6/10 – Redelijk
Wendy
19 jan 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Extremely disappointing
Our third time at The Abbey Hotel. Our first time was in 2022 and it was just so charming we extended our stay to 7 nights. The lounge, meals and staff were wonderful as was our king bed room . Later on the same trip we met up with our children and returned to the Abbey which we were given a dingy room in need of refurbishing and felt a bit embarrassed as we told our adult children how wonderful it was. Last night was our 3rd stay and what a disappointment. I enquired if there were any king rooms available, mentioned we were return customers and I was told we were “already situated in a single-double room and all king rooms were occupied.” Okay… we dined in the extremely cozy bar, which we love and the food as always was very good. However the hotel room needed some attention. The pillows were flat and hard, towels thin and small and the furniture was in poor condition, dirty and stained. Completely unacceptable and easily ratified.
Staff at the breakfast room were stoical.
I mentioned our issues and very very poor night’s sleep to reception, who was apologetic and offered us an upgrade if we returned. Basically we have paid for 3 nights in unacceptable accommodations, which resemble a 2.5-3 star room rather than a 4 star which we paid. We are very saddened by this as we do love the location and personal touches of the hotel. We are very loyal clients and creatures of habit. We desperately wanted the Abbey Hotel to be a return place. Unfortunately the loyalty only ran one way
Wendy
1 nacht verbleven in januari 2024