This was a short 2 night stay in Hocking Hills. Upon arrival to our rental, I immediately noticed a foul smell. I thought it was a dead mouse. There was a plug-in air freshener in the cabin to try to mask the foul smell. Upon further investigation, I saw mold in the main floor bathroom above the shower on the pine wood. This was mold that I could wipe away with my hand. I looked at the kitchen wall above the cupboards and noticed mold there too. I emailed Buffalo rentals on Friday evening after we got back to the cabin because the smell was still there. They denied that they received this email. I emailed again and they sent their maintenance man out to the cabin and he suspected the upstairs bathroom was leaking. After several emails and a phone call, they don’t listen to anything I have to say and deny everything! I was told that the black marks on the pine are from construction over 10 years ago and that the smell is from a dirty garbage disposal. This is not the case!
I really don’t like to complain but this 2 night rental was expensive. There should NEVER be mold with any rental but at this price, it should be spotless. I am immune compromised and really didn’t want to stay there but we had already paid. Now they are saying that they would have just moved us to one of their other (44) rentals. How would I ever know that they owned other rentals that they could have moved us to? You should never be treated the way this company has treated us.