Een buitenzwembad, parasols bij het zwembad en ligstoelen

Beoordelingen van Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4 out of 5
Viva Azteca by Wyndham, A Trademark All Inclusive Resort
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 422 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 333 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1002 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Andres David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great accommodation and nice/ safe area. The rooms are exactly as shown online. The staff in super friendly and the kids club is out of this world amazing, special thanks to all the ladies at the kids club Joally, Marilu, Anna, Janet & Sara. You guys made our vacation even more enjoyable by entertaining and being so nice to our kids!
19 nachten verbleven in juli 2023
Reactie van Customer Care op 15 aug 2023
Dear Andres David, Thank you so much for your kind comments about Viva Azteca by Wyndham published on Expedia. It is a pleasure to read that you envoyed your stay at our property. Your comments about the friendliness of our staff motivate us to provide an even better service to our customers and we will be certain to pass along your kind praise to our kids’ club staff.We look forward to welcoming you back at Viva Azteca by Wyndham. Kind regards, Customer CareViva Azteca by Wyndham.

8/10 – Goed

Rena

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The first all-inclusive hotel I’ve ever been to that did not refill the fridge in the room. Staff is absolutely incredible.
9 nachten verbleven in mei 2024
Reactie van Customer Care op 14 mei 2024
Dear Rena, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be absolutely incredible.We apologize for any inconvenience you experienced with the fridge not being refilled during your stay. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Dawn Marie

Positief: Netheid, personeel en service
8 nachten verbleven in maart 2024
Reactie van Customer Care op 12 mei 2024
Dear Dawn Marie, It is a pleasure to receive your 5 points review on Expedia. Thank you for letting us know that you had a great stay at Viva Azteca by Wyndham. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Azteca by Wyndham.

6/10 – Redelijk

Yating

Positief: Netheid, personeel en service
Overall, it was decent, but food could be better in the buffets and restaurants! All of the staff were lovely!
6 nachten verbleven in april 2024
Reactie van Customer Care op 6 mei 2024
Dear Yating, Thank you for taking the time to share your feedback with us.We appreciate your comments regarding the food quality, and we will certainly take them into consideration as we strive to improve our offerings for future guests. Your input helps us to continue enhancing the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience at Viva Azteca by Wyndham. Best regards, Customer Care Viva Azteca by Wyndham.

6/10 – Redelijk

Slavisa

4 nachten verbleven in april 2024

10/10 – Uitstekend

INEZ JULIA

Beautiful resort, tons to do, excellent food, excellent service. Loved all the staff, servers, bar tenders, room service, especially the activity and nightly entertainment team- Giselle, Christopher, Michel, Isaac, Jemeni, Ariel, etc.
5 nachten verbleven in april 2024
Reactie van Customer Care op 6 mei 2024
Dear INEZ JULIA, Thank you for your glowing review! We are thrilled to hear that you had a wonderful experience at Viva Azteca by Wyndham and that you enjoyed the variety of activities, excellent food, and top-notch service. It is fantastic to know that our staff made your stay memorable. We will be sure to pass along your compliments to the team! We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future!Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic resort. Every room is within easy access of the restaurants, pool, and beach. Spoilt for choice. Definitely recommended!
5 nachten verbleven in april 2024
Reactie van Customer Care op 6 mei 2024
Dear Stuart, Thank you for your wonderful review! We are delighted to hear that you had a fantastic experience at Viva Azteca by Wyndham and that you found everything easily accessible. It is great to know that you enjoyed the variety of amenities and dining options available to you. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future! Best regards,Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Alejandro

Positief: Netheid, staat van de accommodatie en faciliteiten
It was a beautiful resort.
4 nachten verbleven in april 2024
Reactie van Customer Care op 4 mei 2024
Dear Alejandro, Thank you for sharing your feedback with us. We are thrilled to hear that you found Viva Azteca by Wyndham to be beautiful. Providing a stunning and enjoyable environment for our guests is one of our top priorities, and we are glad to hear that we succeeded in this aspect during your stay. We hope you had a wonderful experience overall and that you created lasting memories during your time with us. We look forward to welcoming you back for another fantastic stay in the future. Best regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Alicia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I appreciate so much that this property had a day camp for children from 9am to 6pm. The staff were so engaged with the children. My daughter enjoyed making crafts, going to the beach for sports, having pool and movie time with other children. I felt so safe leaving my daughter in their care. I can't thank the staff enough.
4 nachten verbleven in april 2024
Reactie van Customer Care op 4 mei 2024
Dear Alicia, Thank you for taking the time to share your feedback with us. We are delighted to hear that your daughter enjoyed the Vivito’s Club and that our staff provided engaging activities and a safe environment for her. Ensuring the well-being and enjoyment of our young guests is a top priority for us, and we are glad to hear that we met your expectations in this regard. We truly appreciate your kind words and will be sure to pass along your compliments to our staff. It was a pleasure having your family stay with us, and we hope to welcome you back for another memorable experience in the future. Warm regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Andrea

