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Beoordelingen van Legendary Hotel Hella

2.5 out of 5
Legendary Hotel Hella
Thrudvangur 6, Rangárþing ytra, South Iceland

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 68 van 255 beoordelingen" "
Gastenscore: 8 - Goed. 116 van 255 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 255 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 255 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 255 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
De kamer was basic. Een lift voor de koffers zou handig zijn. Personeel kon vriendelijker.
1 nacht verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Van buiten ziet het er slecht uit. De sfeer binnen is redelijk op de ontbijtruimte na. Het ontbijt viel ons tegen. De kamer was ruim de douche erg verouderd en de douchekop stuk. Vriendelijk personeel.
1 nacht verbleven in december 2018

6/10 – Redelijk

brenda

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prettig doorreis hotel.
Kamers zijn gedateerd, wel schoon en ruim. Het ontbijt is prima. Ligt naast pompstation/ winkel/ snack- en broodjes zaak ineen.!
1 nacht verbleven in december 2017

2/10 – Ontzettend slecht

anat

3 nachten verbleven in september 2023

6/10 – Redelijk

Carl

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property was very outdated and carpets in hallway were stained & filthy, also kitchen was way under staffed, only 1 women trying to keep up entire dinning area by herself. This for the 3 nights I spent there.
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Laura

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

shira

2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Ondrej

1 nacht verbleven in september 2023

10/10 – Uitstekend

Lance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Lei

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is showing the wrong room pictures and description under the Family suits. The description and the pictures said “ separate bedroom, one living room’, actually they put all three beds in one room and the young reception person told me that he doesn’t know why the management put different room picture to make like one suit. It’s dishonest and cheating. He also doesn’t provide any manger or boss contact info, just said the boss will be back in 2 months. Very poor experience.

2/10 – Ontzettend slecht

Stephen

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No rooms available
Booked my room in April 2023 for a one night stay in august. When I arrived I was told that there was no room available and that they had a “cabin” I could stay in with my wife. The cabin had a pallet for a front step a painted cement floor with 3 fold out beds and a dank odor. I told them That I would make other arrangements and left. Still awaiting a refund.
Front step
This was to be my room since the hotel was filled
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Erika

Reisde met familie
This hotel canceled on us the day we were supposed to check-in. Quite a frustrating experience coming off a five hour hike to find that we no longer had a place to stay for the evening. While Expedia customer service was able to help us find new accommodations, the only available property was a glamping resort nearby. And, while we were thankful to have something, this was quite a frustrating inconvenience for our trip. Additionally when we had told a few locals about our experience, they had mentioned that they have heard of similar experiences with Hotel Hella. All-in-all 0/5 stars. Stay away from this place.
4 nachten verbleven in augustus 2023

4/10 – Matig

Emma

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very disappointed with our stay, various problems which I shall list. Firstly the rooms are very dated from 70's unlike their revamped foyer and not at all soundproofed you can hear people walking around and talking. Immediately told only the foyer TV worked none of the room ones worked apparently. Our window did not close, noisy playground nearby and a car alarm kept going off at 5am one morning right outside. First night fire alarm went off at 11.30pm and no staff on site to sort out, also an annoying white flashing ceiling smoke alarm so had to wear eyemask to sleep. The light switches are linked to the plug sockets on one side of the room so my phone did not charge overnight which was pretty irritating. Shower cubicle very small with no cover over drain so was terrified of dropping items. No bathmat provided so used hand towels that they took away and didn't replace. On our three night stay the breakfasts just got worse and worse. No vegan dairy alternatives, and no teabags! Only coffee, awful herbal fruit tea and very watered down orange juice. Rubbery cold crepes if you were lucky to get there at the right time. Lukewarm meats and sliced cheese or toast and melon slices that's about it. The only good points were beds were comfy and hot water for shower plentiful, I would not recommend this place, our honeymoon did not feel special and I found the lack of even having teabags really very poor.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr gute Übernachtung in Hella
Schönes, sauberes & gepflegtes Hotel. Sehr gutes Frühstück und eigenes Bad am Zimmer - in Island nicht selbstverständlich. Zimmer waren auch sehr sauber und ruhig - Hella als Ort ist winzig. Das personal war sehr freundlich und ehrlich (Handy vergessen gehabt..) Wir haben zwei Nächte im Hotel verbracht und würden definitiv wieder kommen.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Søren

1 nacht verbleven in juli 2023

8/10 – Goed

SURYANARAYANA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good area
1 nacht verbleven in juli 2023

6/10 – Redelijk

John

Positief: Netheid
.
4 nachten verbleven in juli 2023

6/10 – Redelijk

Joel

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The staff was very nice and helpful. The building itself is older and needs some maintenance. A few things from our room, 1) the blackout curtains didn't cover the whole window which makes it difficult to sleep during the Icelandic summers - you will need a eye mask, 2) Our shower knob was broken off but it still worked, 3) smoke detector had tape over in a few places and 4) our sheets had some type of orange/brown stain on them.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Chongan

