Suite, 1 kingsize bed, niet-roken | Een strijkplank/strijkijzer, gratis wifi, beddengoed
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Beoordelingen van Best Western Red Lion Hotel

4 out of 5
Best Western Red Lion Hotel
Milford Street, Salisbury, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 210 van 575 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 575 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 575 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 575 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 575 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Rens

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The place is old and needs to be refurbished. The breakfast was limited and the younger employees do lack in their service skills.
3 nachten verbleven in juni 2023

8/10 – Goed

Ewald

Positief: Netheid, personeel en service
Leuk hotel in leuke stad!
1 nacht verbleven in oktober 2018
Reactie van Best Western Red Lion Hotel op 7 nov 2018
Thank you for your feedback

8/10 – Goed

E.A., Rhenen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
echt Engels hotel,
Oud maar sfeervol. Verlichting matig, te slecht om bij te lezen en een gemakkelijke fauteuil. Douche ook matig, weinig warm water op diverse tijden van de dag. Ontbijt prima, service prima en vriendelijk.
4 nachten verbleven in september 2018
Reactie van Best Western Red Lion Hotel op 7 nov 2018
Thank you for your feedback

8/10 – Goed

Alexandre, Bloomington

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One does not go to this hotel looking for modern facilities. So, coming here means tolerating some quirks, such as uneven floors, weird faucets in the bathroom, and an occasional light bulb flickering. Still, the hotel has plenty of charm and we had a very comfortable stay. The staff was also helpful, although they seemed a bit overwhelmed with the influx of guests. They were kind enough to keep our luggage while we were exploring Stonehenge but it took us 15 minutes to retrieve our bags. The location is great, with many restaurants nearby. The one thing to keep in mind is that many of the rooms face an internal courtyard with a bar and, on a Saturday night, it was hard to sleep early given the noise. So, I would recommend this hotel to a friend but also alert the friend about what to expect.
1 nacht verbleven in mei 2024

8/10 – Goed

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the historical aspect of the hotel. Very convenient to the center of town and the cathedral ..The staff was excellent. The dining was very good and the courtyard and its resident cat delightful. The only I didnt like was there is no lift to get to the upper rooms…the stairs were very narrow. Summer could be a bit hot as there is no AC but that is common in Europe and the Uk. Would definitely stay again.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Joong

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Received a room facing the street. The noise from passing vehicles (day and night) were too much to sleep. No sound proofing. No hot water for one night. I had to come back to tell again that this problem again before it was fixed. No working radiator for two nights. I was told that there was no room available to move. Yet, when I searched the hotel, the hotel showed availability.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Karen

2 nachten verbleven in april 2024

10/10 – Uitstekend

Francesca

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really loved the Red Lion, the whole place is truly well kept, the furniture and the decorations including the lovely framed prints are all amazing and the whole atmosphere is very welcoming and cosy. My room was very clean and reasonably spacious. I could not recommend the Red Lion more watmly. Very happy customer. Many thanks to the corteous staff too!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Audrey

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a great stay. It was a bit chilly in the room, but there was a plug in heater so it was fine. Great staff, good food and comfy bed. Thank you!
1 nacht verbleven in april 2024

10/10 – Uitstekend

linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet hotel great location. Lovely room , comfy bed. Bathroom good size but grouting to tiles need attention
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Maria

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is very old so things in the rooms dont work, like the lights, the water of the toilet never stops running, same with the showers, the rooms are not very clean specially the first one, that was the worse, unfortunately we had to sleep on that one cause there was no house keeping after 1pm, they moved us to 3 diff rooms, the first one was terrible, and dirty, the second one the bathroom light didnt work, and the shower didnt stop dripping, the Internet didn't work on neither one of the rooms, so if you expect to work dont stay there cause you wont be able to do so, unless you go to the bar and stay there. the Reception personnel were very friendly and nice, which was the Best part of the hotel.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Karl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed the history of the property and the friendly staff. The location could not have been any better. Highly recommend a stay here when visiting Salisbury.
2 nachten verbleven in april 2024

