Een bureau, verduisterende gordijnen, beddengoed

Beoordelingen van Motel 6 San Marcos, TX - North

2 out of 5
Motel 6 San Marcos, TX - North
1701 N I 35, San Marcos, TX

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 88 van 606 beoordelingen" "
Gastenscore: 8 - Goed. 118 van 606 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 606 beoordelingen" "
Gastenscore: 4 - Matig. 109 van 606 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 167 van 606 beoordelingen" "

5,8/10

Netheid

6,6/10

Personeel en service

5,0/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Raul alberto

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Es un robo
2 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Raul alberto, Lamentamos escuchar que su experiencia no cumplió con sus expectativas. Agradecemos sus comentarios para mejorar nuestros servicios en el futuro. Por favor, tenga en cuenta que valoramos cada opinión de nuestros huéspedes.

8/10 – Goed

HILDA

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Manager op 25 apr 2024
Hello HILDA, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Ricky

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Manager op 18 apr 2024
Hello Ricky, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

10/10 – Uitstekend

Jerrel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Jerrel,We appreciate you taking the time to share your experience with us. Should you have any further feedback or concerns, please feel free to reach out to our management team directly for assistance. Your comments are valuable to us and we hope to have the opportunity to welcome you back in the future.

2/10 – Ontzettend slecht

Danielle

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No. Just no. Don't stay here unless you want to fight off bugs and avoid bed stains. Or get a contact high from the front desk when you check in. We were attacked by bugs as soon as the lights were on. We managed to kill the first wave with no casualties, and the only reason we stayed the one night was because we got there after 130 am and had to sleep, in all our clothes, with shoes on ready to run as soon as the sun was up. Upon rising, we dashed out as fast as we could. Admitting defeat from the mornings three pronged attack from bugs, we retreated to the safety of another hotel the next night and are happy to say, we survived. But I will say the the woman at the counter in the morning was pleasant and duly said she'd speak to the manager for us and make sure we didn't get charged for another night.
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Danielle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 – Ontzettend slecht

Trinity

1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Trinity,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.

10/10 – Uitstekend

Arty

1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Arty,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 – Uitstekend

Dan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very nice to us, always tried to accommodate us no matter what we needed, and for that I am grateful.
Reactie van Manager op 6 mrt 2024
Hello Dan,We are delighted to hear that our staff provided you with exceptional service during your stay. Our team takes great pride in creating a welcoming atmosphere for all our guests. Your kind words are truly appreciated, and we hope to welcome you back in the future.

2/10 – Ontzettend slecht

Richard

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bed sheets had big stain, blanket had burn holes, room smelt musty, floors were dirty, other than that it was so so
Reactie van Manager op 24 feb 2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for their immediate attention. Our goal is to provide a pleasant stay for all our guests and we hope to have the opportunity to welcome you back in the future.

2/10 – Ontzettend slecht

Lori

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Turn off the light Motel 6
It was horrible. People smoked outsude our room and it came through air conditioner! Motel did nothing. Only had sheets and they were wet. Avoid motel 6 on I35 in san marcos tx. People were horrible. We heard and smelled them all night!
1 nacht verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Lori,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and pleasant environment for all our guests. We encourage you to contact our management directly to further discuss your concerns. Your feedback is important to us in order to improve our services.

10/10 – Uitstekend

Brenda Vanessa

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello Brenda Vanessa,Thank you for rating us 5 stars! We're delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a memorable experience for our guests. If there is anything else we can assist with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 – Redelijk

Reynaldo

Reisde met een groep
Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Reynaldo, Thank you for choosing our hotel for your recent stay. We appreciate your rating and if there is any specific feedback or areas of improvement you would like to share, we encourage you to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future for a better experience.

4/10 – Matig

Ricardo

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Estuvimos en el cuarto y cuando hicimos check in nos tenían todo listo, una ves en el cuarto, habia como manchas de sangre en las paredes, algunos cucarachos, agua y charcos en la duela, la verdad uno de los peores 6 que he visitado. No volveremos. Prefiero pagar un hotel a la próxima vez.
1 nacht verbleven in december 2023
Reactie van Manager op 31 dec 2023
Hello Ricardo,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and will address them with our housekeeping and maintenance teams to ensure a better experience for future guests. We value your feedback and hope you will reconsider staying with us in the future.