Positief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Customer Care op 28 apr 2024
Dear Andrea, Thank you for your positive rating about your stay at Viva Azteca by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Roela P.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well maintained. Easy access from the pool to the beach and it is safe.
6 nachten verbleven in april 2024
Reactie van Customer Care op 28 apr 2024
Dear Roela P., Thank you for your feedback in regards to your recent stay with us at the Viva Azteca by Wyndham. We are glad to hear that you found the property well-maintained and appreciated the easy access from the pool to the beach. Your safety is our priority, and we are pleased to know you felt secure during your stay. We value your input and hope to welcome you back soon! Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

delphine delmas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un hôtel à taille humaine, calme et d'une propreté irréprochable. Le personnel est aux petits soins, toujours aimable et souriant. La nourriture est très bonne. La clientèle est en majorité italienne. La plage est belle, beaucoup de transats à disposition, malgré des sargasses malheureusement en nombre (on connaissait le risque...)
8 nachten verbleven in april 2024
Reactie van Customer Care op 28 apr 2024
Chère Delphine, Merci d'avoir pris le temps de nous faire part de vos impressions de votre récent séjour à l'hôtel Viva Azteca by Wyndham. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel. Nous sommes heureux que nos installations propres et notre personnel attentionné aient contribué à rendre votre séjour agréable. Nous sommes désolés pour les désagréments causés par les sargasses sur la plage. Nous espérons avoir le plaisir de vous accueillir à nouveau au Viva Azteca by Wyndham. Cordialement! Customer Care Viva Azteca by Wyndham.

6/10 – Redelijk

Keila

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was clean and helpful MOST of the time I didnt care for the beer at the resort so I went to grab my own 6pk, to get a bucket of ice was like pulling teeth no one wanted to give me. Finally I told the bartender I was upset and he gave me a bag of ice for me to put my 6pK in!!! The food was okay 5/10...
5 nachten verbleven in april 2024
Reactie van Customer Care op 26 apr 2024
Dear Keila, Thank you for taking the time to share your feedback at Viva Azteca by Wyndham. We are glad to hear that you found the property clean and that you received helpful service most of the time. However, we apologize for the inconvenience you experienced with obtaining ice and the quality of the beer. Your comments have been noted, and we will address these issues with our team to ensure that they are rectified.We appreciate your honesty and hope that despite these challenges, you were still able to enjoy your overall experience with us. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Todd

5 nachten verbleven in april 2024
Reactie van Customer Care op 12 mei 2024
Dear Todd, Thank you for your positive rating about your stay at Viva Azteca by Wyndham.We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Sabrija

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place Quality of food wasn’t that great!
7 nachten verbleven in april 2024
Reactie van Customer Care op 24 apr 2024
Dear Sabrija, Thank you for your feedback. We are glad to hear that you enjoyed your overall experience at Viva Azteca by Wyndham. However, we apologize if the quality of the food did not meet your expectations. Your comments are valuable to us, and we will use them to improve our dining offerings for future guests. We hope to have the opportunity to welcome you back and provide you with an even better experience. Best regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Mayra, Bakersfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall it was a fun memorable trip. The food was not best I would definitely recommend making reservations with Xul Ha restaurant.
4 nachten verbleven in april 2024
Reactie van Customer Care op 24 apr 2024
Dear Mayra, Thank you for your review. We are delighted to hear that you had a fun and memorable stay at Viva Azteca by Wndham. Your feedback about the food is appreciated, and we are glad to know that you enjoyed dining at Xul Ha restaurant. We will take your recommendation into consideration to further enhance our guests' dining experiences. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Sonia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the emtertainment group they know how to entertain the guests from early afternoon to late at night, they work ao hard and they go above any beyond.
5 nachten verbleven in maart 2024
Reactie van Customer Care op 21 apr 2024
Dear Sonia, Thank you for taking the time to share your positive experience at Viva Azteca by Wyndham! We are delighted to hear that you enjoyed the entertainment provided by our team. They indeed work tirelessly to ensure our guests have a memorable experience throughout the day. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future! Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Susanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Customer Care op 21 apr 2024
Dear Susanne,Thank you for awarding us a perfect 5-star rating on Expedia! We are thrilled to know that you had such a fantastic experience at Viva Azteca by Wyndham. Your satisfaction is our priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards,Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Katia M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Care op 21 apr 2024
Dear Katia M, Thank you so much for taking the time to leave us a perfect 5-star rating on Expedia! We are delighted to hear that you had a wonderful experience with us. If there is anything specific that made your stay memorable, please feel free to share it with us. We look forward to welcoming you back at Viva Azteca by Wyndham for another fantastic stay in the future.Best regards, Customer Care Viva Azteca by Wyndham .

