Dakterras

Beoordelingen van Hotel Alex Johnson Rapid City, Curio Collection by Hilton

4 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 594 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1003 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For as old as it is, it was very nice and clean. Rooms were updated, but still had some age showing. We stayed in the bridal suite but didnt know the jet tub wasnt working completely until we checked in.
1 nacht verbleven in mei 2024
Reactie van Patrick op 12 mei 2024
Thank you for your feedback and thank you for choosing to stay with us!!

10/10 – Uitstekend

Rich

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel!
2 nachten verbleven in mei 2024
Reactie van Patrick op 9 mei 2024
Thank you for choosing to stay with us! We are happy you enjoyed!!

10/10 – Uitstekend

anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Takes you back in time to the 1800s.
3 nachten verbleven in april 2024
Reactie van Masen N. op 7 mei 2024
Anthony, we appreciate your feedback, and we're happy that you've enjoyed your stay with us. We pride ourselves on preserving our historic nature within Rapid City, while also providing an excellent experience for our guests. We hope that you have a fantastic rest of your day, and wish you safe travels!

10/10 – Uitstekend

aimee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area around the hotel is nice and walkable. Check-in was easy and the restaurant downstairs was great! The view from the rooftop bar is fantastic too.
1 nacht verbleven in april 2024
Reactie van Masen N. op 1 mei 2024
Aimee,Thank you for your feedback and thank you for being a wonderful guest. We're glad you enjoyed your stay and we hope to see you again. Thank you for staying with us; have a fantastic day, and safe travels!

10/10 – Uitstekend

Cyril, Memphis

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent front desk agent!
1 nacht verbleven in april 2024
Reactie van Masen N. op 29 apr 2024
Dear Cyril,We appreciate your feedback and we are overjoyed to hear that you had a wonderful experience with us, namely the front desk staff. We pride ourselves on being the first memory you have when you check in, and the last when you check out. Thank you again, and have a fantastic day! Safe travels!

10/10 – Uitstekend

Corinne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful!
1 nacht verbleven in april 2024
Reactie van Masen N. op 29 apr 2024
Thank you for your feedback and thank you for staying with us. We're glad to see you enjoyed your stay, and we hope to have you again. If you have any additional information and/or feedback you'd like to share with us, please feel free to reach out. Thank you and have a fantastic day!

6/10 – Redelijk

Dorota

1 nacht verbleven in april 2024
Reactie van Masen N. op 16 mei 2024
Dorota, we thank you for your feedback, and we greatly appreciate you staying with us. We would love to hear more about your stay, and if you feel so inclined, please let us know. Thank you and have a fantastic day!

6/10 – Redelijk

Sara

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The common areas of the hotel, lobby, hallways, even elevators were very nice, cozy, and interesting. The room itself was disappointing. It was VERY small, as was the bathroom - so small that two queen beds, as is basically standard in the US, wouldn't even fit, so two doubles were used instead. They were comfy, but everything was just way too small. The bathroom basically had no countertop. The room would be great for a single person with one bed, but that's it. Unfortunately, we won't be back, which is a bummer because the common areas are cool.
2 nachten verbleven in april 2024
Reactie van Masen N. op 23 apr 2024
We apologize for the sizing within your room, and we understand the frustrations when amenities seem too small. When the hotel underwent renovations in the 1960s to add private plumbing for every single room, some sacrifices regarding space had to be made. We appreciate your stay with us, and we hope you have a wonderful rest of your day. Safe travels!

10/10 – Uitstekend

David

1 nacht verbleven in april 2024
Reactie van Patrick op 12 mei 2024
Thank you for your feedback!!

10/10 – Uitstekend

Katie

2 nachten verbleven in maart 2024
Reactie van Patrick op 12 mei 2024
Thank you for your feedback!!

10/10 – Uitstekend

Joette

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Masen N. op 23 apr 2024
Thank you for providing feedback, and we're glad you enjoyed your stay with us. Have a wonderful day, and safe travels!

