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Beoordelingen van Cambria Hotel Phoenix Chandler - Fashion Center

3.5 out of 5

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 736 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 169 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 1009 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

rob

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in januari 2024
Reactie van GM op 9 feb 2024
Dear rob, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Amy McKinney, GM

6/10 – Redelijk

Micolya

Reisde met familie
Positief: Personeel en service, voorzieningen
.
3 nachten verbleven in mei 2024

8/10 – Goed

Anissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed for 3 nights! I felt safe during my stay. The room was clean, the bed was comfortable, the layout of the room was nice & the shower was big. The only thing I didn’t like was that the tv wasn’t working. Overall, I would stay here again and I enjoyed my stay.
3 nachten verbleven in mei 2024
Reactie van GM op 22 mei 2024
Dear Anissa, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable and safe. Thank you for your patronage, and please come back soon. Best, Amy McKinney, GM

8/10 – Goed

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Daniel

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is clean and service was excellent.
5 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Daniel, We are happy to hear it! Thank you so much for your business and your words of encouragement. Hosting you is our privilege, and we hope to welcome you back soon. Best, Amy McKinney, GM

4/10 – Matig

Alma

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Under staffed
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Alma, Thank you for taking the time to share your feedback and for being our valued guest. Typically, our staff does a great job responding to our guests' needs, but unfortunately, that did not happen in your case. We appreciate your comments and will use them to ensure we are more consistent in our service levels. We would love to have the opportunity to welcome you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Kun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brand new hotel still clean and comfortable
2 nachten verbleven in april 2024
Reactie van GM op 17 mei 2024
Dear Kun, On behalf of the entire team, but especially our housekeeping staff, thank you for your kind words. Your comfort is our business and we are so happy to see that you had a five-star stay at our Cambria. Please find a reason to come back soon! Best, Amy McKinney, GM

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff!!
1 nacht verbleven in mei 2024
Reactie van GM op 17 mei 2024
Dear Mary, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Amy McKinney, GM

2/10 – Ontzettend slecht

Marissa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I had the worst night in the hotel. The room next door was extremely loud and we couldn’t sleep. I called the help desk like 5 times and they wouldn’t answer. I had to go downstairs in the middle of the night and tell them that the people next to me were very loud. The guy did went and told the room to be quiet but obviously they didn’t care. They never came back to check if they kept being loud. There were approximately 6 adults in that room and two kids. As employees once there is a report, they should keep checking if they stopped. Also, they should be answering the phone calls from the customers.
1 nacht verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Marissa, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio, bien ubicado, limpio
3 nachten verbleven in mei 2024
Reactie van GM op 9 mei 2024
Dear Patricia, Thank you for sharing your review and recommendation. We're pleased that our clean hotel, exceptional customer service, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll revisit us soon. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Taylor

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
will stay here again!
3 nachten verbleven in mei 2024
Reactie van GM op 8 mei 2024
Dear Taylor, Thank you for sharing your impeccable experience at our hotel. We are delighted to hear that we exceeded your expectations and look forward to welcoming you back soon. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Andrea, Toronto

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely Hotel! Nicely designed rooms, spacious and clean! Andrea, Toronto
1 nacht verbleven in mei 2024
Reactie van GM op 8 mei 2024
Dear Andrea, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms during your time in Chandler. We value your feedback as it allows us to monitor the guest experience and offer encouraging words to our staff. Please plan to visit us again the next time you travel to the area. Best, Amy McKinney, GM

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and staff was very nice and helpful. I did find the bathroom dark
2 nachten verbleven in mei 2024
Reactie van GM op 7 mei 2024
Dear Kimberly, We love seeing five stars when our guests leave a review. Thank you so much for choosing our Cambria Hotel Phoenix Chandler - Fashion Center, and please consider a return visit. Best, Amy McKinney, GM

10/10 – Uitstekend

Margret

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay when on business
5 nachten verbleven in januari 2024

4/10 – Matig

TODD

Positief: Netheid, personeel en service en voorzieningen
Surrounding property has major shopping and restaurants but the rooms themselves are not cleaned regularly. Shower appeared yo have been used to wash a large dog and there was body fluids on the ceiling.
1 nacht verbleven in april 2024
Reactie van GM op 2 mei 2024
Dear TODD, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Amy McKinney, GM