8/10 – Goed

David, Washington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 30 dec 2023
Hello David, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 – Ontzettend slecht

Thomas

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Issues with door lock a not being able to get into the room. The room was also infested with cockroaches
6 nachten verbleven in december 2023
Reactie van Manager op 25 dec 2023
Hello Thomas, Thank you for bringing these issues to our attention during your stay. We apologize for any inconvenience caused by the door lock. Our maintenance team will address this promptly. Regarding the cockroaches, we take any mention of pests seriously and have scheduled a thorough inspection and treatment of the room. We appreciate your feedback and hope you will consider staying with us again in the future.

6/10 – Redelijk

Steve

Negatief: Staat van de accommodatie en faciliteiten
The motel facilities have seen far better days. Ice machine was there but I wouldnt use it. No room housekeeping over a four night stay and 1 of 2 bath towels provided was in the rack but really visibly dirty. The bed however was clean and comfortable. Bugs seen were typical of Texas.
Reactie van Manager op 21 dec 2023
Hello Steve, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 – Matig

Donald

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I left this exact review on google maps, it goes as follows. I took off a star for every roach I killed, and another for the overall cleanliness of the property. Sure you get what you pay for, but if you spend anything over $69 bucks a night here, you had better be desperate. Everything in the rooms repair seemed to be patch work, and make sure again, you bring roach spray. Pro: The staff was friendly and accommodating. I checked in rather late, and there were no towels in the room, and they did not hesitate to bring some to me. I accidentally locked myself out of my room and they were kind enough to make me a new key no problem. Con: the aforementioned roaches. Also the towels they gave me. One seemed to have a makeup stain, luckily I didn't need to use it but as a floor towel. The location is a pain, if you need to go to a store finding the correct exit is like two exits down from anything, provided the exit is open. Do in summation, invest more into the employees and the maintenance of the property.
3 nachten verbleven in december 2023
Reactie van Manager op 19 dec 2023
Hello Donald, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 – Matig

Elmer

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
There were guest in the next two rooms that kept going in and out till 3:30am or at least that’s what time I left!
1 nacht verbleven in december 2023
Reactie van Manager op 6 dec 2023
Hello Elmer, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We strive to create a peaceful environment for all our guests, and we regret that your rest was disturbed. We appreciate your feedback and will address it with the appropriate teams. Please don't hesitate to reach out to our management for further assistance.

6/10 – Redelijk

Bobby

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 9 dec 2023
Hello Bobby, We're sorry to hear that your experience at our hotel was not perfect. We highly value guest feedback and would appreciate it if you could reach out to us directly to share any specific concerns you may have had during your stay. It is our goal to continuously improve and ensure a pleasant experience for all our guests.

2/10 – Ontzettend slecht

Ivan eliut

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Muy sucio Olía horrible
4 nachten verbleven in november 2023
Reactie van Manager op 5 dec 2023
Hello Ivan eliut, We apologize for any inconveniences you may have experienced during your stay. We take cleanliness very seriously and your feedback will be shared with our housekeeping team for immediate improvement. Should you have any further concerns, please reach out to our management directly.

10/10 – Uitstekend

Elmer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Manager op 1 dec 2023
Hello Elmer,We are delighted to hear that you had an excellent stay with us! We strive to provide exceptional service and amenities to all of our guests. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back again soon for another wonderful stay.

2/10 – Ontzettend slecht

Oscar

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Habia cucarachas en el cuarto, en el baño y hasta en las camas, tuvimos que cancelar la estancia debido al mal estado del hotel en general y de la suciedad.
Reactie van Manager op 26 nov 2023
Hello Oscar,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your time with us. We take guest satisfaction seriously and will address your concerns with our team to ensure a better experience for future guests.

2/10 – Ontzettend slecht

Juan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Manager op 25 nov 2023
Hello Juan, We're sorry to learn that your experience with our hotel wasn't up to your expectations. We encourage you to reach out to us directly with any specific feedback you may have, as we always strive to improve our guest experience. We value your input and would love the opportunity to address any concerns you may have had.

