Vakantie en citytrip naar Roches Noires

We stayed at West Island by Horizon Holiday. Robby was friendly and welcomed us warmly. Unfortunately, one of the rooms had a strong sewage smell that spread into the living room. Despite attempts to fix it, the smell remained, so we couldn’t use that room and had to share the remaining two. This negatively affected our overall experience. Robby was kind and helped us arrange for a chef to cook for us one evening - and he tried to fix the smell, though it could not be resolved. Perfect communication and service from Robby. There is a Infiniti pool near by, surroundings could maybe use renovation; broken wooden floor, loose tiles on floor with water undere Beautiful sunset view from pool and harbour. Apart from the smelling problem there’s nothing really wrong with the place itself but we don’t think the price matches the accommodation. Some items listed on Hotels.com were missing, including indoor slippers, bathrobes, and an iron. Restaurant closed. The gym charge extra for use.

The rooms are quite worn and would benefit from refurbishment, and there was some mould visible on the bathroom sealant, which was disappointing. Overall cleanliness could be improved, especially in the bathroom areas. The hotel is next to a very noisy street, and the windows are not soundproof enough, so you can hear almost every car, van, or lorry passing by, which makes it hard to relax. Breakfast was fairly average with a limited selection and nothing particularly memorable. However, the dinner was very good, with tasty dishes and good portions that stood out compared with the rest of the stay. There is no direct beach access, which may be inconvenient for guests hoping to walk straight from the hotel to the sea. The pool is very small with only a limited number of sun loungers, so it can be difficult to find a place to relax during busier times. With some updates to the rooms, better attention to cleanliness, improved soundproofing, and better pool and beach access, this could be a much nicer place to stay.

Excellent hotel with top staff

Mooi rustig en kleinschalig. Vriendelijk personeel. Schone ruime kamers.