8/10 – Goed

Beth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location
3 nachten verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Beth, Our convenient location is one of our major advantages that sets us apart from our competitors. Thank you for choosing to stay with us and sharing your positive experience. We are grateful for your review and look forward to welcoming you back in the future, should you decide to visit the area again. Best, Amy McKinney, GM

10/10 – Uitstekend

julio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 2 mei 2024
Dear julio, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Amy McKinney, GM

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was convenient. Clean nice bar and pool area.
3 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Mary, It sounds like our hotel offered an excellent blend of cleanliness, comfort, and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Amy McKinney, GM

8/10 – Goed

Brittany

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was outstanding. Rooms very clean and comfortable. Nice and big pool. Sparkling clean.
3 nachten verbleven in april 2024
Reactie van GM op 16 apr 2024
Dear Scott, Your flattering review is music to our ears! Thank you so much for choosing Cambria and letting other travelers know what an exceptional stay you had. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Amy McKinney, GM

10/10 – Uitstekend

Delmer

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All around service and very friendly staff.
3 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Delmer, We strive to provide excellent and welcoming customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Amy McKinney, GM

8/10 – Goed

Shani

Positief: Netheid, personeel en service
The hotel is showing a bit of aging. We booked a king room and after about an hour after arrival we realized the air was not working. We called the desk and there was no maintenance person on site. They switched our room but we ended up with two double beds. The only thing we received was an apology.
1 nacht verbleven in april 2024
Reactie van GM op 13 apr 2024
Dear Shani, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. We are thrilled to hear your stay was enjoyable overall. I appreciate you choosing our Cambria, and we hope to see you again on a return visit. Best, Amy McKinney, GM

10/10 – Uitstekend

sama

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great price for great amenity
1 nacht verbleven in april 2024
Reactie van GM op 9 apr 2024
Dear sama, We strive to provide tremendous value, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Amy McKinney, GM

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough help and/or staff to serve meals in the dining room other then that, very beautiful hotel
1 nacht verbleven in april 2024
Reactie van GM op 9 apr 2024
Dear Suzanne, We're looking forward to your next trip and we're delighted to hear that your stay was pleasant, despite some minor issues. Thank you very much for sharing your experience with us and other travelers. We'll make sure that your next stay with us will be even more enjoyable. Best, Amy McKinney, GM

8/10 – Goed

Kathleen

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room set up was nice.
1 nacht verbleven in april 2024
Reactie van GM op 3 apr 2024
Dear Kathleen, I'm so glad you enjoyed your stay with us. It is lovely that you found our rooms comfortable and well-designed. We hope to see you again soon! Best, Amy McKinney, GM

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 4 apr 2024
Dear Carlos, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Amy McKinney, GM

10/10 – Uitstekend

Jeremy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property close to food mall and freeways. Comfortable beds, nice heated pool.
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Jeremy, I am glad our Cambria provided you with a five-star experience while visiting Phoenix. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Amy McKinney, GM

10/10 – Uitstekend

Salvador, Hermosillo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen lugar para descansar
3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Salvador, We appreciate your review and recommendation. I'm delighted to know you found your stay relaxing and worthy of five stars. Please find a reason to visit us again soon. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Jimmy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed Cambria with my family my son had a soccer tournament at Legacy park and it was very convenient having the shopping center and food places at walking distance, the hotel was very clean our room was very modern very comfortable and the staff there was very friendly and helpful definitely will be returning in the future
2 nachten verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Dear Jimmy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly look forward to your return visit. Best, Amy McKinney, GM

4/10 – Matig

Thomas

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Zunächst das Positive. Sehr gute Lage direkt an der Mall. Phoenix und Umgebung gut zu erreichen. Kostenlose Parkplätze. Zimmer guter Durchschnitt, leider aber extrem hellhörig. Türen haben keine Türbremsen, sodass insgesamt sehr laut. Personal hat feiernde Studenten nicht im Griff, wenig erholsame Nächte. Hygiene furchtbar. Angefangene Hygieneprodukte der vorherigen Gäste. Kühlschrank nicht geleert. Zimmerservice unzureichend. Habe lange keine 2 Sterne mehr gegeben, hier schon
3 nachten verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Dear Thomas, My sincere apologies for any lapses in housekeeping and the inconvenience of guests interrupting the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Damian

3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Damian, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Amy McKinney, GM

