We stayed at the hotel for 5 nights, and the staff is what made the stay special. The staff at the desk were very nice, always had a smile on their face and were eager and happy to help. Eliana was excellent and very kind and made our stay so much better. We really appreciate her kindness and professionalism. The cleaning staff were great too and very accompdating as we had our dog with us and I was able to coordinate the cleaning of our room as per our schedule. That was thoughtful too. The hotel is very close to everything and I enjoyed my morning walks to the lighthouse and the beach. Theh had all day coffee and tea available, which is hard to find nowadays when you have to pay for every little thing. I enjoyed their coffee machine at breakfast as well.
Great location in the heart of Sylvan Lake. The staff went out of their way to make sure we were taken care of and helped us with finding local activities to enhance our stay.
they had an event that took over the parking lot... a bike rally with DJ, while we didn't stay it definitely scared us away leaving the one night early. Not sure the idea to take over a parking lot moving all the vehicles to the street parking (which was marked and reserved at least) was a good idea... Probably the off sales that would be allowed was more of a concern. Might have been ok, like I say, we didn't find out.
Also did not get my emailled checkout receipt....
The charm of the inn starts with the manager, Zona and her courteous and friendly staff. I invite you to come and stay at the Inn, Experience what I felt, the warmth of their spirit and the character and quality of the place. Zona and her staff are to be highly commended for how we were treated. Thank you!
The hotel was very good with a pool, hot tub, friendly and helpful staff, great complimentary breakfast and clean spacious rooms. It was wonderful that it was within short walking distance of restaurants, pubs and the beach.
Huge room, good breakfasts, just little problem onbthe payment coz i book for 219 cad but it showing on my card 427,4 days after they took out 227 CAD on my card and the other 219 still showing pending. Overall the hotel is excellent
The property was fine I didnât like that there was not a fan in the bathroom and our initial check in process wasnât great I felt the clerk was trying to make me pay upfront for the hotel and the deposit when Expedia says you can pay at Checkout
There was only one person working at check in time at 4pm. The line to check in was out the door. The foyer is rather small and it was super crowded at check in time.