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Avis sur Reigate Manor

3 out of 5
Reigate Manor
Reigate Hill, Surrey, Reigate, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 114 avis sur 366." "
Note des voyageurs de 8 (Bien), d’après 154 avis sur 366." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 366." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 366." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 366." "

8,4/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Gerald, Knowlton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Notre chambre etait du cote de la rue et c'etait tres bruyant. Nous avons tres peu dormi. Les chambres sont mal insonorisees et la tele de la chmbre voisine a jouee jusqu'au petites heures du matin. Vraiment tres decus.
Séjour de 1 nuit en août 2022
Réponse de Reception Manager le 9 sept. 2022
Dear Guest,Thank you for your feedback on your recent stay.Apologies for the noise from the room next door, may I ask if you reported to any of our member of staff?Please do let us know when you wish to return and request a quiet bedroom so we could make sure you are allocated on the car park side.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Excellent

Odile, Dieppe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sur la route de l'Ecosse
Chambre confortable avec un lit extra large. Ventilateur en l'absence de clim. Seul bémol : la proximité de la route bruyante
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Louisa

Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 25 avr. 2024
Good morning Louisa,Thank you for your lovely review. I am glad you had a comfortable stay.Look forward to welcoming you again Kind regardsJayshreeFront Office Manager

8/10 Bien

Sophie

Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 16 avr. 2024
Dear Sophie,Thank you for your feedback. I am glad you had a pleasant stay.Kind regardsJayshree SharmaFront Office Manager

4/10 Médiocre

Leanne

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Reception Manager le 18 mars 2024
Dear Leanne,Thank you for your rating.You feedback is valuable to us. Would you like to tell us more regarding your recent stay for us to be able to provide the best customer service? Please contact us on hotel@reigatemanor.co.uk.Kind regardsJayshree SharmaFront Office Manager

8/10 Bien

Oliwia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From minuses - The property is a bit dated. If you stay at the ground floor the parking is just through your window so can be very noisy. There is no zebra crossing on the road and no pavement on the side of the road where the hotel is so it is a bit dangerous to cross the road if you need to walk down hill (to work or to the train station). From pluses - the staff is super friendly and helpful. The room has new tea, coffee and biscuits delivered every day. The breakfast is really nice with lots of options.
Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 16 avr. 2024
Dear Oliwia,Thank you for your pleasant feedback regarding the hotel.Your feedback is valuable to us. Please let us know when you are next staying with us and we will try allocating you to a quite room.Kind regardsJayshree SharmaFront Office Manager

10/10 Excellent

JUNE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We only stayed one night breakfast was very good
Séjour de 1 nuit en février 2024

2/10 Horrible

Kirsty

Séjour de 1 nuit en janvier 2024

8/10 Bien

Yankaday

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for 1 night at this hotel. Beds were truly comfortable. Dinner and breakfast were excellent! Highly recommend!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Naomi

Voyage en famille, Voyage en couple
Could do with a lick of paint as a bit dated. Easy check in and out. Staff friendly. Thank you
Séjour de 2 nuits en janvier 2024

8/10 Bien

Alexander

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Aimee

Séjour de 1 nuit en décembre 2023

8/10 Bien

H V

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jennifer

Séjour de 1 nuit en décembre 2023

8/10 Bien

Trevor

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Timothy

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Darrel

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Alf Endre

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Oyin

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Denise

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Martin

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Matt

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Check your BILL
It's been a bit refreshed but is a bit dated still. Room was ok, stain on the duvet cover which was a bit off putting. However - the real issue, buy a drink at the bar £6, I get another, get some food - and that when I noticed service charges suddenly being added without my approval and without any notification that they would include it! Next drink was nearly £8! I will be raising this with the hotel but be aware - I'm not impressed!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Lorraine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Met all basic requirements
Séjour de 2 nuits en octobre 2023

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Hotel with a very comfortable bed :-)
Great hotel - Clean, very comfortable, helpful/pleasant staff and an excellent night's sleep :-)
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Nic

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage en couple
We have been guests for over 2 years and on this last visit was superb! Undoubtedly significant dining changes specifically breakfast area. Amiss is an extreme customer service devotee and ensures her guests experience their morning beginnings with a smile and the best service. Much improvement to kitchen culinary staff food was fresh and delicious not dried up left overs like before a few months in spring. 5 stars
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