8/10 – Goed

Dean

Positief: Personeel en service, staat van de accommodatie en faciliteiten
When I asked a receipt for my stay I was told Expedia would generate one, no Expedia is telling me because I paid on site the hotel would provide one. I need this for my expenses report
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Dean, Thank you for choosing our Cambria and sharing your positive rating. I value your feedback, and I'm at your service should you like to discuss this in more detail. We appreciate your business and hope to host you again. Best, Amy McKinney, GM

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
4 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Rick, We are thrilled you had a nice stay! Thank you for the review, and please visit us again. Best, Amy McKinney, GM

8/10 – Goed

Jose, Anthony

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is nice and fairly new. The style is minimalistic (do not expect a large closet. Bathroom has a sliding door that doesn’t lock, and you’ll new to follow up with front desk about scheduling the cleaning/maid service for your room, and they may still fail to provide it as agreed upon. Overall, hotel and breakfast a la carte are nice enough.
3 nachten verbleven in januari 2024
Reactie van GM op 27 mrt 2024
Dear Jose, Thank you for your kind comments. I am thrilled that you liked our well-kept rooms and tasty breakfast offerings. The best compliment is a return stay. We appreciate your business and look forward to seeing you again soon. Best, Amy McKinney, GM

10/10 – Uitstekend

Nita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Nita, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Amy McKinney, GM

8/10 – Goed

Jamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of dining options around, hotel was very clean & great service.
4 nachten verbleven in januari 2024
Reactie van GM op 21 mrt 2024
Dear Jamin, Your flattering review is music to our ears! Thank you so much for choosing Cambria and letting other travelers know you had a fun stay. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Amy McKinney, GM

10/10 – Uitstekend

Delores

Positief: Staat van de accommodatie en faciliteiten
I love this hotel. It’s very unique especially welcoming guests. I’ll visit soon
3 nachten verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Delores, Thank you for your patronage. We are so happy to know you enjoyed our service and your stay. We look forward to your return. Best, Amy McKinney, GM

8/10 – Goed

Stephen Russell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a pleasant place to stay. Friendly and helpful staff. Food and stores close by. Overall a great experience
8 nachten verbleven in maart 2024
Reactie van GM op 16 mrt 2024
Dear Stephen Russell, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Amy McKinney, GM

10/10 – Uitstekend

Alan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ok
4 nachten verbleven in maart 2024
Reactie van GM op 6 mrt 2024
Dear Alan, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Amy McKinney, GM

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New and modern. Cool room layout, Keurig, water available all day, outdoor area.
2 nachten verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear Maria, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Amy McKinney, GM

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear Richard, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Amy McKinney, GM

10/10 – Uitstekend

Emilee Meta, Bothell

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Newer facility that was very clean. We didn’t eat at the restaurant, however the menu looked good. Rooms were nicely made up.
2 nachten verbleven in februari 2024
Reactie van GM op 26 feb 2024
Dear Emilee Meta, We take great pride in providing the cleanest accommodations in Chandler. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Amy McKinney, GM

10/10 – Uitstekend

Cherrie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van GM op 26 feb 2024
Dear Cherrie, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Amy McKinney, GM

10/10 – Uitstekend

Ashley Marissa

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Leanna

2 nachten verbleven in februari 2024

6/10 – Redelijk

Joyce, Edina

Reisde met partner
Unless you are on the top floor, the noise from people walking in the room above was hard to sleep through. It is this architectural feature that sets some hotels apart from this one. Other than this, it was a decent hotel in a good location.
4 nachten verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear Joyce, I'm sorry to hear that noise pollution from the room above interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Jayme

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Traffic outside can be noisy at times.
3 nachten verbleven in februari 2024
Reactie van GM op 20 feb 2024
Dear Jayne, Thank you for choosing us. We appreciate all your feedback and hope to host you again. Best, Amy McKinney, GM

6/10 – Redelijk

Rodney

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The staff was great and overall the room was clean. The problem here is that for 300 a night you would think they would at least have complementary coffee in the lobby. Nope, so I was going to try the kurig machine in the room, even though I don’t care for it. When I opened it up it was disgusting. It was just one night so no use complaining however I would not stay here again.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Rodney, I appreciate you staying at our Cambria even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Amy McKinney, GM

10/10 – Uitstekend

Anirban

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay
3 nachten verbleven in februari 2024
Reactie van GM op 16 feb 2024
Dear Anirban, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Amy McKinney, GM