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Beoordelingen van Sand Hotel by Keahotels

4 out of 5
Sand Hotel by Keahotels
Laugavegur 36, Reykjavik

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 790 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 1000 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

davinia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super
Prachtig hotel met zalige bedden in het hartje van Reykjavik. De kamers waren luxueus maar wel wat aan de kleine kant. Personeel is er super vriendelijk en behulpzaam. Balie wordt 24/24 bemand.
2 nachten verbleven in april 2022
Reactie van Eydís op 29 apr 2022
Dear Davinia, Thank you kindly for this great review! We are happy to hear that you enjoyed your stay with us and that our staff was so helpful during your stay with us. We hope to welcome you back soon. all the best, Eydís Assistant hotel Manager

8/10 – Goed

Natascha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede keuze
Hotel heeft een sfeervolle inrichting. Midden in het centrum. Wij hadden een standard double room met Queen size bed. Genoeg ruimte voor de overnachtingen en een nette douche. De bedden waren wel wat zacht. Het ontbijt is zeer goed en uitgebreid. Als je geen ontbijt bijboekt kan je bij de bakker naast het hotel ook zitten en ontbijten. De bar van het hotel is ook goed verzorgd. Je krijgt van de receptie een telefoon met internet zodat je die kan gebruiken voor google maps en andere info als je op stap gaat. Vanaf het vliegveld kan je een bus transfer regelen. Optie 1 is naar de busterminal en dan 15 minuten lopen naar het hotel. Wel lekker om even de benen te strekken. Of je kunt voor een meerprijs bij je hotel afgezet worden.
2 nachten verbleven in februari 2020
Reactie van Team Sandhotel op 19 feb 2020
Dear Natascha, We loved having you with us as well and we are thrilled to read your kind words. Thank you for sharing them. We hope to see you again soon! Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie ruime kamer, heerlijke douche, zeer comfortabel bed. Het ontbijt was prima, vers gebakken brood en frisse smoothie’s
1 nacht verbleven in oktober 2019
Reactie van ebe op 31 okt 2019
Dear Anonymous, Thank you for the kind review of your stay with us. We look forward to seeing you again in the nearest future. Best regards, Eva Björg Reception Manager

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in november 2018
Reactie van Rakel Ármannsdóttir op 6 nov 2018
Thank you for staying with us. We are happy to see that you enjoyed your stay and we would love to welcome you back one day.

10/10 – Uitstekend

Inge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good Hotel
3 nachten verbleven in mei 2018
Reactie van Birna. op 25 jul 2018
Thank you.

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is a small hotel with more personal service. The fact that is centrally located is also a problem as it doesn't have parking. If you rent a car, it is difficult to park. This brings you stress and you don't fully enjoy your time there as you need to be moving the car.
4 nachten verbleven in april 2024
Reactie van Zsófi op 3 mei 2024
Thank you for reviewing our hotel. We appreciate your feedback. Being so centrally located does some with advantages and disadvantages indeed. Parking can be challenging around the hotel however our front desk staff is always happy to give directions. We hope to see you again.

10/10 – Uitstekend

Manuel

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in april 2024
Reactie van Zsófi op 3 mei 2024
Thank you for the great review, we hope you will visit us again in the near future!

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay here! Room was very clean and ved was very comfortable. Lovely bathroom/shower. Wonderful continental breakfast!
1 nacht verbleven in april 2024
Reactie van Zsófi op 3 mei 2024
Thank you for taking the time to share your experience, I am glad you enjoyed your stay. Hope to see you again soon!

10/10 – Uitstekend

Lea

Positief: Netheid
7 nachten verbleven in april 2024
Reactie van Zsófi op 3 mei 2024
Thank you for the great rating, we hope to welcoming you soon again.

10/10 – Uitstekend

Johanna

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Great location, great room and comfortable bed.
1 nacht verbleven in april 2024
Reactie van Zsófi op 3 mei 2024
Thank you for this kind review, we hope to see you soon again!

10/10 – Uitstekend

Carter

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing and clean place in walkable reykjavik. Beware, there is no parking, you will be paying $20USD a day to park in a nearby garage.
3 nachten verbleven in april 2024
Reactie van Zsófi op 3 mei 2024
Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff go above and beyond to help. Breakfast was fantastic. I could eat the smoked salmon, mountain berries, and croissants everyday. We were also able to walk to all of the restaurants we ate at. Hotel is on a pedestrian street, but we did not rent a car, we took taxies where we wanted to go, as well as booked sightseeing day trips on busses. Do not miss the black beach.
6 nachten verbleven in februari 2024
Reactie van Zsófi op 22 apr 2024
Dear Jennifer,We thank you for your recent feedback and it’s great to hear that our team impressed you, we really strive to be as helpful as possible in order to deliver a great service that suits each and every guest. I will forward your feedback to our staff! We hope you visit us again soon and we look forward to welcoming you back!