10/10 – Uitstekend

Brad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One of the best hotel stays I’ve had. Wonderful staff. Thanks Patrick at front desk. Cool neighborhood and lovely city. Rapid City very cool.
2 nachten verbleven in april 2024
Reactie van Masen N. op 23 apr 2024
Thank you for providing us with input regarding your stay! Our staff strive to make everybody's stay perfect, Patrick being a perfect example as such. We're glad you got to enjoy yourself at our hotel while experiencing our lovely city. Have a wonderful day, and safe travels!

10/10 – Uitstekend

JOHN

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The downtown propert. Excellent rooftop experience. Shout out to Bailey! The downtown view from above. Hey, George Washington at the corner, say no more.
3 nachten verbleven in april 2024
Reactie van Mitch M (GM) op 19 apr 2024
Thank you for your review!I'm glad you enjoyed your stay, and experience at Juniper at Vertex. I will pass this on to Bailey!Safe travels.

10/10 – Uitstekend

Janet

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff!
1 nacht verbleven in april 2024
Reactie van Mitch M op 19 apr 2024
Thank you for the review!I love to see recognition of our amazing team here. I'm glad you enjoyed your stay.Safe travels.

10/10 – Uitstekend

Adam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a unique and interesting hotel. It has historic and kind of kitschy details, but the rooms and amenities are very nice for an older hotel. The walls are a bit thin, so you can hear adjacent noise in rooms. Parking is not very convenient, unless you pay for valet. Staff was very friendly. The hotel and nearby dining options are very good.
3 nachten verbleven in april 2024
Reactie van Mitch M op 19 apr 2024
Thank you for the review!Happy to hear you enjoy the historic charm. We love that you had positive things to say about our wonderful team. We hope to see you again!Safe travels.

10/10 – Uitstekend

Joe

Reisde met partner
Positief: Personeel en service, voorzieningen
Nice place to stay in downtown Rapid. We enjoy the off season here best because there aren’t as many people.
1 nacht verbleven in april 2024
Reactie van Mitch M op 19 apr 2024
Thank you for the review!I am thrilled that you spend your off seasons with us, and we hope to see you again!

8/10 – Goed

Debora

5 nachten verbleven in april 2024
Reactie van Masen N. op 29 apr 2024
Thank you for your feedback, and thank you for staying with us. If you have any additional information you'd like to share with us, please feel free to reach out. Thank you, and have a fantastic day!

6/10 – Redelijk

Lawrence

Reisde met familie
Positief: Netheid, personeel en service
The rooms are very small. The guest rooms bathrooms needed to deep cleaned, especially the bathroom. If you really look you will see the baseboards dirty, black prints all over the door, tile needed a good cleaning. The shower curtain was not wide enough for the bathroom which led to water on the bath roomn floor. Very oddly small shower curtain. The Customer service at the front desk is very good! Especially the person checking me in. They have a nice rooftop with great drinks. Overall the property has a unique old time feel.
2 nachten verbleven in maart 2024
Reactie van Mitch M op 19 apr 2024
Thank you for your review!I am happy our front desk was friendly, and you enjoyed your time on the rooftop!We are working on a complete remodel towards the end of 2024 which will remedy a lot of the issues you mentioned. Safe travels!

8/10 – Goed

Andrew

2 nachten verbleven in maart 2024
Reactie van Erik ~ FOM op 28 mrt 2024
Thank you for Choosing the Hotel Alex Johnson. We are glad to hear you enjoyed your stay with us. We hope next time you stay with us we are able to change your 4 rating to a 5. Safe Travels!

10/10 – Uitstekend

Katina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Erik ~ FOM op 28 mrt 2024
Thank you so much for your excellent rating. We appreciate your stay with us and hope to see you again in the future. Safe Travels!