6/10 – Redelijk

Charlotte

Reisde met een groep
Negatief: Netheid
The hotel is very old and therefore very dated but we expected that. When we arrived despite specifying that we needed a twin room our room was set up as a double but the staff were really good and went to split the bed and gave us a complimentary drink. The room was spacious but I don’t think it had been cleaned. The sink had hairs in it and we had only one milk capsule which had a best before date of November 2023 so we weren’t able to have a hot drink. We went down to reception to ask for someone but no one was there.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Susan

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible experience. You couldn't make it up.
We were hoping for a quiet and relaxing stay, but both nights we were disturbed by a lot of noise (the manager tried to tell us it was drunken guests but that was not the case. to suggest this is insulting to the handful of guests that were staying. All were elderly and certainly not the type to roll in drunk at 2.45 am. It was staff and everyone who complained know full well this is the case. We were refused dinner on Saturday evening because the kitchen was closed for a function. We had not been warned about this, and had to venture out in the bitter cold, when all we wanted to do was eat at the hotel and hang around there for the evening. On Sunday morning, having waited 45 minutes for our breakfast, which we had prepaid for, we were told that the had run out of food, so we wouldn't be getting any breakfast. We complained, and have just received a full refund, however we are not at all happy with the way the manager swept most of our complaints under the carpet. Reading between the lines, she didnt want to antagonise the staff, all of whom seemed pretty unhappy in any case. I understand that the hospitality industry is having a staffing crisis, but this hotel will have a customer crisis soon, if they don't learn how to treat their paying guests properly.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Simon

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful historic hotel
Beautiful historic hotel. 800 years old so lots of wonderful features. Absolutely lovely staff. So friendly and helpful. It is in position A if you are visiting Salisbury. Would definitely return
2 nachten verbleven in januari 2024

6/10 – Redelijk

Grant

Zakenreiziger
Positief: Personeel en service
Good location but old hotel and needs a refurb. In my room the bin had not been emptied and there was a dirty used towel hanging on the back of the bathroom door.
1 nacht verbleven in december 2023

8/10 – Goed

John

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023

8/10 – Goed

Elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loads of charm and A CAT 🐈😺
The hotel is old but loads of character. Friendly staff and a gorgeous little black cat lives there. Bathroom was cold but it was the coldest night of the year so far. We were given a little extra heater that saved the next night for us. Lovely food and will definitely stay again
2 nachten verbleven in december 2023

8/10 – Goed

John

Positief: Netheid, personeel en service
2 nights in Salisbury for Christmas Markets
The hotel is situated in the centre of Salisbury, 5 minutes from local bus stops and 10-15 minutes walk from Salisbury Railway Station. Getting around Salisbury is easy as it is very much designed to walk with lots of safe crossing points. when we first arrived our room had no heating. Faith the receptionist was wonderful as she first checked to see if there were any heaters we could have. they were all in use so she upgraded us to a room she knew form experience was warm and cosy. Heating was an issue in the hotel and certainly needs looking at. the lounge and restaurant could be warmer, and their was a definite drop in temperature as you walked around the hotel passageways too and from your room. We ate in the evening and unfortunately they ran out of the food we ordered. As we had to change our mind the waitress did come back and advise us that she had credited us a main course, this again was excellent customer service. They are definitely short of staff in the hotel and this needs addressing as it will cause other guests to give them a lower rating. Staff did their very best in difficult circumstances however and were always friendly helpful and polite. I would stay at this hotel again and would recommend it to others. I do hope though that when we return the staffing and heating issues will have been solved.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location
All good brill for the Xmas market
2 nachten verbleven in december 2023

4/10 – Matig

Barry

Zakenreiziger
Negatief: Personeel en service
Poor night sleep and poor service.
Room was tired and needs a refresh. Bathroom was dirty and creaking. Checking in was told no food was available and the car park was full and I couldn’t use the car charger despite there only being one car in there that night and the following morning. One of the reasons I chose the hotel was the ability to charge. Outside street noise was loud and overall I had a very broken night sleep.
1 nacht verbleven in november 2023

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

William, West Hills

2 nachten verbleven in november 2023

6/10 – Redelijk

Chin Ann Martin

Reisde met partner
Positief: Personeel en service
Very accessible to most attractions and city centre. Rooms look old and tired, are in need of major renovations. No lift access and air-conditioning.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really run down
Really disappointed with this stay. The room was really run down and strong smell of mould or damp with no window that would open. No hairdryer in room and when asked for one the staff could not provide a solution. No breakfast, which staff failed to explain or mention. No customer service experienced!
1 nacht verbleven in november 2023

