The "lady" working at the reception was very unfriendly. I asked the price for a room, an then booked via hotels.com because it was cheaper and I'm taking part of the rewards program. Then she got so pissed off that she actually said in front of me (pretending to say it to herself and half to another customer at the bar): "Je deteste les gents comme ça!" - I hate people like this. Then she gave me the return money for the tax in the smallest coins (5 cents pieces) possible. Also, she made sure, that my room was furthest away from the parking and that my window would not face the parking so my motorbike would be unchecked for the night (we're talking Grenoble). There were other rooms available.