10/10 – Uitstekend

Steven

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff.
5 nachten verbleven in maart 2024
Reactie van Erik ~ FOM op 28 mrt 2024
On behalf of the entire staff at the Hotel Alex Johnson, I want to thank you for taking the time to fill out our online survey. We are delighted you enjoyed your time with us and appreciate the feedback. We will share your scores, comments, and compliments with our staff members to ensure we continue to provide great service and amenities to all of our guests. Our staff are exceptional and I will make sure to get in touch with them regarding your experience. Thank you again and hope to see you in the future on your next trip to Hotel Alex Johnson! Safe Travels!

6/10 – Redelijk

Neal

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Erik ~ FOM op 28 mrt 2024
Thank you for your stay with us. We hope to see you again in the future. Safe Travels.

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Erik op 13 mrt 2024
Thank you for your amazing review. Glad you enjoyed what we do here at the Hotel Alex Johnson. Safe Travels!

10/10 – Uitstekend

Carlos, Anaheim Hills

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Erik op 13 mrt 2024
Thank you very much for the great review. I am happy that we were able to provide great service to you!

10/10 – Uitstekend

ROSELIE, MASTIC

1 nacht verbleven in maart 2024
Reactie van Erik ~ FOM op 28 mrt 2024
5 out of 5, WOW!!! I am happy that you had a great stay with us!

2/10 – Ontzettend slecht

Judith

1 nacht verbleven in maart 2024
Reactie van Erik ~ FOM op 28 mrt 2024
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 – Uitstekend

Son

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in februari 2024
Reactie van Erik op 13 mrt 2024
Thank you for the Great Review!

10/10 – Uitstekend

Janie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything at the Alex Johnson is wonderful. The hotel staff went out of their way to correct the problem that was created by my use of Expedia. I will never use Expedia again. Use the hotel’s website or call the property, I do not believe my outcome would have been the same at some other properties. The Alex Johnson went above and beyond to make me a happy guest.
1 nacht verbleven in februari 2024
Reactie van Mitch M op 23 feb 2024
Thank you so much for the kind words, Janie! I'm thrilled to hear my team was able to accommodate, and you were able to enjoy your stay. I will definitely pass this on to the Front Desk team and we hope to see you again soon!Cheers,

10/10 – Uitstekend

Emily

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the old atmosphere and the originality of the rooms. It is also haunted, so I would have loved to stay on the haunted floor just to see if I can get an experience.
1 nacht verbleven in februari 2024
Reactie van Mitch M op 23 feb 2024
Thank you, Emily! I am glad you enjoyed your experience. We would be happy to have you on the haunted floor next time you visit! Cheers,

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The fire alarm as I checked in was exciting
1 nacht verbleven in februari 2024
Reactie van Mitchell McKeithan op 23 feb 2024
Thank you for the good review Gordon! I'm glad you appreciate our mission for fire safety at the Hotel... :)

6/10 – Redelijk

Matthew

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in februari 2024
Reactie van Mitch M op 23 feb 2024
Thank you for your Review. Please dont hesitate to elaborate on your experience!

6/10 – Redelijk

radu

1 nacht verbleven in februari 2024
Reactie van Erik ~ FOM op 28 mrt 2024
I am so glad you chose us for your stay. We hope to see you again in the future. Hopefully next time we can turn that 3 into a 5 rating. Safe Travels!

10/10 – Uitstekend

Dan

1 nacht verbleven in februari 2024
Reactie van Erik ~ FOM op 28 mrt 2024
Thank you for sharing your experience at the Historic Hotel Alex Johnson. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with our staff, to continue to inspire and motivate them to deliver exceptional customer service.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Date night
Really nice rooms
1 nacht verbleven in februari 2024
Reactie van Erik ~ FOM op 12 feb 2024
Thank you for your recent stay with us. We are grateful that you enjoyed our Hotel and we look forward to your future stays as well. Safe Travels!