10/10 – Uitstekend

Bernice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Amazing breakfast. Super shower. Comfy bed and amazing reception.
3 nachten verbleven in april 2024
Reactie van Zsófi op 12 apr 2024
Dear Bernice,Thank you for sharing your experience with us, I am delighted all our staff excelled and we are looking forward to hosting you again soon!

10/10 – Uitstekend

Walter, St. Catharines

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you drive, you need to find a garage.
1 nacht verbleven in april 2024
Reactie van Zsófi op 12 apr 2024
Dear Walter,Thank you for this great rating. It is advantageous to use the parking garages around the hotel indeed. We are very centrally located and street parking is can be difficult as in most cities.We hope to see you again at Sand Hotel.

10/10 – Uitstekend

Anne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff from check-in to getting bags in the hotel to room, asking for restaurant recommendations, printing a letter, etc. They were great! Room clean, comfortable. Loved the rain showerhead. Junior suite was roomy enough for our needs. Breakfast offered a great selection of fresh, healthy and tasty options plus great coffee and friendly service. Convenient location. Would stay here again.
2 nachten verbleven in maart 2024
Reactie van Zsófi op 12 apr 2024
Dear Anne,What fantastic comments to read, especially your kind words aimed to our staff. I will absolutely pass on your compliments to all our departments. We hope you visit us again soon and we look forward welcoming you back!

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All staff members were extremely friendly. Beds were very comfortable and the breakfast was excellent. If you’re looking for a place close to many attractions, this is the one! I’d for sure book a stay here again.
7 nachten verbleven in maart 2024
Reactie van Zsófi op 12 apr 2024
Dear Amber,Thank you for your wonderful and detailed review. We are glad that you loved your stay and your time in Reykjavik and that our staff were up to the high standards we set for ourselves.

10/10 – Uitstekend

Marvin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an awesome time here, hotel is very conveniently located, close to shops and attractions
2 nachten verbleven in maart 2024
Reactie van Zsófi op 2 apr 2024
Dear Marvin,It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!

10/10 – Uitstekend

Lawrence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at hotel extremely helpful. Perfect location right on main walk-only street. Great food!
3 nachten verbleven in maart 2024
Reactie van Zsófi op 2 apr 2024
Dear Lawrence,Thank you for taking the time to provide us with your feedback. I am very happy to read you enjoyed your time with us and hopefully we will see you again.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful
1 nacht verbleven in januari 2024
Reactie van Zsófi op 27 mrt 2024
Thank you for the great rating, we hope to see you soon again!

10/10 – Uitstekend

Alexandra

Reisde met partner
Positief: Voorzieningen
Great location, friendly staff, amazing bakery next door!
2 nachten verbleven in maart 2024
Reactie van Zsófi op 25 mrt 2024
Dear Alexandra,Thank you for staying with us and we appreciate your complimentary feedback. We hope to see you again soon!

10/10 – Uitstekend

Kristina

Reisde met familie
Positief: Voorzieningen
EXCELLENT LOCATION! Spacious room, friendly/helpful staff. We will return!
2 nachten verbleven in maart 2024
Reactie van Zsófi op 25 mrt 2024
Dear Kristina,Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback. We hope to see you soon again.

10/10 – Uitstekend

Rosemary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay at Sand Hotel. It is very conveniently located with lots of shopping and restaurants nearby. The rooms were super comfortable and quiet. The only downside was parking, which was a bit more difficult to find and then required walking with luggage for quarter of a mile.
1 nacht verbleven in maart 2024
Reactie van Zsófi op 19 mrt 2024
Dear Rosemary,Thank you for reviewing Sand Hotel. We are glad to hear that you had a memorable stay with us and hope to seeing you in the near future again.

10/10 – Uitstekend

Laurissa

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Zsófi op 19 mrt 2024
Thank you for the great rating, we hope to welcoming you again!

10/10 – Uitstekend

susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My only complaint is we had a room overlooking the street and it was noisy lTe
1 nacht verbleven in maart 2024
Reactie van Zsófi op 14 mrt 2024
Thank you for the feedback. Being centrally located does come with busy streets around indeed while having it's advantages as well. We hope to see you again!

10/10 – Uitstekend

linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, staff were friendly and helpful. I’d happily stay again.
2 nachten verbleven in maart 2024
Reactie van Sævar op 10 mrt 2024
Dear Linda,Thank you kindly for taking the time to leave a review. We are delighted to see that you enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Sævar

10/10 – Uitstekend

JERMEL

3 nachten verbleven in februari 2024
Reactie van Zsófi op 22 mrt 2024
Thank you for the great rating, we hope to see you again at Sand Hotel!