Negatief: Netheid, personeel en service
Avoid this as much as you can!!! Their reservation system is a MESS!!!! They evicted us because they don’t have room available, and ask us to call Expedia at their lobby. Like this is non of their business :) Expedia customer service not able to reach out to them and we have to KINDLY ASK for them to pick up the phone (avoid the time when they are getting tip from another customer) :) Yes, they blamed us for ask them to pick us the phone when they are checking out another customer. So far the WORSE hotel experience ever!!! They want us to deal with all the situations and to appreciate everything they do for us. If you book the room when they have available, you are their god. If you got unlucky when they are not available, them you are a bug.
1 nacht verbleven in juli 2023
Reactie van Legendary Team op 5 jul 2023
Chongan did not stay with us and managed to book very last minute (already after the check-in time), by mistake. Expedia was informed that this reservation must be cancelled, and it was cancelled. Still this person decided to write many reviews everywhere that our service is bad.

10/10 – Uitstekend

Auður Jóney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mjög gott
Þetta var mjög þæginlegt og cosy hótel, við vorum mjög ánægð
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Michael

Reisde met partner
Negatief: Personeel en service
I was asked by Expedia to comment on how the check process went. Well, there was no check-in, at all. Although we paid the room in advance through Expedia, upon arrival the receptionist told us the hotel was fully booked and our booking was confirmed only "due to an error in the hotel's system". They had us wait for about 45 minutes to see whether there was no cancellation on a room (we were offered coffee and tea as consolation) and then we were asked to look for another accommodation. This all happened late in the day, at about 9:00 pm! Luckily we managed to find another place to spend the night. We are now hoping for a speedy return of our money.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Philip

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The property is tired. Better accommodation across the road and it’s cheaper too. Which we had booked there
1 nacht verbleven in juni 2023

8/10 – Goed

Sydney

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Lei

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place.
Nice room clean, tidy and comfortable. Good breakfast and reasonably priced
1 nacht verbleven in mei 2023

6/10 – Redelijk

Jonna

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property was old and things were broken. Walls were full of holes and you could see where previous furniture had been.
1 nacht verbleven in maart 2023

6/10 – Redelijk

Flaminia

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Nel complesso ok anche se la struttura da fuori sempre abbandonata. Assolutamente da rifare la facciata. Lato positivo staff gentile e disponibile

8/10 – Goed

Róbert Karl

2 nachten verbleven in maart 2023

6/10 – Redelijk

Georgene

Positief: Netheid, comfort kamer
Clean but nothing special
Little hotel in a tiny town. It was kind of deserted and the on-site restaurant was closed so needed to go across the street for an average dinner. Hotel clean but small rooms and tiny bath. Breakfast was so so. Staff was friendly when you saw them, but overall a very average experience.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Abdul Hamid

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2022

8/10 – Goed

Monique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms nice, but hallway carpet needs to be replaced. Smelled a bit funny, but rooms didn’t and were spacious.
2 nachten verbleven in september 2022

10/10 – Uitstekend

Tin Chia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

8/10 – Goed

Liora

3 nachten verbleven in september 2022

8/10 – Goed

Garima

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
We received a fantastic room, so overall happy with this hotel. Room size was very large.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Arnaldo

2 nachten verbleven in augustus 2022

4/10 – Matig

Wei

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is more like guesthouse, not really a hotel even it has quite number of rooms. It is much over priced compared with Stracta Hotel cross Route 1. It’s mattresses were in very poor condition and soft.
2 nachten verbleven in augustus 2022

6/10 – Redelijk

Istvan, morton grove

Reisde met familie
Positief: Netheid, personeel en service
The room has no microwave and refrigerator but the breakfast is good
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Cláudia

1 nacht verbleven in augustus 2022

8/10 – Goed

Heini

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
all works good
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Rose Mary

1 nacht verbleven in augustus 2022

6/10 – Redelijk

allan

1 nacht verbleven in augustus 2022

8/10 – Goed

David Tak

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Susan

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The location was convenient for southern Iceland. The staff was very friendly. There's gas, groceries and a bakery within walking distance.
4 nachten verbleven in juli 2022

8/10 – Goed

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place. Immediate area was just okay.
1 nacht verbleven in juli 2022

8/10 – Goed

Lorena Perea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La habitación que nos dieron para 4 estuvo enorme y muy acogedora, el baño no me gusto por que se salía el agua por todas partes, desayuno muy bueno
1 nacht verbleven in juli 2022

8/10 – Goed

Eric

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, friendly staff. Good breakfast buffet
5 nachten verbleven in juli 2022

10/10 – Uitstekend

Neil

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The highlight was the friendliness and helpfulness of the staff. They were just wonderful.
3 nachten verbleven in juli 2022

8/10 – Goed

Jose

2 nachten verbleven in juli 2022

8/10 – Goed

Haraldur

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022