8/10 – Goed

Silvia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons beaucoup aimé l'hôtel (pas trop grand). La piscine et la plage sont agréables et il y a suffisamment de transats. La plage est nettoyée. Le buffet pourrait être plus varié et dommage que la salle soit partiellement fermée. Les snacks à la piscine ne sont pas bons.
3 nachten verbleven in april 2024
Reactie van Customer Care op 17 apr 2024
Chère Silvia,Nous vous remercions sincèrement pour vos commentaires sur votre récent séjour au Viva Azteca by Wyndham. Nous sommes ravis d'apprendre que vous avez apprécié nos installations, notamment la piscine et la plage, et que vous avez trouvé nos chaises longues adaptées à votre repos.Nous apprécions vos observations sur la variété du buffet et la qualité des snacks à la piscine. Nous prenons sérieusement en compte vos suggestions et les prendrons en considération pour améliorer l'expérience de nos clients à l'avenir.Nous espérons sincèrement que vous envisagerez de nous rendre visite à nouveau afin que nous puissions vous offrir une expérience encore plus satisfaisante.CordialementCustomer CareViva Azteca by Wyndham

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very courteous and helpful. Close enough to downtown to walk and very safe. Great dining. Well trained and skilled staff. Multi lingual and lots of entertainment at the hotel.
7 nachten verbleven in april 2024
Reactie van Customer Care op 17 apr 2024
Dear Jessica,Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience with us. It is wonderful to know that you found our staff helpful and that you felt safe and enjoyed our dining options. We take pride in our well-trained and skilled team members, and we are delighted that you appreciated their service. We are also glad you enjoyed the entertainment options at the hotel. We look forward to welcoming you back at Viva Azteca by Wyndham for another memorable stay in the future!Best regards,Customer CareViva Azteca by Wyndham

8/10 – Goed

Terence James, Brampton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice mellow property. Great customer service & friendly staff. Staff are very quick with service & cleaning. Perfect beautiful beach. Fun water sports included. Great pool side snack bar - yummy food & food variety. Most toilets though didn't flush very efficiently - weak water pressure. Food dishes could be hotter. Very impressive entertainers & shows - very hard workers! Overall, great little resort with nice chill beach vibes.
6 nachten verbleven in maart 2024
Reactie van Customer Care op 17 apr 2024
Dear Terence, Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you enjoyed your stay at Viva Azteca by Wyndham, excellent customer service, and friendly staff. Your comments regarding the toilets and food temperature have been noted, and we will address these areas for improvement. We are glad you had fun with the included water sports and enjoyed our poolside snack bar. It is wonderful to know that you found our entertainers and shows impressive. We appreciate your review and hope to welcome you back for another relaxing beach vacation in the future.Warm regards,Customer CareViva Azteca by Wyndham

10/10 – Uitstekend

CARLOS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Instalaciones de fácil acceso e inclusión de rampas para discapacitados
2 nachten verbleven in april 2024
Reactie van Customer Care op 17 apr 2024
Estimado Carlos,¡Gracias por su excelente calificación y sus amables palabras! Nos complace saber que nuestras instalaciones fueron de fácil acceso para usted y que apreció nuestras rampas para discapacitados. En Viva Azteca by Wyndham, nos esforzamos por brindar un ambiente inclusivo y accesible para todos nuestros huéspedes. Esperamos recibirlo nuevamente en el futuro.Saludos cordiales,Customer CareViva Azteca by Wyndham

8/10 – Goed

Juan Sebastian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Customer Care op 7 apr 2024
Dear Juan Sebastian, Thank you for your positive rating about your stay at Viva Azteca by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Samanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very nice and well maintained. The staff was very helpful and spoke both English and Spanish so it was nice to speak both languages. I can’t wait to go back!
4 nachten verbleven in maart 2024
Reactie van Customer Care op 7 apr 2024
Dear Samanda, Thank you for your wonderful review! We are so glad you enjoyed the property and found our staff helpful and bilingual. We aim to create a comfortable and welcoming environment for all our guests, regardless of their language preference. We are looking forward to your next visit and cannot wait to welcome you back at Viva Azteca by Wyndham!