10/10 – Uitstekend

Jesse, Woodcreek

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very kind and happy. Room is super clean and comfortable.
1 nacht verbleven in november 2023
Reactie van Manager op 8 nov 2023
Hello Jesse,Thank you for your positive feedback! We're delighted to hear that you found our staff to be kind and happy, and that you enjoyed the cleanliness and comfort of your room. We strive to provide top-notch service and a clean, cozy environment for our guests. We appreciate your kind words and hope to welcome you back again in the future for another enjoyable stay.

2/10 – Ontzettend slecht

Gabriel

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
staff was great super nice people, however restroom was falling apart, bedroom was smelly, smelled like cigarettes (did not have a smoke free room) tried to sleep unfortunately I couldn’t because had people knocking on my door randomly.
1 nacht verbleven in november 2023
Reactie van Manager op 8 nov 2023
Hello Gabriel,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience caused by the condition of the restroom and the smell in the bedroom. Our team strives to ensure all our guests have a comfortable stay, and we regret that we fell short in this aspect. We regret any disturbances you experienced and will address this issue with our security team. Thank you for bringing these matters to our attention.

10/10 – Uitstekend

Ricardo

1 nacht verbleven in november 2023
Reactie van Manager op 29 nov 2023
Hello Ricardo,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to our guests, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Iliana

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pésimas condiciones muy muy sucio, olor feo, y por segunda ocasión en esos hoteles me encontré un animal (Juan)😡😡😡😡
2 nachten verbleven in november 2023
Reactie van Manager op 5 nov 2023
Hello Iliana,Lamentamos mucho las experiencias negativas que ha tenido durante su estancia en nuestro hotel. La limpieza y el bienestar de nuestros huéspedes son nuestras principales prioridades, por lo que tomamos sus comentarios muy en serio. Nos gustaría investigar más a fondo lo sucedido, le recomendamos que se ponga en contacto con nuestro equipo de dirección para que puedan asistirle adecuadamente. Esperamos tener la oportunidad de brindarle una experiencia positiva en el futuro.

8/10 – Goed

Abel

2 nachten verbleven in oktober 2023
Reactie van Manager op 19 nov 2023
Hello Abel,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a satisfactory stay overall. If there is anything specific that you would like to discuss or any suggestions for improvement, please feel free to reach out to our management team directly. We value your input and look forward to welcoming you back in the future.

6/10 – Redelijk

Antonio

Reisde met een groep
Negatief: Netheid, personeel en service en comfort kamer
Not coming back
Dirty Floor and Towels
1 nacht verbleven in oktober 2023
Reactie van Manager op 28 okt 2023
Hello Antonio,We sincerely apologize for the cleanliness issues you encountered during your stay. Please rest assured that we will address this matter promptly with our housekeeping team to ensure a more pleasant experience for our future guests.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Bed & shower great,no closet/dresser /blower avail
4 nachten verbleven in oktober 2023
Reactie van Manager op 28 okt 2023
Dear Guest,Thank you for your feedback. We are glad to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future.

8/10 – Goed

Brandi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
They're doing great!
1 nacht verbleven in oktober 2023
Reactie van Manager op 26 okt 2023
Hello Brandi,Thank you for your positive feedback! We strive to provide exceptional service to all our guests. We appreciate your kind words.

2/10 – Ontzettend slecht

Mark

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible stay.
Roaches, no towels, when the bright one it was used and covered with black marks as if it was a cleaning towel. No one around to Check me out. Signs everywhere about human trafficking mad me feel unsafe.
1 nacht verbleven in oktober 2023
Reactie van Manager op 24 okt 2023
Hello Mark ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 – Uitstekend

Brandi

1 nacht verbleven in oktober 2023
Reactie van Manager op 22 okt 2023
Hello Brandi,Thank you so much for your positive rating! We're thrilled to have exceeded your expectations and look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Tracey

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is a junky !! The pictures of the rooms are not what it looks like in person. The price should’ve been wayyyy less per night. What a joke
1 nacht verbleven in oktober 2023
Reactie van Manager op 18 okt 2023
Hello Tracey ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 – Uitstekend

Adrian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean room
Great service at the front desk; clean room; no couches or living room chair; low on bath tissue, but overall, its was a good stay. Cleanliness is what counts.
1 nacht verbleven in oktober 2023
Reactie van Manager op 16 okt 2023
Hello Adrian, Thank you for your feedback! We're glad to hear that you enjoyed our great service and clean rooms. We'll make sure to address the issue with the bath tissue. We appreciate your business and hope to welcome you back soon!