10/10 – Uitstekend

MARK

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Robert

1 nacht verbleven in oktober 2023

8/10 – Goed

Kiran

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Wenjun, Wittman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is good, from environment to friendly staff. Very happy staying here.
4 nachten verbleven in september 2023

4/10 – Matig

ROBERT

Reisde met een groep, Reisde met partner
Negatief: Netheid, voorzieningen
Noise from motorbikes in particular from the street below our room (84) was frequent, throughout both nights, and it sounded like the road was being used as a drag strip for hooligans. Unfortunately, it was unusually hot (30°C) during our stay and therefore in the non-air conditioned room, it was unbearably hot. The fan provided was totally ineffective, although a helpful staff member thankfully did provide a newer more effective fan for our 2nd night. The lift to upper floors was out of service which made it difficult for my wife and I having to climb 2 flights of stairs each time we needed access to the room. To be fair, I was not charged for 2 night's parking in response to my rather critical comments about our disappointing stay in Salisbury.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Billy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

6/10 – Redelijk

Tom

2 nachten verbleven in augustus 2023

8/10 – Goed

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of character and a great location. Breakfast excellent.
1 nacht verbleven in augustus 2023
Reactie van Reception op 13 aug 2023
Good evening Chris,We were happy to accomodate you and glad to hear that you enjoyed your stay. RegardsReception

10/10 – Uitstekend

Berni

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Gail

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This property was run down (hole in wall behind bed), bathroom water faucet spun around, paint chipping off of floor boards but worst of all was the service. They could not give us any wash clothes and then lied to us saying Europe doesn’t use them. They told use to use a hand towel or go buy our own. Guy at front desk when we checked out was appalled at what we were told and experienced and said manager would contact us. It’s been about 2 1/2 weeks and yet no word from them. I would not recommend this hotel.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Red Lion
Arrived at 3:30pm to be advised that our room wasn’t ready ?? Asked to wait and we would be advised when the room was ready. Waited 30 mins and thought I would check to be advised it was now ready. So much for being advised. We were going out that evening and wanted to get ready. The room was ok but had no soap or shower gel. The bottles were empty. Tried to sleep that evening but the noise until 3am was very loud. Appreciate this was a Saturday evening but no sound proofing left us very tired the next day. Overall disappointed
1 nacht verbleven in juli 2023

4/10 – Matig

Guy

Negatief: Netheid
Best Western please invest in staff & improvements
We arrived and were told our room wasn't ready hadn't been cleaned as did most other guests arriving at the same time. This was not a good start and we ended up having to use an uncleaned room to get ready to go out as were time limited. The staff did their best to help, but clearly were under-staffed and struggling. Service at the bar was slow and that was the general feel, with lots of new people not knowing what to do and little supervision coordinating things. Breakfast was a bit of a shambles, with little food available for the guests and what was there was coming out in drips, so we gave up on breakfast. The room when we got back from our event had been partly cleaned, but not effectively hoovered. The shower was pretty grim, the head is black with limescale and mould and the door didn't close properly. We were woken by pigeons/doves outside the window where some bird netting would be useful to prevent this. All in all we were pretty uninspired and likely won't return again.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Geir Ståle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisk å bo på Englands eldste hotell. Anbefaler å bestille english tre hvis man ønsker å oppleve den engelske følelsen.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, staff were great & good value for money
1 nacht verbleven in juli 2023

4/10 – Matig

Tim

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Staff did not properly notify me that they did not give me back my passport on checkin
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Martine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Red lion
Second time staying at the Red lion We have friends in Salisbury. So this suits us perfectly Had a nice room.hope to return
1 nacht verbleven in juni 2023

6/10 – Redelijk

J

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Sergio

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A lovely hotel in a perfect location.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Joshua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2023

10/10 – Uitstekend

Graham

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Jo-Ann

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Erwin, Kelowna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A unique place to stay with authentic old world charm. Helpful staff and an excellent full breakfast selection. A central walkable location to city highlights and transportation to Stonehenge. Wifi in the room was unavailable but overall, a great option.
1 nacht verbleven in juni 2023

4/10 – Matig

matthew

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023