6/10 – Redelijk

Yulia

10 nachten verbleven in maart 2024
Reactie van Customer Care op 26 apr 2024
Dear Yulia, Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

pedro antonio aguirre, Palm Bay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place I will be back
2 nachten verbleven in maart 2024
Reactie van Customer Care op 2 apr 2024
Dear Pedro Antonio Aguirre, Thank you for taking the time to share your feedback with us regarding your recent stay at Viva Azteca by Wyndham. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that you enjoyed your time at our property. We look forward to welcoming you back for another fantastic stay in the future. Warm regards, Customer Care Viva Azteca by Wyndham.

6/10 – Redelijk

Mandy & Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Care op 7 apr 2024
Dear Mandy & Mike, Thank you for your positive rating about your stay at Viva Azteca by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Robert Allen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a terrific resort. Food and entertainment wonderful. No complaints.
7 nachten verbleven in maart 2024
Reactie van Customer Care op 1 apr 2024
Dear Robert Allen, Thank you for your glowing review! We are delighted to hear that you had a good time at Viva Azteca by Wyndham. Your satisfaction is our top priority, and we are happy to know that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! Best regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Jacqueline Marie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is great, most of the staff is friendly and the property is in good shape. It is a smaller property but very nice. Pros: clean, good food, great beach Cons: there is a limited verity of food and staff is either unwilling or unable to veer from the menu. Only allowed one pool towel per day. You can’t even trade in your wet towel for a dry one.
7 nachten verbleven in maart 2024
Reactie van Customer Care op 1 apr 2024
Dear Jacqueline Marie, We appreciate your feedback on your recent stay. It is great to hear that you found our hotel to your liking, with friendly staff and well-maintained facilities. We have taken note of your comments regarding the dining options, we will certainly look into ways to improve in these areas. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even better experience in the future at Viva Azteca by Wyndham. Warm regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

MICHEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super Hôtel, une plage magnifique le personnel étaient tous adorables, le lit un vrai bonheur seul problème… l’insonorisation des chambres horribles sinon au top
9 nachten verbleven in maart 2024
Reactie van Customer Care op 28 mrt 2024
Cher MICHEL, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.Nous sommes ravis de lire que vous avez trouvé notre hôtel superbe, avec une plage magnifique. Vos compliments sur notre personnel adorable nous vont droit au cœur, et nous sommes heureux que vous ayez apprécié le confort de votre lit. Nous sommes désolés d'apprendre que vous avez été gêné par l'insonorisation des chambres. Votre retour est précieux, et nous prendrons en compte votre commentaire pour améliorer nos installations.Nous espérons avoir le plaisir de vous accueillir à nouveau au Viva Azteca by Wyndham lors de votre prochaine visite, et nous vous remercions encore pour vos aimables mots. Cordialement, Customer CareViva Azteca by Wyndham.

6/10 – Redelijk

CHERYL

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Food was terrible no matter what time you went to eat. Nothing was labeled for those with allergies to nuts and not many employees spoke english to ask.
4 nachten verbleven in maart 2024
Reactie van Customer Care op 25 mrt 2024
Dear Cheryl, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had with the food during your stay. Your feedback is valuable, and we will address this issue with our culinary team to ensure improvements are made. Regarding the lack of labeling for allergies and language barriers, we apologize for any inconvenience caused. We will work on enhancing our communication and allergy awareness to better accommodate our guests' needs. We appreciate your insights, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience at Viva Azteca by Wynhdam. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Cory Vaughan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our visit
6 nachten verbleven in maart 2024
Reactie van Customer Care op 25 mrt 2024
Dear Cory Vaughan, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your visit with us. If there are any specific highlights or aspects of your stay that you particularly enjoyed and would like to share, we would love to hear about them. We hope to have the pleasure of welcoming you back again at Viva Azteca by Wyndham in the future. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Dennis, TROY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Azteca was a great facility and all the people that work there Awesome! We travel to this area twice a year.
8 nachten verbleven in maart 2024
Reactie van Customer Care op 25 mrt 2024
Dear Dennis, Thank you for your wonderful review. We are thrilled to hear that you had a great experience at the Azteca by Wyndham and that you found our staff to be awesome. We look forward to welcoming you back for many more enjoyable stays in the future. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Daniel

