Good:
- The hotel grounds are very pretty, especially at night.
- The food was good, we especially liked the buffets.
- The pool, swim-up bar, and cabanas were nice and relaxing.
- Housekeeping was top-notch, came twice a day and left us "towel sculptures" with flowers
No-so-good:
- The beach was full of algae and there were no aquatic activities available other than paid excursions
- The theater, main bar (inside the ship), and lagoon were all closed for renovations
- The dinner buffet was only open 1 night
- The evening entertainment was mostly just musicians
- Our "butler service" was pretty mediocre (unable to make us dinner reservations, brought us wine without a bottle opener, etc.)
Bad:
Upon check-in, the hotel staff scheduled us for a "special welcome breakfast" and "free massage". The "special welcome breakfast" was actually the usual breakfast buffet but accompanied by a hotel salesperson who gave you some sales pitch over breakfast! Fortunately we suspected something like this was coming and asked if we could skip the "welcome breakfast". This made the hotel staff look at each other nervously, say "well we can't give you the free massage if you don't do this", but eventually let us go. Then the same hotel staff who was overly friendly at check-in wouldn't even say hi after that. This kind of devious sales BS at a supposed "all-inclusive" resort is unacceptable!