10/10 – Uitstekend

Austin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Qonderful stay in the middle of downtown Reykjavik alot of wonderul food within walking distance will be staying here again
6 nachten verbleven in februari 2024
Reactie van Sævar op 28 feb 2024
Dear Austin,Thank you for reviewing us, we are glad to see that you enjoyd your stay. We look forward to welcoming you back.Kind regards,Sævar

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sævar op 28 feb 2024
Dear Matthew,Thank you for rating us, we are glad to see that you enjoyd your stay. We look forward to welcoming you back.Kind regards,Sævar

10/10 – Uitstekend

Gail B

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Sævar op 28 feb 2024
Dear Gail,Thank you for rating us, we are glad to see that you enjoyd your stay. We look forward to welcoming you back.Kind regards,Sævar

10/10 – Uitstekend

Robert

2 nachten verbleven in februari 2024
Reactie van Zsófi op 22 mrt 2024
Thank you for the great rating, we hope to see you again at Sand Hotel!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
I wish I stayed at the other hotel...disappointing
My last impression of this hotel will be "disappointment" - just lots of little things that added up to a disappointing stay. The hotel comes so close to getting it right but so often fell short that the experience (for the not insubstantial price) was underwhelming to the point of regret - like I wished I stayed at my other hotel choice. We stayed in January so the weather was very cold. In my room, two of the three openable windows were broken and could not be closed so my room was always sub zero in temperature. Beware the "happy hour" in the bar where we had a drink the first night - the discount is minimal and the drinks over priced to start with. having to pay for a flat white coffee at breakfast is a joke (however filter coffee is free). The hotel is also really noisy with little insulation between rooms and floors. Wake up calls that are forgotten. Housekeeping aren't exactly quiet - when cleaning the neighbouring rooms I thought they were doing major renovations. Unsubtle and poor attention to little details that add up to a disappointing stay. Front desk staff I also found to be more happy with an argument about how you are wrong, rather than sorting out the issue that you're upset about. It's close to a lovely bakery, but other than that I wish I had stayed at that other hotel...
4 nachten verbleven in januari 2024
Reactie van Zsófi op 7 feb 2024
Dear Guest,Thank you for taking the time to review your recent stay at (hotelname). I am deeply saddened to hear that your stay did not meet your expectations. Please note that this is not up to our standards and I can assure you that I will use your comments to take action to prevent this from happening again. We highly value reviews from our guests in order to improve our service. At Sand Hotel it remains our main objective to deliver a high standard of customer service in order to deliver great experience, and we do apologise that on this occasion we failed to achieve that.We hope to get the another chance to impress you in the nearest future.

10/10 – Uitstekend

Rosemary

Reisde met een groep
Fabulous staff were helpful and their attitude was fabulous. Breakfast was very good. I would recommend you go there
4 nachten verbleven in februari 2024
Reactie van Zsófi op 7 feb 2024
Dear Rosemary,We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us and look forward to seeing you again!

10/10 – Uitstekend

Felicia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and helpful
4 nachten verbleven in december 2023
Reactie van Zsófi op 7 feb 2024
Dear Felicia,Thank you for your wonderful and detailed review. We are glad that you loved your stay and your time in Reykjavik and that our staff were up to the high standards we set for ourselves.

10/10 – Uitstekend

Janine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The concierge staff was excellent. They were very welcoming and assisted me with my tour and transportation reservations. The breakfast had something for everyone and the staff was immediately on top of every detail. I would suggest that the hotel offer early arrivers an early check in at no additional cost. It would improve the customer service.
4 nachten verbleven in januari 2024
Reactie van Zsófi op 7 feb 2024
Dear Janine,Thank you very much for this kind feedback. We are glad to hear our front desk staff has managed to impress you with our service. Special thank you for your suggestions. We hope to see you in the near future.

10/10 – Uitstekend

Kateryna

5 nachten verbleven in december 2023
Reactie van Zsófi op 7 feb 2024
Dear Kateryna,Thank you for the great feedback. We hope to see you soon again!

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Zsófi op 7 feb 2024
Dear Darren,Thank you for the great rating, we hope to see you soon again!

10/10 – Uitstekend

Ewan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
4 nachten verbleven in januari 2024
Reactie van Zsófi op 31 jan 2024
Thank you for the great rating, we hope to see you soon again!

10/10 – Uitstekend

Katelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
You are right in the center of town here, and the staff was so sweet and helpful. We missed the free breakfast, but it looked delicious! Beds were super comfortable and the room was clean. Super walkable and a lot around. Nothing bad to say here!
1 nacht verbleven in januari 2024
Reactie van Zsófi op 31 jan 2024
Thank you for sharing your experience with us, I am delighted all our staff excelled and we are looking forward to hosting you again soon!

