Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
It is a nice home, nicely decorated, nice community pool, love the area. Second time staying at the reserve; first time stayed at a more expensive property with a SIGNIFICANTLY higher level of service-starting with the home access code. With the other property, it was sent to me in the home access instructions. This time, I had to call/text Turnkey. First time, I was given the wrong code. Before renting, I encourage you to keep in mind that this property offers a "starter supply" of things like towels and dishwashing/laundry detergent, etc. We spent the entire weekend (starting on day #1) washing towels because Turnkey refused to bring us more. In our previous stay, they quickly (and happily) brought us additional towels. They literally only provided salt and pepper, nothing else. No oil, no seasonings, and gave us only one dishwashing packet. Previous property had beach towels, hats, and toys! Not sure who cleans this property, but it was not very clean. We found candy under the nightstand and other stuff (candy and can of sunscreen) under the trundle bed-which barely fit in the space provided and was extremely difficult to pull out. Because the mattress is so big, we had to lift the twin bed to pull it out. Bed in the middle bedroom was lopsided. The cable situation heavily depends on your own subscriptions, so don't assume you'll be able to watch the local news or your favorite TV shows. It is complicated and annoying. They did not provide any instructions for the master bedroom TV, so you are left to just figure it out. Figured out that you need a 4K HDMI cord to be able to use your own device.