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Si tienes un hij@ con alguna discapacidad, Personal humano del hotel es increíble, hicieron todas las adecuaciones para mi hijo con Autismo, nos trataron como reyes y se preocuparon hasta de su alimentación, una calidad humana que dudo que encuentren en otro lugar, estado en hoteles de lujos y ninguno como el equipo de Viva Resort y sobre todo el Azteca, desde los gerentes hasta el personal de aseo, muchísimas gracias por todo el cariño y detalles,
Reactie van Customer Care op 24 mrt 2024
Estimado Daniel, Nos alegra mucho saber que su experiencia en Viva Azteca by Wyndham fue excepcional y que nuestro equipo hizo todo lo posible para que su hijo se sintiera cómodo y atendido durante su estancia. En Viva Resort by Wyndham, nos esforzamos por ofrecer un servicio humano y de calidad a todos nuestros huéspedes, y es gratificante saber que lo logramos con usted y su familia. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darles la bienvenida nuevamente en el futuro. Salduos cordiales. Customer Care Viva Azteca by Wyndham.

4/10 – Matig

Daniel, New York

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room and hallway had mold everywhere; food was very mediocre
7 nachten verbleven in maart 2024
Reactie van Customer Care op 24 mrt 2024
Dear Daniel, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We apologize for the issues you experienced with mold in your room and hallway, as well as for the quality of the food. Please know that we take your concerns seriously and will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in meeting your expectations. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were pleasantly surprised when we arrived at this resort it was small and cozy, and absolutely gorgeous
4 nachten verbleven in maart 2024
Reactie van Customer Care op 24 mrt 2024
Dear Karen, Thank you for sharing your experience! We are delighted to hear that you were pleasantly surprised by our resort's ambiance and beauty. We strive to provide a cozy and enjoyable environment for all our guests. We hope to welcome you back soon for another wonderful stay at Viva Azteca by Wyndham! Kind regards. Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Corneliu Eugeniu

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Its a smaller resort, but very clean and all the staff is very polite
9 nachten verbleven in maart 2024
Reactie van Customer Care op 24 mrt 2024
Dear Corneliu Eugeniu, Thank you for your kind words. We are pleased to hear that you found our resort clean and our staff polite. We look forward to welcoming you back soon at Viva Azteca by Wyndham. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Care op 24 mrt 2024
Dear Robin, Thank you for your positive rating about your stay at Viva Azteca by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Smal, but very cozy resort with nice beach, good service and food. We loved or stay in Viva Azteca middle of March.
9 nachten verbleven in maart 2024
Reactie van Customer Care op 21 mrt 2024
Dear Robert, Thank you for your review regarding your stay with us. We are delighted to hear that you found our resort cozy and enjoyed the nice beach, good service, and food during your stay at Viva Azteca by Wyndham in the middle of March. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Eliso

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun and safe for families. Enjoyed the family activities and Richardo the bartender was great!
5 nachten verbleven in maart 2024
Reactie van Customer Care op 21 mrt 2024
Dear Eliso,Thank you for your feedback! We are glad to hear that you found our resort fun and safe for families. We are delighted to know that you enjoyed the family activities and that our bartender, provided great service. We hope to welcome you and your family back at Viva Azteca by Wyndham for another enjoyable stay in the future! Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Care op 20 mrt 2024
Dear Jill, Thank you for your positive rating about your stay at Viva Azteca by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Katarzyna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this place! Very friendly staff. It was our second time. They even remembered our family from last year. Food is fresh and tasty, maybe lacking a little variety, however it didn’t bother us. Amazing desserts! It is a smaller walkable resort, easy access to the beach. Great entertainment and water sports staff. Very close to Playa del Carmen center.
6 nachten verbleven in maart 2024
Reactie van Customer Care op 19 mrt 2024
Dear Katarzyna, Thank you so much for your glowing review and for choosing to stay with us again! We are thrilled to hear that you had another fantastic experience at our resort and that our friendly staff made you feel welcome, especially by remembering your family from last year. We are delighted that you enjoyed the food, entertainment, and water sports options, as well as the convenient access to the beach and proximity to Playa del Carmen center. Your feedback is invaluable to us, and we cannot wait to welcome you back for another memorable stay at the Viva Azteca by Wyndham. Best regards, Customer Care Viva Aztea by Wyndham.