A W

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Adam

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Colin

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Judith Anne

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Mark Stephen

Séjour de 1 nuit en septembre 2023
Réponse de Reception Manager le 14 sept. 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Excellent

Tom

Séjour de 4 nuits en septembre 2023
Réponse de Reception Manager le 14 sept. 2023
Dear Tom,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

8/10 Bien

Michael

Voyage en couple
Les points forts : Personnel et service
Made to feel welcome by staff and enjoyed a pleasant stay. Would have preferred a dedicated shower cubicle in bathroom as getting in out of bath to shower was awkward and nearly fell backwards getting out
Séjour de 2 nuits en septembre 2023
Réponse de Reception Manager le 14 sept. 2023
Dear Michael,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.Please let us know you prefer a shower next time you wish to visit us so we can avoid the difficulty of getting into a bath.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Excellent

Theresa

Séjour de 1 nuit en septembre 2023
Réponse de Reception Manager le 5 sept. 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Bien

Theresa

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice place to stay
A great stay overall, our only slight complaint was that breakfast was not great although the room it is served in is full of character. Reception staff are very friendly and helpful
Séjour de 1 nuit en août 2023
Réponse de Reception Manager le 5 sept. 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We made a note regarding breakfast and see if there is anything we can do to make improvement. We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Bien

JOHN

Séjour de 3 nuits en août 2023
Réponse de Reception Manager le 31 août 2023
Dear John,Thank you for your feedback.Delighted to see you enjoyed your stay with us. We look forward to welcoming you back again soon!Best regardsGreta Thornton

8/10 Bien

mark

Séjour de 1 nuit en août 2023
Réponse de Reception Manager le 14 sept. 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

6/10 Satisfaisant

Suzanne

Séjour de 1 nuit en août 2023
Réponse de Reception Manager le 31 août 2023
Dear Suzanne,Thank you for taking your time on writing a feedback.Please accept our apology for not meeting your expectations this time. Hopefully we can welcome you again in the future and we can provide you a much better experience.Kind regardsGreta Thornton

10/10 Excellent

Oliver

Séjour de 4 nuits en août 2023
Réponse de Reception Manager le 27 août 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Bien

sarah

Séjour de 1 nuit en août 2023
Réponse de Reception Manager le 27 août 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

4/10 Médiocre

Tracy

Séjour de 1 nuit en août 2023
Réponse de Reception Manager le 22 août 2023
Dear Guest,Thank you for taking the time on writing a review.Please accept our apology for not being able to meet your expectations this time. We look forward to welcoming you again soon.Kind regardsGreta Thornton

2/10 Horrible

Barry

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recent stay
Our recent visit started on a bad note when the hotel tried to double charge us even though we had prepaid, the room was very noisy, there was an event on and I could not sleep. I had a terrible night sleep and woke up exhausted. The breakfast was average, not great. The hotel needs to do better. I will not be back ever again that is for sure.
Séjour de 1 nuit en août 2023
Réponse de Reception Manager le 20 août 2023
Dear Barry,Thank you for your feedback and appreciate you took your time to write your experience down online.I must admit, I am surprised by your review because upon check-out you stated you had a good stay. Regarding the pre-authorisation I do apologies on behalf of my team as it was clearly stated you pre-paid your bedroom. We only take pre-authorisation which means the funds are only on hold on your account and it got released straight away therefore you haven't double paid for the room. Please make sure you notify the hotel when there is an issue so we have a chance to take action. Kind regardsGreta Thornton

8/10 Bien

Sanghee

Séjour de 1 nuit en juillet 2023
Réponse de Reception Manager le 17 août 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Bien

Ruth

Séjour de 2 nuits en juillet 2023
Réponse de Reception Manager le 17 août 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Bien

Orla

Séjour de 2 nuits en juin 2023
Réponse de Reception Manager le 29 juin 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Bien

Jan

Séjour de 1 nuit en juin 2023
Réponse de Reception Manager le 29 juin 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

6/10 Satisfaisant

Katherine

Séjour de 1 nuit en juin 2023

10/10 Excellent

Yuqing

Séjour de 3 nuits en juin 2023
Réponse de Reception Manager le 20 juin 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Excellent

Sam

Séjour de 1 nuit en juin 2023
Réponse de Reception Manager le 20 juin 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager