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Beoordelingen van Hotel on Monroe, BW Signature Collection

2.5 out of 5
Hotel on Monroe, BW Signature Collection
2323 Monroe Avenue, Rochester, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 91 van 186 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 186 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 186 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 186 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 186 beoordelingen" "

8,8/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Walter, Mesa

Reisde met huisdieren, Reisde met familie
Positief: Netheid
Nice place. Easy and convenient entry all done via text. Only negative, couldn’t get the tv to work or reset the thermostat. Light switches in awkward position. Minor issues.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Bianca

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had ants all over my room, someone opened my door without knocking while I was asleep with my two little kids. Tried to contact but no luck.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Almando

1 nacht verbleven in maart 2024

8/10 – Goed

Jonathan, Austin

Positief: Netheid
Negatief: Personeel en service
Room was a little rough
1 nacht verbleven in februari 2024

8/10 – Goed

Walter

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

6/10 – Redelijk

Monica

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.
1 nacht verbleven in februari 2024

4/10 – Matig

Sara

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Usually love staying here but the room they gave me had no fridge, was still dirty and was connected to the Front desk area by a locked door.
1 nacht verbleven in januari 2024

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Sara

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Paul Douglas

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023

6/10 – Redelijk

Matthew

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys
1 nacht verbleven in december 2023

10/10 – Uitstekend

Adidjatou

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was great .
4 nachten verbleven in december 2023

8/10 – Goed

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kenneth

1 nacht verbleven in december 2023

10/10 – Uitstekend

Wilson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms was a pleasant surprise thought I was on HGTV - room appeared to be recently redone - good taste of furniture and arrangement -- bathroom wow - well done! Staff were very pleasant - would definitely come back!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Kenneth

1 nacht verbleven in december 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, comfort kamer
I'd rather than humans than heated toilet seats
If you're into a robot hotel of the future, this place is for you. There was not another human being on site the entire time I was there. This includes in the office or anyone on staff. Despite the office being well lit (with a "welcome" neon sign) when I arrived (7pm), the doors were locked and multiple rings of the doorbell went unanswered. After I finally discovered that there was some kind of automated key dispenser, I found a code (with no instructions) buried in my text messages. The touch screen on the key dispenser was finicky and poorly responsive. it took nearly 15 minutes in the dark to access my room key, of which there was only one. I wondered if perhaps the next day there would be a person in the office from whom I could get a second key, as I inevitably always lock mine in my room, but no: the entire time I was there I never saw a person in the office. The only person I *did* see was the driver of a bass-thumping car in the parking lot at 4:30am who only left when I opened my door and stared them down. I recieved texts & emails asking me how things were going and if I needed anything, but they were clearly automated becuase when I replied I never recoeved any responses back. The room was clean & clearly recently remodeled, but the heated toilet seat wasn't worth not having any human beings on site for assistance. I'd rather spend more money to pay a human being a living wage to be there when needed than save a few bucks being underserved by automated tools.
2 nachten verbleven in november 2023

10/10 – Uitstekend

david

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great little hotel!
The contactless check in took me for a loop. However, the place is very clean, cute, comfortable. The owner is great, spoke with him at check out. Breakfast is coffee, fruit and granola bars, nothing extravagant. Nice and quiet spot. I'll stay here again, next year!
2 nachten verbleven in november 2023

8/10 – Goed

Sara

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cute hotel
The hotel was clean and comfortable. My only complaint is the sliding bathroom door either came off its track, or got stuck, multiple times.
1 nacht verbleven in november 2023

8/10 – Goed

Jen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was modern, clean and the check in easy. We tried to reach the front desk multiple times while we stayed, but didn't get an answer neither through the telephone number nor expedia.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was pleasantly surprised by this little place!
Very conveniently located in a very nice area, nice staff, cute rooms! Such a great deal. Highly recommend Hotel on Monroe for your trip to Rochester. The only negative is the room is so small so the thermostat had a hard time regulating the temperature. The unit kicked on and off all night trying to adjust itself.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kelvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and updated rooms. Helpful and friendly staff.
1 nacht verbleven in oktober 2023
Reactie van Sam op 22 okt 2023
thank you

8/10 – Goed

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would stay here again.
It’s an older older motel that’s been fixed up, so you can hear all of your neighbors. But the price is good and the location makes it easy to get around and find places to eat. If you’re a person that doesn’t want to have to be social this is the place for you. You can check in and out and never see an employee at all.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mitchell

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room u was awsome
This hotel is very quaint. All new rooms, great staff. We had an issue with the thermostat and the owner came up in 5 minutes to fix it and was very polite about it.
2 nachten verbleven in oktober 2023

8/10 – Goed

Randal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

8/10 – Goed

Michelle

2 nachten verbleven in oktober 2023

8/10 – Goed

courtney

Positief: Netheid
1 nacht verbleven in oktober 2023

8/10 – Goed

Nancy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The stay here was fine. We found good restaurants nearby. The shower was great, the room small. The beds firm and comfortable- only 3 pillows and we had 2 people sharing each bed.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Kathleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very reasonably priced, clean, attractive room with lovely, large bathroom. The air-conditioning unit was VERY noisy, however, and made it difficult to sleep. Lots of places to eat close by.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Strange, unfortunate experience
Call me old-fashioned, but the idea of a hotel where there's no one on hand to greet you and answer any questions is not something I consider favorable in a hotel experience. For example, I would have liked to be able to ask someone for a remote control to replace the one missing from my room. I also happen to think that it's misleading to advertise that breakfast is included and only put a few plastic wrapped muffins in an empty lobby. From the pictures, you can see that they did a nice job fixing up an ageing property, but the fact that there was an odd smell, an empty beer can, and a random hair in the room detracted from the overall experience. I'm generally not the type to complain, but I feel like this information could be helpful to others. Were this hotel much less expensive than others, I would have been less likely to complain. People often say that you get what you pay for. Not the case here. I expected more.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Marianne

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in september 2023

4/10 – Matig

FBM

Reisde met familie
Negatief: Comfort kamer
It is a different place
Room was alright, bathroom sink plugged and had the standing water in it. No big deal I suppose, but they said they were going to fix it, but it was evident they never even made an attempt. I am not mad about the sink, I am disappointed that they said they were going to do something and never did. Then I found a bug in the room. It was a millipede, again no big deal, but between no one around to take care of a few minor hiccups, I would not stay there again.. There were some other things of course the bed was a bone crusher, the upstairs guys sounded like they were moving dead bodies all night, and the TV ... 3 remotes and no directions on which one to push first... Figured it out eventually but just too WOKE for me. Overall they were not bad places, management needs some work is all
1 nacht verbleven in september 2023

10/10 – Uitstekend

Rosemary

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great find!
Room and bathroom very clean and modern and shower was wonderful!! Definitely will stay again. Breakfast was limited.
1 nacht verbleven in september 2023
Reactie van Peter op 2 okt 2023
Thank you and we look forward to seeing you again

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a treasure for a quick stay. Clean updated and easy to access!!
1 nacht verbleven in september 2023
Reactie van Peter op 2 okt 2023
Thank you and see you on your next visit.

8/10 – Goed

Harvey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good clean
2 nachten verbleven in september 2023
Reactie van Peter op 2 okt 2023
Thank you.

10/10 – Uitstekend

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Peter op 2 okt 2023
Thank you !

10/10 – Uitstekend

Jamie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Ann M

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A gem of a hotel
Don't be taken back by the appearance of the hotel from the street. The hotel was accessible to restaurants, shopping and the interstate. The automated check-in was easy to use. We appreciated the modern, clean look of the room and bathroom. We loved that there was easy access to take our dogs out when it was necessary.
3 nachten verbleven in augustus 2023
Reactie van Peter op 2 okt 2023
Thank you and we hope to see you again.

2/10 – Ontzettend slecht

Sarah

1 nacht verbleven in september 2023
Reactie van Peter op 2 okt 2023
We apologize for the issues and are working to correct them.

6/10 – Redelijk

Manuel

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in september 2023

10/10 – Uitstekend

Seifu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all great place except AC is a bit dated and too loud
1 nacht verbleven in augustus 2023
Reactie van Peter op 2 okt 2023
Thank you and we are working on getting them to be a bit quieter.

6/10 – Redelijk

Briana

10/10 – Uitstekend

Paul, Ottawa

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Natalya

2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Nathaniel

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tried to get transferred to a different hotel or cancel and Expedia was no help and didn’t refund me people over the phone were close less
1 nacht verbleven in juni 2023
Reactie van Khia op 6 jul 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The management bent over backwards to make our stay memorable. 👍👍
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Anton

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The decor and service were great but a bit Spartan. The rooms could benefit from some kind of wardrobe because the clothing storage is sparse.
3 nachten verbleven in juni 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
3 nachten verbleven in juni 2023

4/10 – Matig

Tara

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The exterior of the property was super cute and parking was very easy. The interior of the room on first glance was nice as if it had been redone recently, nice light fixtures, bathroom looked good but then I looked up to the ceiling and saw huge cracks and a slumping ceiling as if the unit above was going to fall through and onto the bed. After taking off my shoes and walking around a bit I noticed that the floors were not very clean. The worst part by far was the loud noise that came from the external a/c unit and the super old mini fridge. They would both periodically kick on and off throughout the night waking me up each time. And when I opened the freezer portion of the fridge it was filled with mold. Pillows were also tiny and super uncomfortable. Lastly I did not see a single staff member during my stay, I tried to check out on Sunday morning and stood around waiting but never saw anyone so I just left my key in the room. Overall would not recommend.
2 nachten verbleven in juni 2023
Reactie van nicole op 30 jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.