8/10 – Goed

alodie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family of 4 had a great stay. The resort is small but we liked that. The entertainment in the evenings was awesome! The buffet was ok. There wasn’t too much variety but we could always find something we liked. The ala cart restaurants were good and in a 7 day stay we could book three. We also spent some time at the sister resort which is a 5 minute beach walk away. The staff is lovely and they all work very hard. Our biggest complaint was that my kids lost their towel cards and the resort charged us 40usd. We didn’t loose the towels, I tried to explain that if we lost the towels, I would have no problem paying but they didn’t care. So basically I was charged for a piece of plastic that is worthless. This was annoying and we left feeling frustrated.
7 nachten verbleven in maart 2024
Reactie van Customer Care op 19 mrt 2024
Dear Alodie, Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that your family enjoyed many aspects of our resort, including the entertainment and the service provided by our staff. However, we apologize for any inconvenience caused by the issue with the towel cards. We hope to have the opportunity to welcome you back for an even better experience in the future at Viva Maya by Wyndham.

10/10 – Uitstekend

Uladzimir, Maple

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Customer Care op 19 mrt 2024
Dear Uladzimir, Thank you for your positive rating about your stay at Viva Azteca by Wyndham. We remain at your disposal. Kind regards, Customer Care Viva Azteca by Wyndham.

8/10 – Goed

Maria Lorena

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Pros: the common areas of the resort are nice (restaurants, snack bar, pool, beach) and the staff provided great service. Loved that it was in Playacar and walking distance to the shopping complex. Loved the evening shows too. Check out process was efficient. Cons: Check-in was so slow; we were in line for 45 minutes. The rooms need major updating as they are old and outdated. Also, I couldn't understand why there was only 1 trash can in the bathroom and none in the bedroom. It filled up so quickly, too since it was tiny. Toilet paper and kleenex were so flimsy and poor quality.
6 nachten verbleven in maart 2024
Reactie van Customer Care op 17 mrt 2024
Dear Maria Lorena, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed several aspects of your stay at our resort, including the nice common areas, excellent service from our staff, convenient location in Playacar, and the evening shows. We are also pleased that you found the check-out process to be efficient. However, we apologize for any inconvenience you experienced during your vacation. We will certainly take these suggestions into consideration as we strive to enhance our guests' experience. Once again, thank you again for sharing your thoughts with us, and we hope to have the opportunity to welcome you back at Viva Azteca by Wyndham. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Dinorah DelCarmen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and very nice, professional, and knowledgeable staff. I love the kindness and friendliness of all the staff. Excellent service! Will definitely come back!
5 nachten verbleven in maart 2024
Reactie van Customer Care op 16 mrt 2024
Dear Dinorah DelCarmen, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our property beautiful and that you received excellent service from our staff. Providing friendly and professional service is a top priority for us, and we are delighted that our team made your stay memorable. We are looking forward to welcoming you back in the future at Viva Azteca by Wyndham.Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Artem

6 nachten verbleven in maart 2024
Reactie van Customer Care op 7 apr 2024
Dear Artem, Thank you for your positive rating about your stay at Viva Maya by Wyndham.We remain at your disposal. Kind regards, Customer Care Viva Maya by Wyndham

6/10 – Redelijk

Leonard

Reisde met familie en kleine kinderen
The property itself felt really safe. They checked everyone that came up to the gate.
5 nachten verbleven in maart 2024
Reactie van Customer Care op 16 mrt 2024
Dear Leonard, Thank you for sharing your feedback regarding your recent stay at Viva Azteca by Wyndham. We are glad to hear that you felt safe during your stay at our property. Ensuring the safety and security of our guests is always a top priority for us, and we are pleased to know that our security measures, including the gate checks, contributed to your sense of security. We value your feedback and hope to welcome you back in the future for an even better stay. Best regards, Customer Care Viva Azteca by Wyndham.

10/10 – Uitstekend

Varoujan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice place. Everyone keeps the space clean. Excellent beach and beach chairs. The staff is helpful. Bartenders are excellent. Entertainment crew does a good job.
5 nachten verbleven in maart 2024
Reactie van Customer Care op 15 mrt 2024
Dear Varoujan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our resort and found it to be a really nice place. It is wonderful to hear that you appreciated our efforts to maintain cleanliness throughout the resort, as well as our excellent beach and beach chairs. We are also glad that you found our staff to be helpful and our bartenders to be excellent. Our entertainment crew works hard to ensure that our guests have a fun and enjoyable experience, and we are pleased to hear that they did a good job during your stay. Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Customer Care Viva Azteca by Wyndham.