8/10 – Goed

Fernando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No problems checking in. Just a lot of traffic on the property
1 nacht verbleven in oktober 2023
Reactie van Manager op 14 okt 2023
Hi Fernando,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 – Ontzettend slecht

Christina

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All i can say is terrible stay! I could not hurry fast to get mine and my kids out we moved to the next motel 6 up st at i loved the stay! First off this motel is not organized. I booked 2 rooms and checked in at 2pm. I received my keys and went to check both rooms out turned on tvs and closed curtain now mind you im from austin moving to kyle but born in san marcos so im very familiar with area and local. But i left to visit family down st and when i get back my key does not work come to find out they double booked my room and didnt know why.. ok so 45 mins later they tell me they are booked well duh i booked 2 rooms and thank god i didnt leave bags in rooms cause then i would of just lost it! They have people living on property smells like smoke in alot of rooms not weed but cigarettes ew! The lady that works first shift seems like she has no clue what she is doing how do you double book a room make it make since so they put me in room 205 smelled way better thanks to the guy he called his manager and got it fixed after 45mins later i spent most of my stay trying to get the rooms figured out no rest just stressed so i was glad to get out of there and go up the st where it was peaceful and not everyone hanging out looking like they want to rob you or kill you something at that motel 6 is just not right keep kids away!! Worst experience ever and i love motel 6! Just not that one!
Reactie van Manager op 1 okt 2023
Hello Christina,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our area and comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 – Redelijk

Francis

no
1 nacht verbleven in september 2023
Reactie van Manager op 14 sep 2023
, Hello Francis, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 – Uitstekend

Joong won

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Manager op 12 sep 2023
Hello Joong won,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 – Uitstekend

Dylan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great !
1 nacht verbleven in september 2023
Reactie van Manager op 6 sep 2023
Hi Dylan,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 – Matig

Rey R

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Manager op 4 sep 2023
Hello Rey R,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 – Ontzettend slecht

Roger

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didn't stay in the room because of roaches, and our payment was refunded.
1 nacht verbleven in augustus 2023
Reactie van Manager op 1 sep 2023
Hello Roger, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 – Redelijk

Gary

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No breakfast. AC didn't work well. Noisy at night. Sketchy people.
2 nachten verbleven in augustus 2023
Reactie van Manager op 4 sep 2023
Hello Gary, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 – Goed

Margaret

Positief: Netheid, personeel en service
2 nachten verbleven in augustus 2023
Reactie van Manager op 19 aug 2023
Hello Margaret,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 – Redelijk

Irma

Negatief: Comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Manager op 15 aug 2023
Hello Irma,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 – Redelijk

Irma

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
Room had overpowering odor of cigarette smoke
2 nachten verbleven in augustus 2023
Reactie van Manager op 10 aug 2023
Hello Irma, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mgmt very friendly responsive to any concerns and fun !
1 nacht verbleven in augustus 2023
Reactie van Manager op 4 aug 2023
Hello Mark,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 – Uitstekend

Phoenix

1 nacht verbleven in juli 2023
Reactie van Manager op 16 aug 2023
Hello Phoenix,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 – Ontzettend slecht

Jonathan

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Literally roaches clmbing up the walls when I woke up. Two on the wall three on the floor Bonus Cricket got it so thats great too. BUYER BEWARE
1 nacht verbleven in juli 2023
Reactie van Manager op 20 jul 2023
Hello Jonathan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 – Matig

MARIA EUGENIA

2 nachten verbleven in juli 2023
Reactie van Manager op 25 jul 2023
Hello MARIA EUGENIA, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.