Hi Marjolein, thanks so much for taking the time to provide us your rating! We sincerely appreciate it, and hope to see you again in the future!

Hi Marjolein, thanks so much for taking the time to provide us your rating! We sincerely appreciate it, and hope to see you again in the future!

Thanks so much for your 5/5 rating! We hope to host you again in the future. All the best for the rest of your travels!

Thanks so much for your stay and your review! Our team are incredibly appreciative, and we hope to host you again when you're next in Queenstown. Take care!

Hi Andrew, thanks so much for taking the time to provide us your feedback! We sincerely appreciate it, and hope to see you again in the future!

Thank you Joy! We really appreciate you taking the time to provide us your review. We hope you enjoyed your time in New Zealand!

Thank you very much for your kind review! We hope we helped you get the most of your time in Queenstown. All the best in your next adventures!

Thank you very much for your kind review! We hope we helped you get the most of your time in Queenstown. All the best in your next adventures!

Hi Jeffrey, thanks so much for taking the time to provide us your feedback! We sincerely appreciate it, and hope to see you again in the future!

**For any future guests**This guest wanted a private room but booked a dorm as we did not have any available. She requested a refund but was not given one so she did not stay with us as she did not want a dorm bed.

Thanks so much for your stay and your rating! Our team are incredibly appreciative, and we hope to host you again when you're next in Queenstown. Take care!

Thanks for taking the time to give us a review score. We're Sorry you didn't enjoy your stay. I have looked at your reservation and it appears you did not have any interactions with any of our staff over the entirety of your stay other than on check-in and check-out and you have not provided any feedback in the review. We have also inspected the room and guests that have been in the room after you have also not mentioned anything untoward. We're really unsure what went wrong as this review is way below our average as one of the best rated hostels in New Zealand. For future stays it really is best to talk to reception if you have any issues as we cant fix all of the ones we're not made aware of.

Thanks so much for your stay and your kind rating! Our team are incredibly appreciative, and we hope to host you again when you're next in Queenstown. Take care!

Thank you very much for your rating! We hope we helped you get the most of your time in Queenstown. All the best in your next adventures!

Hi Marja! Thank you for your feedback. We aploigse that you did not enjoy your stay with us. Booking a bed in a dorm room means that you share with other people, maybe booking a private room would suit you best. Regarding the noises from other people/heatpump, we do offer free ear plugs at reception. It is a shame that you did not mention any of this at the time because we would have been able to help. We hope you still enjoyed your time in Queenstown!

Thanks so much for taking the time to provide us your feedback! We sincerely appreciate it. All the best in your next adventures!

Thanks so much for your stay and your review! We are glad you enjoyed the lake front views and facilities at the hostel. Our team are incredibly appreciative, and we hope to host you again when you're next in Queenstown. Take care!

Thank you Leah! We really appreciate you taking the time to provide us your review. We hope you enjoyed your time in New Zealand!

Thank you very much for your kind review! We hope we helped you get the most of your time in Queenstown. All the best in your next adventures!

Glad to see you enjoyed your stay with us! Hope to see you again in the future.

Thank you Edna! We really appreciate you taking the time to provide us your review. We hope you enjoyed your time in New Zealand!

Hi there! Thank you for providing your feedback. We're very sorry that the cleanliness of your room was not up to our usual standard, and we're currently investigating where our cleaning process went wrong. If you ever return to us in the future, please feel free to bring things like this to our attention during your stay so we can rectify it for you immediately. All the best for your future travels!

Thanks for the lovely feedback. Hope to see you again in the future. The Absoloot Team :)

Thanks for your lovely feedback. Hope to see you again in the future. The Absoloot Team :)

Hello Ah Peng, Thank you for your review and your stay. Please note that you booked a room with no kitchen. We do have a guest kitchen with a tunning view of the lake that was availble for you to use however. We also clearly state on all of the booking sites, as well as our own, that we have no parking. Please make sure you read the facilities of each accommodation provider that you book with to avoid expecting something they do not provide.

Thanks for your lovely feedback. Hope to see you again in the future.The Absoloot Team

Thank you so much for your wonderful feedback! Glad to hear that you enjoyed your time with us. We hope to see you again in the furture! The Absoloot Team

Thanks so much for staying with us - hope to see you again in the future!

Hi Rebecca, thanks for staying with us. Unfortunately we have one of the oldest working elevators in Queenstown, and whilst it is in good working condition, we do limit the use after-hours to avoid any unnecesary incidents when we are not available.

Thanks so much for your review! We're not fans of the roadworks on our street either, but thankfully this will all be completed by March 2022, so hopefully this will never be an issue again for a future stay!

Thanks for your great feedback! Hope to see you again! The Absoloot Team!

Thanks so muh for your stay and your review - hope to see you again in the future!

Thanks so much for your stay and your review! Have a great day, and hope to see you again in the future!

Thanks for staying with us Paul - we're stoked to host you, and hope we helped you get the most from your Queenstown experience. All the best!

Thanks so much for your stay and your review Sandy! Being in the center of Queenstown and right on the lake front has it's advantages, but unfortunately downtown nose can sometimes be one of them. We do have double glazed windows and free ear-plugs available though, so make sure to keep your windows closed and ask at reception for earplugs for your next stay! :)

Hi Ash! Thank you for the wonderful feedback! Glad you enjoyed your stay and hope to see you in the future. Absoloot Team

Thanks Leah, stoked you enjoyed our hostel!

Hey! Thank you for your wonderful feedback! Glad to hear you had a great stay with us. Hope to see you again in the future. All the best Sara Holland Reception Manager

Hi Suzie! Thanks for the great feedback! Hope to see you again in the future. All the best Sara Holland Reception Manager

Hello Paulina, Thank you very much for your review. We really appreciate your feedback. After investigating your issues with our staff I have been informed that the sheets that we replaced for you were slightly stained (biggest apologies for that) however, I can assure you they were not dirty. They had been washed and dried thoroughly. I have also been informed that you asked for new sheets after our reception staff had gone home and did not want our night manager, who was on call, change the sheets for you. There was other guests in your room and one sleeping in the bed above you and unfortunately we cannot see anything that happens to fall onto your bed after we have finished housekeeping, however, if you had have mentioned this issue to us or let our night manager help with your sheets, we would have been able to solve this problem for you too, no problem. I ask that if any guests have an issue, please let us know before you leave as we are unable to fix issues we do not know about. As for the ducks outside, I'm afraid bird noises are a part of New Zealand and it's amazing nature - This is why New Zealand is so special. I can assure any guest that there are no ducks in the rooms though! People passing on the street is part and parcel of any accommodation with a location as good as ours. We are very happy you enjoyed the rest of your stay though and thank you for mentioning our staff and our beautiful kitchen!

Hi Abbie! Thanks for your great feedback! Glad you guys enjoyed your stay. Hope to see you in the future! All the best

Thanks for your stay and your review! Have a great day!

Hey Chris - so stoked you enjoyed your stay and our Queen room. Definitely our best rooms in the hostel if a private room is what your after - what a view! Hope to see you again in the future :)

We hope we helped you get the most out of your Queenstown experience!