2/10 – Ontzettend slecht

Jeni

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
We had no hot water and motel wouldn’t/couldn’t refund anything because we booked with you
Reactie van Erik ~ FOM op 3 feb 2024
I am sorry that you had some difficulty with the hot water. luckily maintenance was able to get it up and running fast. We hope to see you again on the next trip through our area. Safe Travels

2/10 – Ontzettend slecht

Craig

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not recommended. Poor visit.
Beds were dirty, bed sheets had stains.Carpet needs to be shampoo. Room service did not change them.valet staff was friendly. Beds were suppose to be queen size. Beds were only double size. Check out staff was rude. Hard to comunicate with. Room over all size is smaller than advertised. Room was over priced also. Would not recommend staying here in the future. I am requesting a full refund.
3 nachten verbleven in januari 2024
Reactie van Erik ~ FOM op 29 jan 2024
Thank you for reaching out to us and calling the hotel, I am glad that we could clear up the confusions that may have taken place during your stay. We look forward to your stays in the future.

10/10 – Uitstekend

Sylvia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and attentive.
9 nachten verbleven in januari 2024
Reactie van Erik ~ FOM op 25 jan 2024
It is great to hear that you enjoyed your stay with us and that we could provide service that you appreciated. I will be sure to let our staff know of your kind words!

10/10 – Uitstekend

Lance

Reisde met familie
Wonderful Hotel
1 nacht verbleven in januari 2024
Reactie van Erik ~ FOM op 21 jan 2024
Thank you so much for your recent stay with us and we hope to see you again soon!

10/10 – Uitstekend

Lucinda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Erik ~ FOM op 21 jan 2024
Great to hear that you had an enjoyable stay with us. Hope to see you again soon!

10/10 – Uitstekend

Payton

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Erik ~ FOM op 21 jan 2024
Woo Whooo. 10 out of 10! We appreciate your rating! Glad to hear you had a good stay with us!

10/10 – Uitstekend

Geral

Positief: Netheid, personeel en service
Cynthia at front desk was very courteous and professional
1 nacht verbleven in januari 2024
Reactie van Erik ~ FOM op 21 jan 2024
Thank your for your kind words. I will pass this along to Cynthia. See you the next time you are in our neck of the woods. Safe Travels!

10/10 – Uitstekend

Spencer

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Deadwood Great Service
Iron Horse Inn is a classic Deadwood Hotel...rustic, cowboy charm with excellent downtown location. Sheri at front desk is forever helpful and there is a great little breakfast spot, The Wooden Nickel.
1 nacht verbleven in januari 2024
Reactie van Erik ~ FOM op 21 jan 2024
While I appreciate the kind words I must say it is for the wrong Hotel. We are the Hotel Alex Johnson. Safe Travels and we hope to host you in the future!

10/10 – Uitstekend

Joel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Erik ~ FOM op 4 jan 2024
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 – Uitstekend

Tazkia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Erik ~ FOM op 4 jan 2024
Thank you for the Great Review. Hope to see you again soon!

10/10 – Uitstekend

Rachel Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Erik ~ FOM op 21 jan 2024
I am so glad that you enjoyed your stay with us. We hope to see you again in the future!

2/10 – Ontzettend slecht

Robinson

1 nacht verbleven in januari 2024
Reactie van Erik ~ FOM op 21 jan 2024
I am sorry that you didn't enjoy your stay with us. Please let us know if there is anything that we can do to make the stay you had with us better. We do hope to see you again in the future.

10/10 – Uitstekend

k

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Erik ~ FOM op 4 jan 2024
It is so great to hear when we are doing a great job! We are very happy that you enjoyed your stay with us! Thank you so much and we hope to see you again soon!

8/10 – Goed

Shauna

1 nacht verbleven in december 2023
Reactie van Erik ~ FOM op 4 jan 2024
Hope to see you again soon!

8/10 – Goed

Melinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Erik ~ FOM op 4 jan 2024
Glad to hear that your stay with us was enjoyable!

10/10 – Uitstekend

julie

1 nacht verbleven in december 2023
Reactie van Erik ~ FOM op 4 jan 2024
We are so glad that you enjoyed your stay with us. We hope to see you again soon. Safe Travels!