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Definitely book!
Could not recommend this place more- amazing hotel, great location, comfy beds, beautiful breakfast. We were 3 adults and the room was massive. Love!
3 nachten verbleven in januari 2024
Reactie van Zsófi op 31 jan 2024
We loved having you with us as well and we are thrilled to read your kind words. Thank you for sharing them. We hope to see you again soon!

10/10 – Uitstekend

Randall

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Location
Great location, easy walking distance to many areas of Reykjavik. Very good breakfast and a really nice cafe right next door. Clean rooms, albeit a tad small, typically euro. A bit of street noise on the weekends.
4 nachten verbleven in januari 2024
Reactie van Zsófi op 31 jan 2024
Thank you for taking the time to leave a kind review of your experience at Sand Hotel. We are glad you enjoyed the service and location of our property and hope to see you again in the nearest future.

8/10 – Goed

Stefan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
4 nachten verbleven in januari 2024
Reactie van Zsófi op 23 jan 2024
Thank you for rating San Hotel, we hope to see you soon again.

10/10 – Uitstekend

Niamh

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Literally the most comfortable bed I’ve ever slept in. Breakfast buffet was . Staff were super helpful with getting outings booked.
2 nachten verbleven in januari 2024
Reactie van Zsófi op 23 jan 2024
We are glad we were able to impress you with our service and quality. We look forward to seeing you again in the nearest future!

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were all very friendly and helpful during our stay. The breakfast buffet offered a large variety of foods and everything was fresh. The hotel's location was ideal for walking around Reykjavik. It is close to everything. The rooms we had were small but had lovely amenities. We would recommend the Sand Hotel and we would stay here again.
3 nachten verbleven in januari 2024
Reactie van Zsófi op 23 jan 2024
Thank you for your lovely review, I will pass on your comments to our staff throughout the hotel. We hope you visit us again soon and we look forward welcoming you back!

8/10 – Goed

Daniel

Positief: Netheid
Hotel details
This hotel is classified as 4 stars, but consider the size of the room, it should not be one. Staff are excellent and helpful. Shower is great. Breakfast could run 30 min longer to 10:30. Hotel is on a “No cat sone”, watch out when you arrange your pick up service. Hotel location is excellent, good for shopping, sightseeing and dinning.
3 nachten verbleven in januari 2024
Reactie van Zsófi op 23 jan 2024
Thank you very much for the feedback, we appreciate it. I will make sure that your kind words are passed on to our staff. Our rooms are indeed rather matching the European size standard, which might feel a bit tighter for guests visiting from the US. We hope you will visit us again.

10/10 – Uitstekend

Alan Leon

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect in every way. Staff are friendly, knowledgeable and really helpful. Lovely self service breakfast with loads of smoked salmon, herring and fresh products from the in house bakery
4 nachten verbleven in januari 2024
Reactie van Zsófi op 23 jan 2024
What fantastic comments to read, especially your kind words aimed to our staff. I will absolutely pass on your compliments to all our departments. We hope you visit us again soon and we look forward welcoming you back!

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was perfect as a home base for our adventures. The room was quaint, the shower water pressure was on point, the staff was helpful and so friendly and nice. Its location allowed us to wing it as it was walkable to everything you could need with a fun, feisty vibe.
4 nachten verbleven in januari 2024
Reactie van Zsófi op 18 jan 2024
Thank you very much for this kind, detailed feedback. We were delighted to have you here and hope to see you again in the near future.

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Zsófi op 15 jan 2024
Thank you for the rating. We hope to see you soon again.

10/10 – Uitstekend

Nitzan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great gem of a hotel
Great stay, beautiful hotel, easy and central location, lovely and helpful crew and an excellent breakfast. I'd be happy to be back.
2 nachten verbleven in januari 2024
Reactie van Sævar op 10 jan 2024
Dear Nitzan,Thank you for leaving a review. We are delighted to see that you enjoyed your stay and we look forward to welcoming you back!Kind regards,Sævar

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for food, shopping, walking to harbor and museums. Great stay!
3 nachten verbleven in januari 2024
Reactie van Zsófi op 23 jan 2024
Thank you for staying with us and we appreciate your feedback. We hope to see you again soon!

10/10 – Uitstekend

Danette

Reisde met familie
Positief: Voorzieningen
This hotel is located in the heart of Reykjavik. It’s walking distance to many sites, restaurants and bars. The tour bus pick up is blocks away. The breakfast served at the hotel was great, the bakery next door Sanholt is amazing. I didn’t rent a car for our stay, we walked and booked tours. It worked out perfect. I would definitely stay here again.
4 nachten verbleven in december 2023
Reactie van Sævar op 10 jan 2024
Dear Danette,Thank you for leaving a review. We are delighted to see that you enjoyed your stay and we look forward to welcoming you back!Kind regards,Sævar