. While you cannot review your experience, we believe you had a good rest for a short stay. Thank you for your stay, and we look forward to welcoming you back for another memorable visit.Sincerely,Hotel Management

10/10 – Uitstekend

Joy

1 nacht verbleven in april 2024

10/10 – Uitstekend

Hernan

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place
2 nachten verbleven in maart 2024

8/10 – Goed

april

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient close to airport
1 nacht verbleven in april 2024

10/10 – Uitstekend

Travell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay!
3 nachten verbleven in april 2024

4/10 – Matig

Dawn

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The elevator is not working so carrying 50 pound bags to the third floor is ridiculous and there was no-one to help us. Breakfast was very basic.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 14 apr 2024
Dear Dawn, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the elevator issue and the lack of assistance. We take your feedback seriously and are working to address these issues promptly. Regarding breakfast, we understand your disappointment and will take your comments into consideration for future improvements. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel management

10/10 – Uitstekend

Bonni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Malaika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location
4 nachten verbleven in januari 2024

8/10 – Goed

Randolph

13 nachten verbleven in maart 2024

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My check in was quick. Lynn was very polite and helpful. Our room was very clean and had everything we needed. This is a very nice place to stay. I will stay here again when in the area, it was also very close to the airport.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 6 apr 2024
Dear Sheila, We are thrilled to hear about your positive experience at Extended Stay America! It is wonderful that Lynn provided you with efficient and courteous service during check-in. We are delighted that you found your room clean and well-equipped, and we appreciate your kind words about our hotel. We look forward to welcoming you back on your next visit to the area, and we're glad you found our proximity to the airport convenient. Thank you for choosing to stay with us!Sincerely,Hotel Management

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Staci

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great, clean place with nice staff and easy access. The only downside was that we had our pet with. The pet friendly policy is different at this hotel in that we had to use the stairs and couldn’t take the elevator. Also, our dog wasn’t allowed in any common areas. This is different than any other hotel that I have stayed in with my dog.
1 nacht verbleven in april 2024

10/10 – Uitstekend

richard

Zakenreiziger
Very clean, friendly people who work there.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 3 apr 2024
Dear richard, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you found our hotel to be very clean and that you encountered friendly staff during your stay. Providing excellent service and a welcoming environment for our guests is our top priority. We appreciate your kind words and hope to continue exceeding your expectations in the future. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff were friendly and accomodating. Shopping and restaurants were closeby. Great stay
1 nacht verbleven in maart 2024

6/10 – Redelijk

Kelli, Maineville

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
While the room and facilities were clean, our room had a strong curry oder that was not easy to ignore. I would have asked to switch rooms, but I got in to the hotel at almost 1 am. The room was clean, but should not have been rented to a customer until the smell had been eliminated. Spraying some room spray would not have helped which is what they probably did. When I checked out, the elevator smelled like smoke and they just sprayed with room spray when I shared my concern. I also shared my concern about the hotel room oder on leaving. This is why I can only give 3 stars.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 31 mrt 2024
Dear Kelli, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have taken the necessary steps to address your concerns with our housekeeping team to prevent such occurrences. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

8/10 – Goed

nancy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly,. but check in was super slow due to a tech issue. The room was immaculate.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 2 apr 2024
Dear nancy, Thank you for your feedback about Extended Stay America! We're delighted to hear that you found our staff very friendly and the room immaculate. However, we apologize for any inconvenience caused by the slow check-in process due to a technical issue. We're constantly working to improve our systems to ensure a smoother experience for our guests. Your patience is appreciated, and we hope to welcome you back for an even more seamless stay in the future. Sincerely,Hotel Management

8/10 – Goed

Roy

2 nachten verbleven in maart 2024

8/10 – Goed

Raymond

1 nacht verbleven in maart 2024

8/10 – Goed

Tonya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This is a very no frills property. The room was clean but very stark with no color. It was a clean place to lay my head for a night but wouldn't want to stay longer than that. There was not a coffee maker in the room which was a real disappointment since I had to leave at 3:30 in the morning. Would have been nice to have a cup of coffee.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Normand

1 nacht verbleven in maart 2024

6/10 – Redelijk

Brent

1 nacht verbleven in maart 2024

6/10 – Redelijk

Pamela, Edmond

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pros: We were in the area for a concert, so it was very convenient and easy to drive in the area. Several restaurants and stores were close by for dining and shopping. Cons: We had to ask the front desk for all kitchen utensils, dishes, coffee maker, etc. Not even provided with paper towels nor kitchen towel. Also had to request a hair dryer and then we had to pick up everything from the front desk. I happened to have a discount from Expedia, so paid only 1/2 price. Otherwise, I would have been “unhappy” to have paid full price given the bare cupboards and inconvenience.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 25 mrt 2024
Dear Pamela, Thank you for sharing your feedback with us. We're glad to hear that our location was convenient for your concert plans and that you found nearby amenities useful. We apologize for any inconvenience regarding the kitchen amenities and other necessities. Your comments are noted, and we'll work to improve our guest experience. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely new hotel. Love the kitchen conveniences. Close to restaurants and shopping. No pool on site.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kelly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was super friendly and helpful. Nice clean rooms and beds were comfortable.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 22 mrt 2024
Dear Kelly, Thank you for taking the time to share your positive experience! We're delighted to hear that our staff's friendliness and helpfulness left a positive impression on you. Providing clean and comfortable accommodations is our priority, and we're thrilled you enjoyed your stay with us. Your kind words motivate us to continue delivering exceptional service. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back on your next visit. Safe travels!Sincerely,Hotel Management

10/10 – Uitstekend

Kelly A

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy drive to airport. Right next to a Walmart and Publix. Great for travelers.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 22 mrt 2024
Dear Kelly A, Thank you for sharing your positive feedback of your stay at Extended Stay America! We're thrilled to hear that our convenient location near the airport, as well as nearby amenities like Walmart and Publix, met your needs and made your stay enjoyable. Providing convenience for our guests is important to us, and we're glad you found our location ideal for travelers. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely,Hotel Management

8/10 – Goed

Shelisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice room surrounding seemed a little uneasy
Reactie van Hotel Management op 20 mrt 2024
Dear Shelisa, Thank you for choosing Extended Stay America. We are happy to read how much you liked your guest room. Our goal is for you to feel at home and be as comfortable as possible during your stay with us. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed here to be close to the airport for a very early morning flight. The room was clean, spacious and comfortable.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Sanford airport. Solid, comfy hotel.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 16 mrt 2024
Dear David, We are glad to hear that you found Extended Stay America to be a solid and comfortable hotel conveniently located near Sanford Airport. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Sincerely,Hotel Management

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was good
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Miguel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was extremely friendly and accommodating.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 16 mrt 2024
Dear Miguel, Thank you for choosing Orlando-Sanford and taking the time to share your experience. We are thrilled to hear that you found our staff at Extended Stay America to be extremely friendly and accommodating. Providing exceptional service is our top priority, and we're delighted that our team made your stay memorable. Thank you for your kind words, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

8/10 – Goed

Andy

1 nacht verbleven in maart 2024